Klass - Eastge Shopping Centre Reviews 

6
TrustScore 4 out of 5

4.2

Eastgate St, GL1 1QH Gloucester, GL1 1PA, GB


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Rated 5 out of 5 stars

Lovely dress purchased in store, good quality and fits well. Staff always so friendly and helpful. Have also used website which is very easy to navigate and delivery always prompt.

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

About Klass - Eastge Shopping Centre

Written by the company

Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.

We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.

Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .

We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.

Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.

At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.

All our garments are manufactured to the highest standards using specifically sourced quality fabrics.

We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.

Our promise to you

Written by the company

Our customers are at the heart of everything we do.
Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.

Tracked 48 Hour Delivery

FREE 48 Hour Delivery On Orders Over £50

Get free 48 hour tracked delivery on all orders over £50

Contact info

  • Eastgate St, GL1 1QH, Gloucester, GL1 1PA, United Kingdom

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4.2

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(6)

1,952 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good buy

Package arrived quickly and trousers are really comfy.

July 7, 2025
Klass - Eastge Shopping Centre logo

Reply from Klass - Eastge Shopping Centre

Good Afternoon, thank you for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Rated 5 out of 5 stars

Lovely dress purchased in store

Lovely dress purchased in store, good quality and fits well. Staff always so friendly and helpful. Have also used website which is very easy to navigate and delivery always prompt.

April 26, 2025
Unprompted review
Klass - Eastge Shopping Centre logo

Reply from Klass - Eastge Shopping Centre

Good morning

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Kind Regards Kate - klass.co.uk

Rated 5 out of 5 stars

Love the clothers

Love the clothers, great fit, true to size. Wish we had a shop local

October 24, 2024
Klass - Eastge Shopping Centre logo

Reply from Klass - Eastge Shopping Centre

Good morning Sian

Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!

Kind Regards Sophie - klass.co.uk

Rated 5 out of 5 stars
Klass - Eastge Shopping Centre logo

Reply from Klass - Eastge Shopping Centre

Good afternoon Patricia

I'm glad to learn that you were impressed with our service on your first order! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.

Kind Regards Emma - klass.co.uk

Rated 5 out of 5 stars

Super fasy delivery & lovely items at a…

Super fasy delivery & lovely items at a great price.

May 29, 2023
Klass - Eastge Shopping Centre logo

Reply from Klass - Eastge Shopping Centre

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

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