I ordered two Revolution Trains Tourax JNA Wagons from KMS Railtech, I had a phone call from tem to say they had sold of that model, they were very helpful and sorted the problem out. The wagons arriv... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent service as KMS is proactive in meeting customer needs. Left order for product which was out of stock (everywhere). Later, KMS telephoned to say they had sourced an alternative product at hig... See more
The Lenz DCC product I ordered is not widely stocked or available. KMS Railtech accepted my order with the caution that not enough were in stock and a delivery would be required from Lenz and in due... See more
I had to wait quite a while for a Pre order for Hornby to release this Railroad class 73 Network South East loco. KMS Railtec kept me updated throughout the process. The locomotive has a striking... See more
Company details
Written by the company
KMS Railtech is based in Alford, Aberdeenshire. We are Scotland's Digital Model Railway Specialists, stocking models in 2mm N gauge, 4mm OO gauge and 7mm O gauge. We also stock DCC (Digital Command Control) equipment, Decoders, Point Motors and Track. We are on a mission to modernise Modern Image O Gauge! With our range of 7mm project ongoing, we're sure we've something to interest you!
Contact info
Unit 6 Donside Industrial Park, AB33 8WD, Alford, United Kingdom
- 01224 45 55 25
- info@kmsrailtech.co.uk
- kmsrailtech.co.uk
4.0
Great
972 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 24 hours
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Poor delivery
The item I ordered wasn’t actually in stock so they shouldn’t have let me order it. 5 weeks it took to get to me I ended up ordering from somewhere else since it was taking forever.
June 13, 2025
Disappointing service
Placed an order for to buffer stops of which web site was saying in stock. 3 weeks when by and still not received order. Tried chasing but no response from email and when tried phoning got message sometimes saying number out of action and when i got through went straight to answer machine. I had to go through my bank in order to get my money back. Would not recommend this company to anyone. How can they survive with poor service
April 30, 2025
Unprompted review
quick delivery
June 11, 2025
Very helpful
June 9, 2025
Do not Trust this retailer
The supplier has had on back order for 3 months my items, they have taken payment in full. Despite numerous voice mail messages, emails and Facebook messenger, I only got one reply and that was to tell me they were driving trains and would get get in touch once they were in the office.
They have no regards for their customers at all.
DO NOT TRUST THEIR WEBSITE, DO NOT GET CAUGHT OUT LIKE ME.
June 7, 2025
Unprompted review
Rapid delivery once in stock
Rapid delivery once in stock, great prices on product and shipping, good communicationd
June 4, 2025
I called to check whether an item was…
I called to check whether an item was in stock and the staff were incredibly helpful. Order dispatched quickly, was well packaged and exactly as described. Would not hesitate to use again.
May 19, 2025
Excellent price but slow delivery
The excellent item price attracted me to KMS Railtech but I had to chase them by email and telephone to secure the delivery as the item had come in to stock but not been sent out. Once sent it arrived in a timely fashion. Hopefully this was just a glitch in their system! I'd have no hesitation in using KMS again.
May 14, 2025
Goods arrived extremely late
Goods arrived extremely late, lack of communication from company when trying to get updates.
April 29, 2025
Order delivered quickly and as expected…
Order delivered quickly and as expected all greatly received
May 6, 2025
Highly recomended
Fast delivery, did not have the item I ordered in stock so provided a free upgrade, couldn’t ask for more.
April 21, 2025
Took 4 months to deliver a simple order…
Took 4 months to deliver a simple order - no customer service whatsoever - no response to phone call nor emails
April 29, 2025
Wrong goods received and no response…
Wrong goods received and no response received after leaving a telephone message or via two messages on their contact messaging option. Very poor.
April 14, 2025
Good to talk to both Karl and Anni!
Good to talk to both Karl and Anni!
Hornby Flirt arrived on time.
Now waiting to order more Hornby HM7000 decoders and bigger speaker.
MG
April 18, 2025
KMS Railtech
Delivered products as soon as they could, following supply issues from Hornby.
Excellent value for money.
Great experience from searching web site to completing order.
April 18, 2025
Excellent
Excellent, fast response. Delivery very well packaged. First class service overall. Very helpful staff at the major exhibitions as well!
April 3, 2025
Simple ordering,fast despatch received…
Simple ordering,fast despatch received within 2 days
April 14, 2025
Received my order promptly and in good…
Received my order promptly and in good condition
March 31, 2025
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