Been out of stock in my size but as perfect colour to match skirt I purchased at Burleydam a few months ago asked if when back in stock I could be notified. Purchased last week and came within couple... See more
Company replied
Location
Switch locationUnit 26A, LA9 4LU Kendal, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful in store staff to process online return to store .
Company replied
Had great service for the last several years , I purchase on line from the US as gifts for friends who live in UK .i have used pay pal for easy returns and exchanges ,but this time my friend was unabl... See more
Company replied
Very friendly staff
Company replied
Company details
About Klass - Westmorland Shopping Centre
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £50
Get free 48 hour tracked delivery on all orders over £50
Contact info
Unit 26A, LA9 4LU, Kendal, United Kingdom
Get 15% Off Your First Order
4.0
Great
8 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pay pal
Had great service for the last several years , I purchase on line from the US as gifts for friends who live in UK .i have used pay pal for easy returns and exchanges ,but this time my friend was unable to exchange only return .Why …………
September 9, 2024
Reply from Klass - Westmorland Shopping Centre
Good afternoon Jean
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
Perfect combination
Been out of stock in my size but as perfect colour to match skirt I purchased at Burleydam a few months ago asked if when back in stock I could be notified. Purchased last week and came within couple days. Excellent response. Perfect fit and all round satisfaction on my part. Keep up the good work. Only wish there was a Klass shop/ outlet nearer to me. I have to drive at least 1 hr on a busy single carriageway to my nearest shop at Kendal. However when visiting my friend in Cheshire always make a beeline to Burleydam.
July 12, 2024
Reply from Klass - Westmorland Shopping Centre
Good morning JACQUELINE
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Sophie - klass.co.uk
Very friendly staff
June 3, 2024
Reply from Klass - Westmorland Shopping Centre
Good morning Haley
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Sophie - klass.co.uk
Goods arrived were too big
Goods arrived were too big, returned them to shop, where I was met with disdain…. They insisted to post the goods back, rather than the shop reimburse me… very annoying… to date still not received my refund… so won’t be shopping at klass again….
June 6, 2023
Reply from Klass - Westmorland Shopping Centre
Hi Margaret
Sorry to hear you had an issue returning to store we have passed your feedback onto our store team to look into. In terms of your refund however we have checked our records and we can see that you were refunded on the 30th of June.
Helpful in store staff to process…
Helpful in store staff to process online return to store .
June 4, 2023
Reply from Klass - Westmorland Shopping Centre
Good afternoon Marie
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Kate - klass.co.uk
Very happy with both my purchases
Very happy with both my purchases
I normally need size 18 but was looking for ages for the ones with the leather look panels
So ordered the xxl
Which I am glad as it was fine and the other in XL
February 28, 2023
Reply from Klass - Westmorland Shopping Centre
Good morning Flora
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchases. Thanks for shopping with klass and we really hope that we can welcome you back again soon.
Kind Regards Emma - klass.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.