The Lenz DCC product I ordered is not widely stocked or available. KMS Railtech accepted my order with the caution that not enough were in stock and a delivery would be required from Lenz and in due... See more
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Review summary
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I ordered two Revolution Trains Tourax JNA Wagons from KMS Railtech, I had a phone call from tem to say they had sold of that model, they were very helpful and sorted the problem out. The wagons arriv... See more
Excellent service as KMS is proactive in meeting customer needs. Left order for product which was out of stock (everywhere). Later, KMS telephoned to say they had sourced an alternative product at hig... See more
I had to wait quite a while for a Pre order for Hornby to release this Railroad class 73 Network South East loco. KMS Railtec kept me updated throughout the process. The locomotive has a striking... See more
Company details
Written by the company
KMS Railtech is based in Alford, Aberdeenshire. We are Scotland's Digital Model Railway Specialists, stocking models in 2mm N gauge, 4mm OO gauge and 7mm O gauge. We also stock DCC (Digital Command Control) equipment, Decoders, Point Motors and Track. We are on a mission to modernise Modern Image O Gauge! With our range of 7mm project ongoing, we're sure we've something to interest you!
Contact info
Unit 6 Donside Industrial Park, AB33 8WD, Alford, United Kingdom
- 01224 45 55 25
- info@kmsrailtech.co.uk
- kmsrailtech.co.uk
4.0
Great
972 reviews
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Replied to 5% of negative reviews
Typically replies within 24 hours
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Part as described and arrived on time.
June 22, 2026
Quick excellant service
June 8, 2026
2 months to deliver parts
2 months to deliver parts.
Broken promises of delivery
False information given about delivery
No answering of emails or voicemails.
Overall very poor service, won’t be using again.
May 26, 2026
Persistence from KMS rail tech for a satisfied customer
The Lenz DCC product I ordered is not widely stocked or available. KMS Railtech accepted my order with the caution that not enough were in stock and a delivery would be required from Lenz and in due course delivered the product to my home.
Other suppliers would probably simply turned down my order as inconvenient. KMS Railtech went the extra mile to fulfil my request and deserve credit for their persistence.
May 8, 2026
Lovely firm to deal with and items…
Lovely firm to deal with and items received speedily and well packaged
April 21, 2026
3 orders totall £100 all turned out no…
3 orders totall £100 all turned out no stock and keep me waiting. Slow email reply. Promised to refund but just change the status in order page as "Refund Request" but no real refund is made. It stopped replying after tracing a few emails. It is a very suspicious company and you have to be very careful. I am going to file a police report if I cannot get back my refund finally.
April 20, 2026
Unprompted review
Orded item as it was decribed as in…
Orded item as it was decribed as in stock,
After taking money ,put on back order... i asked for a refund ,no reply..
I forgot about order as it was months ago..
Turned up too late to be usefull
April 9, 2026
Appalling customer service -Avoid
Sold me incorrect track at model rail show. Left numerous messages and sent emails with no response apart from we will telephone you to resolve -no call from them. the worst customer service I have ever experienced- How are you still in business when you treat customers with utter contempt? Your customer service is a joke.
September 28, 2025
Unprompted review
The purchase did take a bit longer than…
The purchase did take a bit longer than anticipated due to issues at the manufacturer but I kept in touch with Annie and her colleagues and eventually we got there and communication was always easy
March 16, 2026
SCAM COMPANY!
WARNING: SCAM COMPANY!
They take your order and money with no email order confirmation or most importantly supply the paid for goods. I've been waiting nearly 2 weeks.
March 2, 2026
Unprompted review
Bought four packs of the HAA's so far…
Bought four packs of the HAA's so far and they're superb models. Excellent value at £30 a model.
February 16, 2026
Do not use avoid say they have stock of…
Do not use avoid say they have stock of a part then when you've payed and they have your money the part is suddenly on back order and no due date. Can't get in touch don't reply to emails . No refund. Useless
January 5, 2026
Unprompted review
Model railway items
Only dealt with the shop online but they could not have been more helpful. I had a slight problem but this was resolved over the phone with a positive outcome. I was kept updated with regard to the order delivery.
February 10, 2026
Great prices
Great prices, easy to deal with, and ship to Australia at reasonable rates.
January 26, 2026
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