Lovely staff who are really welcoming and very helpful .Nice and easy shop to browse. For some reason the clothing collection this autumn is really old fashioned and not up to date.
Company replied
Location
Switch locationRolston Rd, �HU18 1UT Hornsea�, GB
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Very diss appointed with postal service my parcel should have been delivered Friday 13/9. but no sign of it There is no tracking of it & unable to contact Royal Mail What should I do ?... See more
Company replied
I have purchased many items from Klass. The quality is excellent along with the service and reasonably priced. Thank you.
Company replied
Shop at Hornsea Freeport are so helpful. If not in the shop in the style you what they advise what size for buying on line if needed.
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Company details
About Klass - Hornsea Freeport Village
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £50
Get free 48 hour tracked delivery on all orders over £50
Contact info
Rolston Rd, �HU18 1UT, Hornsea�, United Kingdom
Get 15% Off Your First Order
4.3
Excellent
16 reviews
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This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
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Lovely staff who are really welcoming…
Lovely staff who are really welcoming and very helpful .Nice and easy shop to browse.
For some reason the clothing collection this autumn is really old fashioned and not up to date.
November 1, 2025
Unprompted review
Reply from Klass - Hornsea Freeport Village
Good Afternoon Amanda, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
I had been to shops at Hornsea and was…
I had been to shops at Hornsea and was surprised to find the quality designs were my ideal buys.
September 27, 2024
Reply from Klass - Hornsea Freeport Village
Good afternoon Jill
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Sophie - klass.co.uk
Very diss appointed with postal service…
Very diss appointed with postal service my parcel should have been delivered Friday 13/9. but no sign of it There is no tracking of it & unable to contact Royal Mail
What should I do ?
Regards Janet Spencer
September 11, 2024
Reply from Klass - Hornsea Freeport Village
Good afternoon Janet
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
Shop at Hornsea Freeport are so…
Shop at Hornsea Freeport are so helpful. If not in the shop in the style you what they advise what size for buying on line if needed.
July 6, 2024
Reply from Klass - Hornsea Freeport Village
Good afternoon Jan
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Kate - klass.co.uk
Don't shop there
After seeing there wasn't an attendant or sign to ask before trying on anything I went into a cubicle to try on a top. I had just got my top off when suddenly I heard this voice saying excuse me and barged through the curtain saying have you just got the one item. I was flustered but answered yes to be then told that if I didn't want the item could I give it back to her to put back on the rack.
I felt embarrassed and was made to feel like I was trying to steal something, talk about customer service I don't think so. I immediately put my clothes back on, gave her the top as she was hanging around the vicinity and left the store.
I fully understand that things do go missing but surely there is a better way to deal with this, maybe an attendant or signs explaining trying on procedures it's not difficult and is much better customer service.
July 16, 2024
Unprompted review
Reply from Klass - Hornsea Freeport Village
Good morning
We are really sorry to hear about your experience.
Could you please let us know which store, date and approximate time so that we may investigate the matter further
Kind Regards Kate - klass.co.uk
Always a good selection of clothes
Always a good selection of clothes. Very helpful staff, always there to help.
June 20, 2024
Reply from Klass - Hornsea Freeport Village
Good afternoon Iris
I'm glad to learn that you were impressed with our service on your first order! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.
Kind Regards Kate - klass.co.uk
Always a lot to choose from and the…
Always a lot to choose from and the clothes are beautiful and prices are fair.
Staff are lovely and helpful. Always visit when in Hornsea
April 16, 2024
Reply from Klass - Hornsea Freeport Village
Good morning Gillian
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Great little shop
Great little shop, good prices, good choice and welcoming helpful staff.
March 18, 2024
Reply from Klass - Hornsea Freeport Village
Good morning Sharon
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
brilliant service and my cardigan is…
brilliant service and my cardigan is lovely would use again
October 27, 2023
Reply from Klass - Hornsea Freeport Village
Good afternoon Davina
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Kate - klass.co.uk
Excellent quality and service
I have purchased many items from Klass. The quality is excellent along with the service and reasonably priced. Thank you.
September 3, 2023
Reply from Klass - Hornsea Freeport Village
Good afternoon Denise
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Kate - klass.co.uk
Reply from Klass - Hornsea Freeport Village
Good morning Janet
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Sophie - klass.co.uk
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