My first time purchasing from Kiyo was better than expected. Very prompt and reliable service. And I must add that the prices are very competitive. Will definitely buy more online bargains from t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have shopped with Kiyo Beauty for a while now and there hair products are amazing, genuine and the packaging is great, as it well secured so nothing can leak during transit. I personally will not b... See more
Company replied
I was desperate to get my hands on the Kitsch hair perfume from the Kitsch website because they bombarded me with ads yet were consistently sold out. Then, after googling, I discovered Kiyo, who came... See more
Company replied
This has to be one of the best shopping experiences. I ordered something I could not get anywhere and this company delivered exactly what I wanted. Delivery was prompt, packaging was amazing, price e... See more
Company details
About Kiyo Beauty
Written by the company
At Kiyo Beauty, we select the finest brands that solve real hair issues using the latest trends and formulations. We make great hair care accessible to everyone, no matter your hair type or budget.
When you shop with us, you’re not just investing in products for your curls—you’re supporting a community of creators and entrepreneurs dedicated to making the beauty world more diverse and representative of all hair types. Our commitment to curl positivity drives everything we do, and we are honoured to be part of the broader movement to uplift under-represented voices in the industry and continue to celebrate textured hair.
Together, we can help build a beauty landscape that values inclusivity, authenticity, and equality for everyone.
Contact info
United Kingdom
- support@kiyobeauty.com
- kiyobeauty.com
Free UK Delivery over £40
4.8
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My sister loves this shampoo but can no…
My sister loves this shampoo but can no longer find it in the stores. You carry it and she is very happy to use it again.
April 28, 2026
Reply from Kiyo Beauty
We love hearing this 💛 So happy your sister was able to be reunited with her favourite shampoo again and thank you so much for choosing us!
All the items were delivered in a…
All the items were delivered in a excellent condition. All items were also great value for money.
Thanks
May 6, 2026
Reply from Kiyo Beauty
Hi Annette,
Thank you so much for your feedback! We’re delighted to hear everything arrived in excellent condition and that you were happy with the value 💛 See you again soon!
Very reliable company
Very reliable company . Happy with my purchase , excellent custom service
April 29, 2026
Reply from Kiyo Beauty
Thank you so much for your kind words! We’re delighted to hear you were happy with your purchase and our customer service. We truly appreciate your support and hope to see you again soon ✨
Reply from Kiyo Beauty
Hi Mr Ston,
Thank you for your support! We’re so pleased you had a great experience with us 💛
Excellent hair products Kiyo Beauty …
I have shopped with Kiyo Beauty for a while now and there hair products are amazing, genuine and the packaging is great, as it well secured so nothing can leak during transit. I personally will not be going anywhere else for my hair products, as long as you are in business, l will be very happy to support you. Keep up the excellent service. Thank you 😊👍
May 5, 2026
Reply from Kiyo Beauty
Hi Princess,
This honestly means so much to us! Thank you for your continued support and trust in Kiyo Beauty. Customers like you are the reason we do what we do, and we truly appreciate every order. Thank you again 😊
Bought hair products for Granddaughters…
Bought hair products for Granddaughters birthday.
Delighted with them.
April 28, 2026
Reply from Kiyo Beauty
Hi Mrs King,
Aw, we love hearing this 💛 We hope your granddaughter had a lovely birthday and enjoyed her hair goodies!
Reply from Kiyo Beauty
Hi Sarah,
Thank you so much! We’re delighted to hear you were happy with both the product and service ☺️
SUPER QUICK DELIVERY AND GREAT PRICE
May 1, 2026
Reply from Kiyo Beauty
Hi Tracey,
Thank you so much! We’re so pleased you were happy with the delivery speed and pricing 💛
Reply from Kiyo Beauty
Hi S,
Thank you for your lovely feedback! We’re so pleased your order arrived quickly and safely packed 💛
Reply from Kiyo Beauty
Hi Patricia,
Thank you for your feedback! We’re so pleased you loved the products and that your order arrived on time 💛
Reply from Kiyo Beauty
Hi Caroline,
Love this 😍 We’re so pleased your order arrived quickly and hope you enjoyed trying everything!
Good experience
Product arrived in good condition, as described, at a good price with good time.
April 24, 2026
Reply from Kiyo Beauty
Thank you for your lovely feedback! We’re so pleased everything arrived as expected, in great condition, and at a price you were happy with 💛
Kiyo Beauty is definitely value for…
Kiyo Beauty is definitely value for money! My items came well packaged and I didn't have to wait too long for my order. Will continue to purchase my products from them.
May 1, 2026
Reply from Kiyo Beauty
Hi Milli,
Thank you so much for your kind words and continued support 💛 We’re so pleased you were happy with the value, packaging, and delivery experience. We truly appreciate you choosing Kiyo Beauty for your haircare needs!
I liked everything
I liked everything. Fast delivery. The product is as expected good.
April 30, 2026
I was sold a product that has a safety recall on it.
I was sold a product that has a safety recall notice on it
Sent an email advising of this, and still waiting for a response and a refund.
April 23, 2026
Reply from Kiyo Beauty
Hi Donna,
We’re really sorry for the delay in getting back to you and completely understand your frustration. Your email should have been picked up sooner, and we apologise for missing this initially.
Following your message, we looked into this as a priority and it looks like the brand has issued a voluntary recall due to the SPF level potentially not matching what’s stated on the packaging.
While there are no reported safety concerns, we take matters like this very seriously. We’ve now responded to your email and arranged a full refund for you.
Thank you for your patience and for bringing this to our attention.
Great choice and prices.
Great choice, advise if needed. Always my go to place for all my hair needs.
April 30, 2026
STILL waiting to hear about refund for…
STILL waiting to hear about refund for returned items!!!!
May 6, 2026
Unprompted review
Reply from Kiyo Beauty
Hi Abi,
We’re really sorry for the frustration caused and completely understand your concern.
We just wanted to let you know that we’ve sent you an email update earlier today, and your refund has now been processed. Please allow a few days for this to appear back in your account, depending on your bank.
If you’re unable to see our email, it may be worth checking your spam/junk folder just in case.
Thank you for your patience.
Reply from Kiyo Beauty
Hi Rebecca,
Thank you so much for your support! We’re delighted you were happy with the speedy delivery and service 💛
I recieved my order very quickly with…
I recieved my order very quickly with no problems. Will definetly order from them again
April 27, 2026
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