I Needed a dress for a wedding! Fantastic clothes selection for all occasions but Best of all was the customer service I was given when trying to choose something. Very helpful staff member who h... See more
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Location
Switch locationBristol Road, GL2 7PB Whitminster, Gloucester, GB
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I found Klass during a visit to Highfield Garden Centre. I usually find it difficult to find clothing I like but I was spoilt for choice and made a purchase there. The staff were very helpful... See more
Company replied
Lovely shop in a garden centre, very well laid out and huge changing rooms, staff are very nice too, I have bought several things from klass and I find them very good quality
Company replied
Had a lovely time browsing the Klass shop in Highfields Garden world and the two ladies serving were very attentive, and when discovering there was a cardigan not on sale in the shop only on display i... See more
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Company details
About Klass - Highfield Garden World
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £30
Get free 48 hour tracked delivery on all orders over £30
Contact info
Bristol Road, GL2 7PB, Whitminster, Gloucester, United Kingdom
Get 15% Off Your First Order
4.3
Excellent
14 reviews
Replied to 82% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I took 2 tops back to exchange for a…
I took 2 tops back to exchange for a larger size, bit disappointed with one of them, went for a larger size and when I tried it on, I would say the sizing was completely wrong, more like a small than a large, so now I have to go and return that one as well.
March 9, 2026
Reply from Klass - Highfield Garden World
Good Afternoon, thank you for taking the time to write a review. I am sorry to hear that the top wasn't for you, I hope this didn't ruin your shopping experience with us too much as customer satisfaction is very important to us and we hope we can welcome you back again soon!
Super animal print cardigan
Super animal print cardigan. Love it! Well packaged and great delivery.
December 1, 2025
Reply from Klass - Highfield Garden World
Good Afternoon Teresa, thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!
I Needed a dress for a wedding!
I Needed a dress for a wedding!
Fantastic clothes selection for all occasions but
Best of all was the customer service I was given when trying to choose something.
Very helpful staff member who helped me decide on a truly beautiful dress .
May 13, 2025
Unprompted review
Reply from Klass - Highfield Garden World
Good Afternoon Donna, i'm glad to learn that you were impressed with our service on your first order! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.
Reply from Klass - Highfield Garden World
Good afternoon Valerie
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
Lovely shop in a garden centre
Lovely shop in a garden centre, very well laid out and huge changing rooms, staff are very nice too, I have bought several things from klass and I find them very good quality
June 10, 2024
Reply from Klass - Highfield Garden World
Good afternoon Wilkins
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Kate - klass.co.uk
Reply from Klass - Highfield Garden World
Good afternoon Sherren
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Kate - klass.co.uk
Was delighted with the quick response…
Was delighted with the quick response to my order for denim jacket arrived within three days thank you
June 1, 2023
Reply from Klass - Highfield Garden World
Thank you for the feedback,
Staff are so friendly and helpful.
I go to the garden centre weekly and always browse Klass and sometimes buy. I find the staff so friendly and they don’t jump on you the minute you start to look around as some places do. They step back but make sure they be are visible in case you need help. They will always offer help when you ask for it. A credit to Klass.
May 10, 2023
Reply from Klass - Highfield Garden World
Good afternoon Anne
Thank you for your kind feedback. We are so pleased that you enjoy shopping with us. Thank you for being one of customers and we would love to welcome you back online and to store again soon.
Kind Regards Emma - klass.co.uk
I found Klass during a visit to Highfield Garden Centre
I found Klass during a visit to Highfield Garden Centre. I usually find it difficult to find clothing I like but I was spoilt for choice and made a purchase there.
The staff were very helpful when I enquired about another item which they didn't have in my size at the time. I quickly found what I wanted on the website and ordered it on a Friday afternoon. The item arrived by Royal Mail on Monday morning.
Very impressed with the friendliness of the staff at Highfield Garden Centre and the speed of delivery of my online order.
March 6, 2023
Unprompted review
Reply from Klass - Highfield Garden World
Good morning
Thank you for your kind feedback. We are so pleased that you are spoilt for choice in our Highfield store and are very happy that you visited us. We have passed your very kind feedback on. Thanks for sharing and we hope to welcome you back to shop with us again soon.
Kind Regards Kate - klass.co.uk
Had a lovely time browsing the Klass…Happy customer!
Had a lovely time browsing the Klass shop in Highfields Garden world and the two ladies serving were very attentive, and when discovering there was a cardigan not on sale in the shop only on display in a poster they went out of their way to me to look for it for me online, which we did and l ordered it there and then and with great delight received it the next day at home. Thank you Klass, and thank you for great service ladies!
February 23, 2023
Reply from Klass - Highfield Garden World
Good morning Desiree
I'm glad to learn that you were impressed with our staff in the Highfields store. We are very pleased that the staff were attentive and helpful thank you for sharing your kind words. We really appreciate you taking the time to write a review and I hope we can welcome you back again soon to store and online.
Kind Regards Sophie - klass.co.uk
Promise not kept
i have bought a number of lovely clothes from them & was issued with their card and registered as instructed in order to receive a discount when i had earned enough of their points . However although i have earned getting on for 700 points by now there has NOT been any discount sent & no courtesy of any reply to the several letters i have e-mailed regarding this matter. This has been on-going during 2022 - 2023 both from their local outlet & om line.
February 28, 2023
Reply from Klass - Highfield Garden World
Good morning Anita
Thanks for your feedback. I am very sorry to hear this and we want this to be resolved as quickly as possible. We have never received any emails from you so if you could kindly contact us directly at info@klass.co.uk with your card number. Our VIP program is designed to reward loyalty so please be assured we want to resolve this matter with you.
Kind Regards Kate - klass.co.uk
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