Very helpful staff. They went way and beyond to help me get what I wanted.Would highly recommend them and would most definitely use them again.Both shop staff and customer services.
Company replied
Location
Switch locationChurch Street, SR7 9HU Murton, Durham, GB
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See what reviewers are saying
The Manager was so helpful and polite could not have asked for more went out of her way to get the top I wanted in the correct size thank you so much first time at this shop will definitely be back.
Company replied
Pretty clothes, easy to navigate website, please just do more for petite ladies, otherwise great.
Company replied
Went into this shop, today for a browse. The manager and staff were so lovely. Very polite and helpful. I ended up making a purchase. I will definitely be back
Company replied
Company details
About Klass - Unit 92 Dalton Park Outlet
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £30
Get free 48 hour tracked delivery on all orders over £30
Contact info
Church Street, SR7 9HU, Murton, Durham, United Kingdom
Get 15% Off Your First Order
4.4
Excellent
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
Very helpful staff. They went way and beyond to help me get what I wanted.Would highly recommend them and would most definitely use them again.Both shop staff and customer services.
February 12, 2026
Reply from Klass - Unit 92 Dalton Park Outlet
Good Afternoon Carole, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Reply from Klass - Unit 92 Dalton Park Outlet
Good Afternoon Greta, thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Quick and Efficient
Great service and cash refunds when necessary. Good value and wearable clothes. Happy customer!
June 30, 2025
Reply from Klass - Unit 92 Dalton Park Outlet
Good Morning Rossie, thank you for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Went into this shop
Went into this shop, today for a browse. The manager and staff were so lovely. Very polite and helpful. I ended up making a purchase. I will definitely be back
March 26, 2025
Unprompted review
Reply from Klass - Unit 92 Dalton Park Outlet
Good morning
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
The Manager was so helpful and polite…
The Manager was so helpful and polite could not have asked for more went out of her way to get the top I wanted in the correct size thank you so much first time at this shop will definitely be back.
March 6, 2025
Unprompted review
Reply from Klass - Unit 92 Dalton Park Outlet
Good morning
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Sophie - klass.co.uk
A CLASS SHOP
I find the shop well laid out and the clothes just what I like although the only down side is sizes are slightly on
big side
Staff are always helpful and pleasant.
February 8, 2024
Reply from Klass - Unit 92 Dalton Park Outlet
Good afternoon Bernadette
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Sophie - klass.co.uk
Reply from Klass - Unit 92 Dalton Park Outlet
Good afternoon Rebecca
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Great a wonderful experience
June 14, 2023
Reply from Klass - Unit 92 Dalton Park Outlet
Good afternoon Rowena
Thank you very much for taking the time to write us a review. I am delighted to learn that you feel this way and we hope to welcome you back.
Kind Regards Kate - klass.co.uk
The dress I ordered was like a chewed…
The dress I ordered was like a chewed up rag, consequently I had to iron it quite vigorously and it was whilst doing this I found the seam on the yoke at the back of the dress was frayed. As I had ironed the dress return would be difficult so have repaired the seam myself. The other item I ordered, a skirt was alright.
May 30, 2023
Reply from Klass - Unit 92 Dalton Park Outlet
Hi
If you believe you have received a faulty item then please return it to us for review.
Kind regards
Reply from Klass - Unit 92 Dalton Park Outlet
Good morning Julie
I'm glad to learn that you were impressed with your new dress. We love that you are wearing one of our dresses for this occasion. We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.
Kind Regards Sophie - klass.co.uk
Pretty clothes
Pretty clothes, easy to navigate website, please just do more for petite ladies, otherwise great.
April 24, 2023
Reply from Klass - Unit 92 Dalton Park Outlet
Good afternoon Wendy
Many thanks for your review as it is greatly appreciated! We will feed this information back to our purchasing team. Thank you
Kind Regards Emma - klass.co.uk
The clothes I purchased are so beautiful
May 1, 2023
Reply from Klass - Unit 92 Dalton Park Outlet
Good morning Karen
I'm glad to learn that you were impressed with our service. We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.
Kind Regards Kate - klass.co.uk
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