The zip in the coat that my husband had purchased for me at Christmas was constantly getting stuck with the consequence the lining had got ripped. I rang and explained sent photos and sent the coat b... See more
Company replied
Location
Switch locationWoodham Park Road, KT15 3TH Woodham, Addlestone, Surry, GB
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See what reviewers are saying
The lady who served me was so very helpful and the shop has a lovely atmosphere no hassel trying on. I am also so pleased that it is now possible to buy the lovely clothes in 10 and 12. I have now fou... See more
Good quality tops in lovely styles, materials and prints. Very happy with my purchases. Speedy, well packaged delivery too.
My orders always arrive quickly, Klass online service is very good and the tops I’ve ordered fitted perfectly
Company replied
Company details
About Klass - Bourne Valley Garden Centre
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £50
Get free 48 hour tracked delivery on all orders over £50
Contact info
Woodham Park Road, KT15 3TH, Woodham, Addlestone, Surry, United Kingdom
Get 15% Off Your First Order
4.4
Excellent
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Faulty zip
The zip in the coat that my husband had purchased for me at Christmas was constantly getting stuck with the consequence the lining had got ripped. I rang and explained sent photos and sent the coat back. Within 2 working days I received a replacement coat. No hassle, the customer services lady was polite and empathic. The company is in a 'Klass' of its own!
March 13, 2025
Reply from Klass - Bourne Valley Garden Centre
Good Afternoon Sue, I am sorry to hear about your faulty item. However, I am pleased that your issue was resolved and that you are happy with the service you received. Thank you for taking the time to leave us a review.
A Happy shopper.the lady who served me was so very…
The lady who served me was so very helpful and the shop has a lovely atmosphere no hassel trying on. I am also so pleased that it is now possible to buy the lovely clothes in 10 and 12. I have now found my perfect clothes shop.
February 14, 2025
Reply from Klass - Bourne Valley Garden Centre
Good afternoon Sheila
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service.
Kind Regards Emma - klass.co.uk
Gorgeous
I have several items of clothing from Klass I love the style suits me. Only downfall is we didn’t get a summer to wear them sadly 🥲
August 21, 2024
Reply from Klass - Bourne Valley Garden Centre
Good afternoon Gillian
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Sophie - klass.co.uk
Reply from Klass - Bourne Valley Garden Centre
Good morning Mel
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
I love Klass clothes they are always a…
I love Klass clothes they are always a perfect fit and I love the different designs and colours are beautiful. I have a Klass dress for mother of the bride love it. Carry on Klass 💖
June 3, 2024
Reply from Klass - Bourne Valley Garden Centre
Good afternoon Christine
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
Good quality tops in lovely styles
Good quality tops in lovely styles, materials and prints.
Very happy with my purchases.
Speedy, well packaged delivery too.
May 13, 2024
Quick and efficient
November 9, 2023
Reply from Klass - Bourne Valley Garden Centre
Good afternoon Elizabeth
Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!
Kind Regards Sophie - klass.co.uk
My orders always arrive quickly
My orders always arrive quickly, Klass online service is very good
and the tops I’ve ordered fitted perfectly
April 26, 2023
Reply from Klass - Bourne Valley Garden Centre
Great to hear thank you for the positive feedback.
Reply from Klass - Bourne Valley Garden Centre
Good morning Gloria
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Sophie - klass.co.uk
Very friendly and helpful staff
Very friendly and helpful staff
Lovely selection of clothes
February 9, 2023
Reply from Klass - Bourne Valley Garden Centre
Good morning Susan
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
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