Kloud9 has been our Internet provider for almost 3 years. During this time we have had no complaints. A few days ago, returning from a break away, we found the Internet connection had stopped work... See more
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Following on from our successful connection, everything was going well until one evening at around 8pm our internet went off. Kloud9 were available on the phone straight away to talk me through the v... See more
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From day one talking to Julie Bushell for the first time and all of her attention to detail since then, until today, install team came mob handed and did everything they promised. Thanks in particula... See more
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The broadband service is working well after some minor delay in arranging installation. The telephone (VOIP) service is proving less satisfactory. The options of phone available were limited and the... See more
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Company details
About Kloud9
Written by the company
Your Gigabit Experts
We specialise in designing, building, and managing comprehensive full-fibre networks.
Our mission is to propel communities and businesses into the future by offering high-speed, reliable and sustainable internet connectivity solutions.
Why Choose Us?
Choosing Kloud9 as your internet service provider is a decision towards seamless connectivity, superior service, and a stress-free digital life. Our commitment is to ensure you stay connected with what matters most, with unbeatable quality and reliability.
✅ High-speed Connection:
We provide ultra-fast and reliable internet services that keep you connected always.
✅ Cutting-edge Technology:
Leveraging state-of-the-art technology, we ensure optimal performance and speed.
✅ Customer-centric Approach:
Your satisfaction is our top priority, and we are committed to resolving any issues swiftly.
✅ Value for Money:
Our competitive pricing coupled with high-quality services offers a fantastic value proposition.
✅ Community Focus: We aim to empower communities through our technology and enable them to step confidently into the digital future.
► Visit our website ► ABOUT US ► FAQ'sOur Promise to You
Written by the company
- ✅ Gigabit speeds you can count on, day or night.
- ✅ Equal upload & download speed — smooth for work, streaming, and scrolling.
- ✅ Real local people, ready to help when you need it.
Contact info
Unit 844, WA3 7QZ, Warrington, United Kingdom
- 03339961000
- support@kloud9.co.uk
- kloud9.co.uk
Gigabit Speeds. Local Care.
4.7
Excellent
245 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was fast and the installer…
The service was fast and the installer Ryan was friendly and did a great job. Just waiting for my Internet phone then the job will be complete. I've much faster Internet speeds now.
July 25, 2023
Reply from Kloud9
Thanks Richard - we genuinely appreciate your kind words about our service. It's fantastic to know that Ryan's friendly and efficient installation left a positive impression on you. Also, it's great to hear you're already enjoying the benefits of faster internet speeds.
Broadband and telephone service
The broadband service is working well after some minor delay in arranging installation.
The telephone (VOIP) service is proving less satisfactory. The options of phone available were limited and the text size / menu structure on the phone not “user friendly” for older users. I am also having difficulty with adding an adapter to enable use of my original phone, which I was told would be possible.
July 3, 2023
Reply from Kloud9
Hi Neil, thanks for taking the time to post a review.
Whilst it's wonderful to hear that you're enjoying our broadband service, we truly appreciate your candid feedback on our VOIP service!
We completely understand your concerns about the phone's design and the challenges you've faced. Please know, our team is hard at work looking into more options and creating an easier user experience.
Your feedback is invaluable, so a big thank you for sharing.
A reliable fast connection with great service
Excellent service and a reliable, fast connection especially as no other supplier in our Village can offer full fibre
July 4, 2023
Reply from Kloud9
Thank you for your valuable feedback. We are delighted to know that our service has met your expectations, especially in providing a robust and fast connection where it's needed most. We appreciate your trust in Kloud9 and look forward to serving you in the future.
Reply from Kloud9
Hi there! Thanks for letting us know that our service has improved the coverage in your home. It gives us great satisfaction to know that our efforts in providing quality internet services are being appreciated and benefiting our users.
Kloud9 help and support line
Kloud9 help and support line are always friendly take note of the issue and ring me back with a response to my issue. These issues are few but as a system beds in there will always be a few issues. However as said they answer the phone quickly and politely. Thank you
July 26, 2023
Reply from Kloud9
We really appreciate your feedback, thank you. It's great to know that our support team has been prompt and friendly in resolving your concerns.
Excellent service.Very good…
Excellent service.Very good installation.Nothing was too much trouble.
High standard of client care and after sales service.
June 14, 2023
Reply from Kloud9
Thank you for your kind words! We're really pleased to hear you've had an excellent experience, from installation to our customer care.
Your satisfaction is our top priority, and we're here to assist you anytime. Thank you for choosing Kloud9!
Staff polite and helpful .
Staff polite and helpful .
Instalation was drama free.
Not really sure that the Broadband is any faster but reliability is if more concern.
The Voice over Internet is a slight disappointment.
July 2, 2023
Reply from Kloud9
Pete, thanks you for your feedback. We're pleased to hear that you found our staff polite and helpful, and that your installation process went smoothly.
With regards to your broadband speed and VoIP concerns, we'd like to assure you that delivering consistent, high-quality service is our top priority. We're looking into this for you to ensure you're getting the best performance from our services.
Everyone at Kloud 9 are very helpful…
Everyone at Kloud 9 are very helpful and pulled out all the stops in order that I could retain my existing telephone number. The lads who delivered the new VOIP installed the equipment and checked its operation before leaving. Thank you.
July 10, 2023
Reply from Kloud9
Thank you so much for your kind words! It's great to hear that our team provided you with the high standard of service that we strive for. Ensuring your continuity, especially with something as important as your phone number, is essential to us!
Download speed is lower than ever
Download speed is lower than ever. Have reported this but no action taken. Currently speed is 14. I had better internet connectivity with sky. It does not reach upstairs all in all very disappointing!
July 20, 2023
Reply from Kloud9
We're truly sorry to hear about your less than satisfactory experience. We value your feedback and take it seriously. I understand that one of our senior team members has already reached out to you. Rest assured, we are dedicated to resolving the issues you've raised. Thank you for bringing this to our attention.
Business Kloud9 installation
As a frontrunner business customer in Kelsall, there were lots of hoops to go through before taking the system on. It works well, installation went reasonably smoothly, though was delayed, and the administrative side of taking on the contract and associated customer service was top notch.
July 20, 2023
Reply from Kloud9
Thank you for taking the time to leave a review! We always strive to improve, and your feedback helps us do just that. We look forward to continuing to serve your business needs!
Not an easy installation but it was…
Not an easy installation but it was carried out efficiently and successfully. Router is very efficient. Thanks.
July 21, 2023
Reply from Kloud9
We're glad to hear that you're satisfied with the installation and efficiency of the router. Thank you for your feedback and for choosing our services.
the Wifi connection is steady so far.
July 9, 2023
Reply from Kloud9
Thanks for taking the time to leave us a review! We're glad to hear that you're finding the Wi-Fi connection steady. We aim for consistent high-quality service and your feedback helps us to ensure that.
If there's anything we can do to make your experience a 5-star one, please let us know!
Very happy with the service
Very happy with the service. Immediate connection when we moved into new apartment, with excellent interaction with the Support team. No problems during the nine months we have now been using Kloud9. Great service and good pricing.
July 9, 2023
Reply from Kloud9
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Kloud9. We strive to provide great service and a seamless connection, so it's great to know we hit the mark for you.
Fast set up!!
June 28, 2023
Reply from Kloud9
Thank you for your feedback! We're glad to hear your setup was quick and efficient. Enjoy your new ultra-fast broadband, and please don't hesitate to get in touch if you need any assistance.
Ashley installed Kcloud 9 Broadband.
Kcloud 9 Broadband installed for us by Ashley on Friday 7 July. Excellent service, very professional and courteous made sure everything was up and running before she left.
From the installation service alone I would recommend Kcloud 9. Hopefully it will fulfill all promised internet speeds. So far so good.
July 7, 2023
Unprompted review
Reply from Kloud9
Thank you for your wonderful review! We're thrilled you received excellent service during your installation. Please reach out if you need any further assistance, and thanks again for choosing Kloud9!
Very happy customer
Ashley was great when she did the installation and she made sure that everything was working fine before she left. She went the extra mile. And the boys were great too, playing with our dog Bonnie when they had finished their work while Ashley was commissioning.
July 7, 2023
Unprompted review
Reply from Kloud9
Thank you so much for your five-star review and kind words about our team! We're really pleased to hear that your installation experience was a positive one.
As for Bonnie, we're glad she made some new friends in our team! 🐾
Reply from Kloud9
Thank you for sharing your experience with us. We're glad to hear that you're overall satisfied with our service, and we appreciate your feedback.
The price is expensive considering that…
The price is expensive considering that the internet often has issues with the smart tv connection
June 30, 2023
Reply from Kloud9
Thank you for taking the time to provide feedback. We're disappointed to hear about the issues you're experiencing with your smart TV connection, especially considering the value we strive to provide with our service.
Your comments are important to us, and we assure you that our customer support team will be reaching out soon, if they haven't already, to discuss your concerns in more detail and work towards a resolution.
Not great. Monopoly mindset
Router provided not sufficient for property and no support to get wifi to all parts of apartment. Service is not stable and often lose critical speed of service. Contact centre seem unable or unwilling to accept issues and no desire to fix issues. We have no other internet options installed in the apartment so why would they bother.
July 2, 2023
Reply from Kloud9
Your feedback is important to us and we assure you it will be addressed. Our customer support team will be reaching out soon, if they haven't already, to understand your concerns in greater detail and to find a solution that works best for you.
Kloud9 broadband and VoiP
The installation of ultrafast broadband went well. Very good backup from support team. Signed up for VoiP which, touch wood, seems to be operating satisfactorily.
June 26, 2023
Unprompted review
Reply from Kloud9
Thanks Phil! We're really pleased to hear that your connection and VoIP services are up and running smoothly. Our goal is to provide reliable and efficient services, and we're delighted to see that reflected in your review.
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