Kloud9 has been our Internet provider for almost 3 years. During this time we have had no complaints. A few days ago, returning from a break away, we found the Internet connection had stopped work... See more
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See what reviewers are saying
Following on from our successful connection, everything was going well until one evening at around 8pm our internet went off. Kloud9 were available on the phone straight away to talk me through the v... See more
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From day one talking to Julie Bushell for the first time and all of her attention to detail since then, until today, install team came mob handed and did everything they promised. Thanks in particula... See more
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The broadband service is working well after some minor delay in arranging installation. The telephone (VOIP) service is proving less satisfactory. The options of phone available were limited and the... See more
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Company details
About Kloud9
Written by the company
Your Gigabit Experts
We specialise in designing, building, and managing comprehensive full-fibre networks.
Our mission is to propel communities and businesses into the future by offering high-speed, reliable and sustainable internet connectivity solutions.
Why Choose Us?
Choosing Kloud9 as your internet service provider is a decision towards seamless connectivity, superior service, and a stress-free digital life. Our commitment is to ensure you stay connected with what matters most, with unbeatable quality and reliability.
✅ High-speed Connection:
We provide ultra-fast and reliable internet services that keep you connected always.
✅ Cutting-edge Technology:
Leveraging state-of-the-art technology, we ensure optimal performance and speed.
✅ Customer-centric Approach:
Your satisfaction is our top priority, and we are committed to resolving any issues swiftly.
✅ Value for Money:
Our competitive pricing coupled with high-quality services offers a fantastic value proposition.
✅ Community Focus: We aim to empower communities through our technology and enable them to step confidently into the digital future.
► Visit our website ► ABOUT US ► FAQ'sOur Promise to You
Written by the company
- ✅ Gigabit speeds you can count on, day or night.
- ✅ Equal upload & download speed — smooth for work, streaming, and scrolling.
- ✅ Real local people, ready to help when you need it.
Contact info
Unit 844, WA3 7QZ, Warrington, United Kingdom
- 03339961000
- support@kloud9.co.uk
- kloud9.co.uk
Gigabit Speeds. Local Care.
4.7
Excellent
245 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Who have a issue
When created a ticket, they will response asap and call back for solving issue.
August 7, 2024
Reply from Kloud9
Thank you so much for your 5-star review! We're delighted you had a positive experience with our support team.
Reply from Kloud9
Thanks for taking the time to leave a review, Hayley; we really appreciate your feedback!
Easy to follow instructions and very…
Easy to follow instructions and very quick to get connected.
July 30, 2024
Reply from Kloud9
Thanks for your feedback Andrew, we really appreciate it and are glad you found the connection process to be smooth sailing!
I can’t fault the installation from…
I can’t fault the installation from Kloud 9, Fin and Billy(?) were so friendly and approachable and let us know exactly what was going on and when. Our speeds have improved considerably since the install too. I have dropped a star because I found the sales approach incredibly strong, to the point of too much. We had multiple house calls, phone calls, leaflets through the letter box, even after we initially declined the service, and it did get pretty frustrating and felt quite forceful. I also found that the duct box covering our data duct had been unscrewed and a feed line had been put down almost in anticipation of the install happening even though we hadn’t agreed to the install yet. Thankfully, we did end up going for it and the install was really pleasant, but I do think the sales approach needs to be reviewed/the teams shouldn’t be touching peoples houses before anything has been agreed.
July 25, 2024
Reply from Kloud9
Thank you for taking the time to leave a review. We're delighted you were pleased with the installation and that your internet speeds have improved significantly.
We appreciate your insights and will review our procedures moving forward.
Your help was very much appreciated
Your help was very much appreciated. I have the Wi-Fi access now.
August 1, 2024
Reply from Kloud9
Thanks so much for taking the time to share your experience with us.
Reply from Kloud9
Thanks, Jonny; we really appreciate you taking the time to leave a review! It's great to know you experienced great service and our team helped you.
Very helpful
Even though the installation didn’t go as quickly as they planned they resolved all issues and was very professional, very helpful on the phone as well. Would recommend
July 18, 2024
Reply from Kloud9
Thank you so much for your kind words! We appreciate your patience during the installation process and are pleased our team resolved the issues professionally. It’s great to know you found our phone support helpful as well. Your recommendation means a lot to us!
Reply from Kloud9
Thank you so much for your five star review, we really appreciate it!
Thank you Klound9 give a quite response…
Thank you Klound9 give a quite response to help me to solve the problem. Mr Ewan is a very efficient staff, he gave me a very good service and follow up. Thank you for all he has done for me.
July 17, 2024
Unprompted review
Reply from Kloud9
Thank you for your kind words! We're pleased to hear that you received excellent service and support. Our team takes great pride in ensuring our customers have a positive experience. If you need further assistance, please don't hesitate to reach out. We're always here to help!
Reply from Kloud9
Thank you for your review! We're delighted you found our setup process quick and easy. If you need any further assistance, we're here to help. Enjoy!
Reply from Kloud9
Thank you so much for your kind words and the 5-star review! Customer satisfaction is our top priority, so it's great to get this feedback.
They warm call me to rate it
July 16, 2024
Reply from Kloud9
Thank you for taking the time to leave your review, we really appreciate it.
Reply from Kloud9
Thank you for taking the time to leave us a review! We're delighted to hear that you're pleased with our service. Your satisfaction is very important to us, and we appreciate your feedback.
Reply from Kloud9
Thanks for your excellent review; we appreciate you taking the time to leave it and are delighted to hear you're enjoying your new speed!
Good service
July 13, 2024
Reply from Kloud9
Thanks for taking the time to leave a review; we appreciate it and are delighted that you're pleased with our service.
As it is expected
I have been using Kloud9 wifi service for two weeks. It is stable and fast and I hope this will not be changed.
Conor is very kind and attentive to help solve connection issues withins hours.
June 28, 2024
Reply from Kloud9
Thank you so much for taking the time to share your experience with us. It's great to hear that our service is stable and fast. Your satisfaction is our top priority, and we strive to maintain this service level consistently.
Very helpful vote for life
July 3, 2024
Reply from Kloud9
Thank you Roy! It's wonderful to know that our service has earned your lifelong vote of confidence. Even if today's election doesn't go as planned, we're proud to have secured your top choice!
Adam and Billy
Billy connected my Kloud9 internet service and she very professional and a pleasure to have her working in my home. Kloud9 need to do some more and Adam and Billy came to do the work they were brilliant. I couldn't take any time off work and they came after I had finished. Fantastic service.
July 3, 2024
Unprompted review
Reply from Kloud9
Thank you so much for your lovely review! We're so pleased you had such a positive experience with our team. It's great to know that the service was completed efficiently and at a time that suited your schedule. We appreciate your kind words and look forward to continuing to provide you with excellent service.
Reply from Kloud9
Thank you for taking the time to leave a review. We're pleased to hear that our installation team made a great impression and got you connected efficiently. Welcome to the Kloud9 family!
Reply from Kloud9
Thank you so much for taking the time to leave a review, we really do appreciate it!
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