I was introduced to Kiya by my friend who was wearing the body oil. I then purchased it along with the vanilla whip many times as I love the scent and texture. For Christmas my partner purchased th... See more
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See what reviewers are saying
I recently discovered Kiyacosmetics.com and am impressed with their natural haircare, bodycare and skincare products. As someone who values clean and effective beauty products, Kiya has become my... See more
Kiya Cosmetics is a brilliant brand that uses lots of natural ingredients. The products make your skin glow, shine and smell amazing. You just feel fabulous after using them. The packaging is great to... See more
I have switched all my hair care, body care, facial essentials to Kiya Cosmetics, that’s how good they are! Body oil and Shea whips smell so good and moisturise so well, the shampoo doesn’t leave my... See more
Company details
Written by the company
Kiya Cosmetics is a clean and simple personal care brand based in London, UK. At Kiya Cosmetics, we strive to be more than just a beauty brand. Our message embodies our dedication to inclusivity, empowerment, transparency, and self-care. Our goal is to inspire individuals to embrace their unique beauty, prioritise self-love, and indulge in rituals that enhance their overall well-being. With our exceptional personal care products, we invite everyone to join us on the journey towards clean, simple beauty. Our dedicated tribe of "Kiya Beauties" is at the heart of everything we do. We strive to empower them to not only look good but also smell good and feel good every single day.
Contact info
71-75 Shelton Street, WC2H 9JQ, LONDON, United Kingdom
- 07958579458
- kay@kiyacosmetics.com
- kiyacosmetics.com
4.5
Excellent
221 reviews
Hasn’t replied to negative reviews
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The products are absolutely amazing my…
The products are absolutely amazing my skin is starting to feel a lot more smoother and even look better!!
December 10, 2024
10/10 highly recommend
December 4, 2024
The service isn't the same
Have been using Kiya for 4 years now and I'm not feeling confident that I will continue.
They took two over 2 weeks to respond to my question about a product that was out of stock, then to be told it was discontinued with no reason.
They hadn't updated my request for change of address and they have continued to send to my previous one.
November 15, 2024
Reply from Kiya Cosmetics
Hi Leona,
Thank you for sharing your feedback, and I'm sorry to hear about your recent experience. We truly appreciate your support over the past four years, and we want to ensure you have the best experience with us.
Regarding the discontinued product, we did address this change in several of our newsletters. We understand that you may have missed these updates if you're not subscribed to our mailing list, and we apologise for any inconvenience this has caused. We'll work on improving our communication to ensure important information reaches all our customers.
As for the address issue, I'm sorry to hear that your orders are still being sent to your previous address. I was unable to find an email regarding a request to change your address. To help us resolve this promptly, could you please reach out to us at hello@kiyacosmetics.com with your updated details? We'll make sure to update your information in our system right away.
We value your loyalty and would like the opportunity to make things right. Please don't hesitate to contact us so we can assist you further.
Best regards, Kay
kiya products are potent
kiya products are concentrated and potent, shipping has been fast with no problems so far, the lip balm is very effective if you want to try it, the black soap is good and doesnt sting the eye, the body wash is very moisturising
November 29, 2024
Good customer service
I had issues with my orders in the beginning they got lost so there was a long delay , however Kay personally ensured I was sent out a replacement and was very helpful. I love the original whip, leaves my skin very moisturised. The African black soap is good although it kind of scratched me but that was because I used it directly on my skin instead of lathering it up first!
November 14, 2024
Reply from Kiya Cosmetics
Hi Alexandra,
Thank you for sharing your feedback. I’m truly sorry to hear that you haven’t received your order and for any inconvenience this has caused.
I’ve looked into this and, unfortunately, I couldn’t locate any previous emails or contact from you regarding your order. It’s possible it didn’t come through on our end, and I sincerely apologise if this added to your frustration.
I want to assure you that I’m personally investigating the status of your order and will follow up with an email shortly to provide a solution.
We deeply value your support and are committed to ensuring you have the best experience with us. Please feel free to reach out directly at hello@kiyacosmetics.com if you’d like to share anything further in the meantime.
Warm regards,
Kay
Support black business'.
I liked the shower gel but, really enjoyed the body butter and oil. The strawberry skin exfoliant is way too oily. However, I was happy to try it out.
October 23, 2024
Love the products
Absolutely love the products I purchased and gave one to my sister who is equally impressed.
September 30, 2024
Consistently Excellent
I have been ordering from Kiya Cosmetics for 4 years and the service has been consistently excellent.
September 30, 2024
Delivery time needs to improve
When I pay for delivery, I expect it to be a lot quicker than this, it took about 10 days to come..
August 30, 2024
Reply from Kiya Cosmetics
Hey Julian, thank you for your feedback, and we’re sorry to hear about the delay in your delivery.
Your order was placed during a bank holiday weekend, which impacted our usual shipping times. As a small team, we’re always working to improve, and we truly appreciate your patience.
We understand how important quick delivery is and are actively working on solutions to speed up our process, even during busy times. Thank you again for your support and understanding, I hope you enjoyed the products you received!
Fabulous! Fabulous! Fabulous!
Fabulous! Fabulous! Fabulous!
So pleased to be introduced to Kiya Cosmetics, I love everything I ordered; sweet nourishing oil, vanilla whip and the strawberries n cream body scrub ✨💫✨⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
August 30, 2024
Great products
Great products, will always recommend. The whole family can use them as well.
August 21, 2024
The sweet nourishing oil is phenomenal
The sweet nourishing oil is phenomenal, so is my skin now I use it every day.
August 8, 2024
Amazing natural products!
The hair strengthening oil and sweet nourishing oil are absolutely amazing for my hair and smell fantastic. I will definitely be buying them again and trying more products in future!
July 23, 2024
Kiya order
Five stars and more ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I got my order I love it it’s smells and feels amazing awesome lush on my skin ❤️❤️
May 30, 2024
I recommend the vanilla whip
Beautiful vanilla scent whipped shea butter. The best I’ve tried on the market. Very happy with it and I’ll be back to repurchase. The fragrance isn’t over powering and the consistency is very moisturising.
Have knocked off one star due to long delivery time and no tracking information (I waited 12 days to receive the product from date of ordering to arrival). Also there’s no expiration date on my tub, and when I emailed to ask when they advise to use the product by, I didn’t receive a response.
Still a positive experience overall as the product was worth the wait.
May 27, 2024
Unprompted review
Good products with efficient delivery!
Really liked the shea butter and African black soap bought recently. High quality products that I’ve been buying for the last 2 years. Their range of shea butter products are of the highest quality.
May 3, 2024
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