WORST CUSTOMER EXPERIENCE AND MISLEADING ITEMS.
Purchased an item that KKPW had in stock. Despite them offering free express post. it took a week from VIC to NSW.
I received the item a 60000 HDMI game stick and it was the incorrect item.
i emailed them to explain they had sent me the wrong item the Gamebox instead and they told me that the manufacturer does not have the 60000 game stick anymore.
i said they could have emailed me to let me know instead of sending me an item i am unable to use. they told me that the game sticks only come in 20000 and 40000 games.
i suggested that they could have emailed me and offered the lesser game option.
They continued to lie throughout their emails to me telling me the item was not internet capable and then when i pointed out the gamebox was, they then sent a response telling me it was and then tried telling me the Game stick was also.
Further to this, be careful when selecting options as they then advised me that when you click on the 60000 game stick (which has since be removed) that it changes the Picture and item. Extremely misleading and against the Australian Consumer laws.
Despite them sending the wrong item. they refused to send me a return paid envelope to return the item for a refund stating that they did not do this for customer dissatisfaction or change of mind.
Which i again explained that it was not either of those things. it was the INCORRECT ITEM. I Would not recommend buying anything from this online business.
Reply from Kkpw
Hi Renee,
Thank you for your feedback, and I'm sorry to hear about your experience with this order.
I've reviewed your order details and can confirm that you received the G11 Gaming Console, which is the 60000 game version you ordered. The packing slip in your order and product listing both showed the console format with its image and specifications at the time of your order.
Regarding the product format: I understand you were expecting a stick format rather than a console box. The 60000 game version is only available as the G11 console from our supplier - the stick format is only manufactured in 20000 and 40000 game versions. The console is actually a higher-grade product with enhanced features compared to the stick models.
About the listing: The product images and description matched what was dispatched. Our system reflects the current product information, and we're unable to retrospectively alter historical sold items details, including packing lists sent to you. However, I can appreciate that the format difference wasn't what you expected.
Your refund: As mentioned, we're happy to process a return and refund in line with our returns policy, which is available on our website.
If you'd like to proceed with the return, please let us know and we'll provide you with the next steps.
If you have questions about product specifications in future, our team is always available to clarify before you place an order.
Best regards,
KKPW team
