KLM Royal Dutch Airlines Reviews 502

I was disapointed on my last flight overseas with KLM.
No salt/pepper for dinner anymore. No drink with my coffee anymore. I call it hidden rise in price.

Mandatory to give a star, otherwise 0.
Covid time they promised automaticly refund if gift card unused, THAT IS NOT TRUE. they will never refund you.
Don't use any more KLM. No no no, absolutely not!!

My claim is regarding my flight experience on KL0745 on 2/21/2023. I am coeliac and thus wanted to order a gluten free meal when registering. On KLM site, the topic "special meal" was not active and thus I couldn't order it. I also tried, unsucsessfully , to reach out the KLM customer service in Colombia to try to sort this problem. This is unacceptable, you should correct your site so that your clients could have access to special meals.

Booked Flex ticket as wasn't sure about the visa approval date. Didn't travel and got my refund as was promised by the fare rules with no charge.

Thank you for a lovely experience.

After trying to cancel our itinerary 5 times before outward departure - so they could hike our ticket price upwards they eventually STRANDED us in Canada for 4 days at our expense after 'delegating' responsibility to their 'partners' WestJet! KLM will knowingly abuse Canadian Airline Law to avoid incurring any costs to look after their own clients - in this case repeat Flying Blue Clients! Chat / Call Centres are worse than useless! Will never fly with these Cowboys of the Skies again - suggest you don't either!

They changed the departure airport and need to compensate us for a taxi to the airport that was in a different city, missed tax-free receipts and overall compensation.
I have been complaining since September - and have just complained again: C-5949354
They tell me it was not them but their code-share BUT on my ticket it shows as KLM Royal Dutch Airlines KL 2694 (Operated by Transavia Airlines,
HV5464). It is hugely disappointing and a waste of our hard-earned money! Not to mention absolutely no accountability on the part of KLM!

Still waiting for a refund on a flight that was cancelled more than 6 months ago. I get a default answer from customer service that they cannot help me until i give them 60 working days (Ex. weekends/holidays) to process the refund, nevermind approving it.

KLM will not look at this review or not act on it! KLM used to be the Best in The world ,However this is no longer the Case, KLM Has too many Failures that can be fixed I have wrote to the CEO What a waste of time The staff are doing the best under Difficult company structures I feel it will only be a matter of time before KLM is a thing of the past It will take a few small changes to improve KLM Change before its too late !Please

APPALLING service by crew on board. Avoid KLM
I boarded a flight (KL0590) and on getting to my seat it was soaked with water. The AC above my seat was leaking. I drew the attention of a crew member who was nearby to the soaked seat. She told me “it’s just water madam” and asked me to proceed to sit down. I was gobsmacked beyond belief that a customer service personnel could be this blatantly rude unapologetically. KLM is this the kind of people you employ??? She didn’t even apologise nor offer to resolve the problem with the seat. She just asked me to sit in the seat soaked with water annd said once the plane moves it will stop. Appalling service.
If you’ve never boarded KLM before please avoid them. Totally! Utterly appalling service. The crew members name was Heidi. It’s very shameful that you have no manners and treat your customers like filth KLM, that will be the last time I throw money into your appalling and abysmal service.
I’ve posted this review on Facebook, Twitter and instagram for the world and all to know how bad your personnel treat customers on board. I took a photo of the crew member who gave this poor treatment. She just didn’t care. To Marjan Rintel, you could do better, employ better staff, and properly train your staff on customer service. This rudeness by your staff on various flights is no credit to your leadership and a stain on your credibility. Really Appalling! Do better!

We checked in my wheelchair, took the wheelchair to the plane, I got to my seat, we asked the crew where we could leave the wheelchair for them to put it in the plane, and they still forgot my wheelchair. They didn’t offer me another wheelchair or anything else, and we couldn’t reach them for the entire weekend. It’s been almost a week and I still didn’t get my wheelchair back or any confirmation that they’ll bring it asap. The lady on the phone even said they couldn’t give me compensation because a wheelchair isn’t luggage. Don’t worry I’ll just stop being disabled then.

KLM frustrating travel experience

The ticket booking process was fairly straightforward. I bought a return ticket and received my confirmation details instantly. On the day of travel I was delayed in airport security and by the time I got to my gate it was closed, so I missed the flight. I rushed back to find a KLM desk so I could possibly be booked onto the next flight. After an unproductive exchange with the lady at the desk and the manager, I was told I could not receive a refund nor be booked onto the next flight as they believed missing my flight was my error. I proceeded to search for other flights for the same day, but could not find any. Eventually I managed to buy a ticket for the first flight out the next morning.

My return was frustrating. At checking in, I was presented with an unexpected charge. The desk told me I had to pay an extra fee on top of what I’d paid for the flight - ‘out of sequence’ fee of roughly $525. They said it was because my flight sequence had changed after I missed the initial flight and I did not notify the authorities. Absurd, because I rebooked from the same airline after I’d been told there was nothing more they could do to help me recover the money I’d lost from the missed flight, nor could I be rebooked onto the next available flight (which was available later that evening).
Under normal circumstances such information should have been communicated to me before I boarded my next flight.
This whole experience resulted in me spending much more than I’d planned to. If I had known the level of miscommunication was less than par I would’ve initially opted for a more expensive and renowned airline.

1 star because it does not allow a zero star!
I am still waiting for a refund for cancelled flights returning from Australia in March 2020. KLM cancelled all our return flights, due to Covid lockdowns. They did absolutely NOTHING to help us get back to the UK. I eventually sorted out repatriation flights, at our own expense, with B.A. Since then I have been trying to get a refund. They issued us with vouchers to the value of 2881.64 euros, which, they told us, could be exchanged for a cash refund after the expiry date of February 2022.
I have been trying to get this ever since! I eventually got a response but was told that because it was booked through an agent, the agent would have to issue the refund. The agent says that they are waiting for a refund from KLM! We are stuck in the middle. The agent, OPODO, just keeps saying that they have escalated the case and I don't hear anymore until I write another review. Pretty sure that these companies just hope that we will get fed up and forget about it. THIS WILL NOT HAPPEN, even if I have to write bad reviews every month/week/day, until I get our refund.
KLM, you cancelled the flights, not the agent. KLM, you did nothing to help us while we were stuck in Australia, not even a hotel room! KLM, get your act together and refund our money PLEASE!
After reading lots of other reviews on here, I am surprised that KLM are still in business. ABSOLUTELY DREADFUL COMPANY

very rude people, violating disability rights, they said to me if I'm disabled I should not fly with them or I need to pay extra for my set, they assigned a seat for me but then sold it to someone else

I bought flights with KLM via an online booking agent.

The flight times got changed, and the connecting flights no longer connected. I discovered there was no customer service through the booking agents.

I spoke to customer service people at KLM, they helped sort the problem which wasn't easy. They were extremely professional and actually cared about their customers. I've flown with them before and been happy. But I'll make an effort to book with them in the future simply based on how good their customer service was.

I book a flight from Rio de Janeiro to Cork with KLM to make my brother’s wedding and without me asking they have rebooked my connection flight to Cork for over 7 hours connection flight, I missed my brother's wedding and also they refused to reimburse me and pay for my expanses in the airport.

Flights cancelled last minute and they had the gall to tell me to wait 60 days for a refund. What a pleasure as always.

Terrible service lately! A disaster! Bad communication, chaos, no answer, impossible to call them, whstaspp is a total flop!

KLM cancelled a flight, and despite three months of calls, emails, Twitter, Whatsapp, and screenshots, all they did was ask for more information.
No matter how often you give information, you receive the same reply asking for more. Calls can take at least 30 minutes to speak to an operator, and some hang up, others make promises, and... you receive an email asking for more information.

I opened a case with Resolver, and within a month, I received my refund of £750.

If only zero stars were an option...

KLM customer service - 0
Resolver - 10

My husband and my son had bought a flight to Japan and should have been going right before the pandemic. The flight was cancelled and my husband got a voucher. He booked another flight this year but it too was cancelled by KLM in April. And after numerous phone calls and forwarding since April they won’t give him neither a refund or a new voucher.
Most of the agents he has been talking to has been rude and there’s at least an hours waiting before even getting through.
0 stars from us.