I ordered two Revolution Trains Tourax JNA Wagons from KMS Railtech, I had a phone call from tem to say they had sold of that model, they were very helpful and sorted the problem out. The wagons arriv... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent service as KMS is proactive in meeting customer needs. Left order for product which was out of stock (everywhere). Later, KMS telephoned to say they had sourced an alternative product at hig... See more
The Lenz DCC product I ordered is not widely stocked or available. KMS Railtech accepted my order with the caution that not enough were in stock and a delivery would be required from Lenz and in due... See more
I had to wait quite a while for a Pre order for Hornby to release this Railroad class 73 Network South East loco. KMS Railtec kept me updated throughout the process. The locomotive has a striking... See more
Company details
Written by the company
KMS Railtech is based in Alford, Aberdeenshire. We are Scotland's Digital Model Railway Specialists, stocking models in 2mm N gauge, 4mm OO gauge and 7mm O gauge. We also stock DCC (Digital Command Control) equipment, Decoders, Point Motors and Track. We are on a mission to modernise Modern Image O Gauge! With our range of 7mm project ongoing, we're sure we've something to interest you!
Contact info
Unit 6 Donside Industrial Park, AB33 8WD, Alford, United Kingdom
- 01224 45 55 25
- info@kmsrailtech.co.uk
- kmsrailtech.co.uk
4.0
Great
972 reviews
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This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 24 hours
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I ordered a model figure on Xmas Day
I ordered a model figure on Xmas Day, they took my money and then sent an email saying on back order, it is now end of January and 3 emails later asking for the order to be cancelled and a refund. ...absolutely no acknowledgement from them!!!!! Avoid at all costs, they take your money and you get fresh air!!, Report to trading standards impending!!
January 30, 2026
Unprompted review
Excellent service great products at a…
Excellent service great products at a great price
January 7, 2026
Great service from KMS railtech
Great service I have bought my second RC car from KMS railtech the second one being the KYOSHO Frazer mk2 Subaru Impreza.Great service and the delivery was on time and well packaged keep up the good work guys.
January 14, 2026
Unprompted review
Brilliant company to deal with
Brilliant company to deal with, super fast delivery, at a great price and fantastic quality. No issues whatsoever and will do business again. Keep up the great service. 🏆
January 5, 2026
Unprompted review
Christmas saved
Despite being out of stock my order was delivered in time for Christmas
December 22, 2025
Excellent service as KMS is proactive…
Excellent service as KMS is proactive in meeting customer needs. Left order for product which was out of stock (everywhere). Later, KMS telephoned to say they had sourced an alternative product at higher price but were able, in these particular circumstances, to supply at the price of out of stock product. Could not ask for more.
December 1, 2025
My ordering experience with KMS Railtech
All I will say is read all the reviews before making a purchase, I wish I had. Took six weeks for order to arrive, just as the dispute with PayPal closed in my favor. So had to return item. Rail tech were very apologetic, due to family issues.
December 10, 2025
Best place to get anything and…
Best place to get anything and everything when it comes to Model Railways. Friendly and knowledgeable staff, can't be beaten on price and my local Model shop to boot. What else could you possibly want??
December 15, 2025
no parts or refund, beware
ordered tamiya parts as showing in stock, paid in full then to be informed parts are not in stock, estimated arrival from japan passed and no parts available, the actual parts are no longer in production so contacted for re fund but no reply's to e mails or when phoned just rings off ...no sign of my money or parts ever tuning up so very bad customer service update I got PayPal involved and now have a refund so be warned
October 30, 2025
Unprompted review
Good service and responsiveness when…
Good service and responsiveness when item delayed in post (not their fault)
December 2, 2025
If I could rate this 0 stars I would
Did not communicate to me about my order, when I asked about cancelling I got ghosted so tried calling and all I got was people saying they would do it and never did , luckily today I got the credit back. Avoid at all costs. I understand the family issues that are currently happening but communicating to the customers by email instead of only by phone about it is important.
December 5, 2025
Unprompted review
I bought from this company and never…
I bought from this company and never received my item. When I started sending emails asking for a refund I was completely ignored.
Stay away from from these scammers!
November 8, 2025
Unprompted review
Couldn’t find in stock anywhere but KMS…
Couldn’t find in stock anywhere but KMS came up trumps!! Excellent service quick and easy, at a very competitive price too.
Kind regards M
November 14, 2025
Seamless transaction
Seamless transaction, and my order arrived well packaged and in good order
November 13, 2025
Warning Do Not Use…..
You can’t give no stars can you?
After a lovely lady at GETS helping and selling me some signals I subsequently ordered a decoder from them online.
Item advertised as in stock but when ordered e mail came back as out of stock, that was 4 months ago. Requested a refund, absolutely nothing. 3 e mails and 2. Non answered phone calls.
Regret Starting a claim under SMALL CLAIMS COURT ..
November 14, 2025
Unprompted review
Nothing wrong with product or price
Nothing wrong with product or price
but items where out of stock which wasn’t made clear before ordering and took an age to be delivered
Emailed twice to ask about progress but no response, didn’t really matter as wasn’t urgent but used to getting things quickly
October 27, 2025
Good service
Good service. Know about products they sell. Prompt delivery. Friendly service.
November 3, 2025
Revoution Trains JNA Tourax Wagons
I ordered two Revolution Trains Tourax JNA Wagons from KMS Railtech, I had a phone call from tem to say they had sold of that model, they were very helpful and sorted the problem out. The wagons arrived a couple of days later very well packed. They make an eccellent addition to my others. These models are very detailed and make realistic addition to my layout. Thanks Richard
November 4, 2025
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