KMS Tools & Equipment - Chilliwack Reviews 34

TrustScore 4.5 out of 5

4.5

45742 Yale Road, V2P 2N4 Chilliwack, British Columbia, CA


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See what reviewers are saying

Rated 5 out of 5 stars

Great assistance on a Fuji Spray system! The staff at the Chilliwack location were a great help for us when were looking for a paint/stain spraying system to speed up production in our siding company... See more

Company replied

Rated 5 out of 5 stars

Knowledgeable and efficient service. I have dealt with KMS for years and have never had a bad experience.

Company replied

Rated 1 out of 5 stars

Bought a torque wrench 10days ago went back for a refund But staff say no refund one staff even said how do they know if I drop on the floor or not Actually the tool is no issues at all ! They just n... See more

Company replied

Rated 5 out of 5 stars

Kms tools has great selection of high quality tools at good prices! Online ordering is simple and delivery is quick.

Company replied


Company details

  1. Tool Store
  2. Pneumatic Tools Supplier
  3. Safety Equipment Supplier
  4. Welding Supply Store
  5. Woodworking Supply Store

Written by the company

"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"


Contact info

  • 45742 Yale Road, V2P 2N4, Chilliwack, British Columbia, Canada

  • 604-426-0554

4.5

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Knowledgeable and efficient service

Knowledgeable and efficient service. I have dealt with KMS for years and have never had a bad experience.

December 8, 2025
Unprompted review
KMS Tools & Equipment - Chilliwack logo

Reply from KMS Tools & Equipment - Chilliwack

Your kind words are greatly appreciated. Thanks for making us your choice.

Rated 5 out of 5 stars

Just ask and their there for you

The staff is excellent and always with every detail of your needs

April 11, 2025
Unprompted review
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Reply from KMS Tools & Equipment - Chilliwack

Your words are encouraging and much appreciated. Thanks for making KMS Tools & Equipment your choice.

Rated 5 out of 5 stars

Great Service

Once again great help and service. Every couple of minutes someone asks If I need any help. Very attentive. This time around, bought a full roofers harness and a Dewalt Green Laser level package. Had everything in stock and the prices were great. Thanks

October 24, 2024
Unprompted review
KMS Tools & Equipment - Chilliwack logo

Reply from KMS Tools & Equipment - Chilliwack

We're glad to have been your choice! Thank you for the positive review and for relying on KMS Tools & Equipment.

Rated 5 out of 5 stars

Great assistance on a Fuji Spray system!

Great assistance on a Fuji Spray system!
The staff at the Chilliwack location were a great help for us when were looking for a paint/stain spraying system to speed up production in our siding company. After looking at several different models we settled on the Semi-Pro 2 HVLP system. So far it's been great for our exterior applications: very efficient, easy set up and use, and a breeze to clean. All important to someone new to a paint spraying system. Thanks KMS for pointing us in the right direction to a great product.

September 18, 2024
Unprompted review
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Reply from KMS Tools & Equipment - Chilliwack

Thank you for taking the time to share your positive experience with us, Chris! We are thrilled to hear that our team at the Chilliwack location was able to assist you in finding the perfect Fuji Spray system for your siding company. We appreciate your feedback and are happy that we could help point you in the right direction.

Rated 1 out of 5 stars

No issues but no refunds Kms Tools

Bought a torque wrench 10days ago went back for a refund But staff say no refund one staff even said how do they know if I drop on the floor or not Actually the tool is no issues at all ! They just need to check the conditions according to their profession but they just keep saying no refund! Canada don't do BUSINESS like this ! Very Disappointed with this Company !Speechless! BEWARE COMSUMBERS WHEN U BUY THINGS FROM KMS TOOLS U MIGHT NOT GET A REFUND!! PS: First I declare I never used the tool not even ONCE! after I bought the it then I realized I should check out how's the quality of the Brand i got so i search youtube' 10 best torque wrench but none of the brand TITAN So I decided for a Return Actually it's ALL MY FAULT I SHOULD READ ABOUT CUSTOMERS REVIEWS ABOUT HOW KMS TOOLS N EQUIPMENT ONCE U BOUGHT SOMETHING U NEVER WISH U CAN GET A REFUND EVEN THE RECEIPT PRINTED 30 DAYS REFUND!

April 26, 2024
Unprompted review
KMS Tools & Equipment - Chilliwack logo

Reply from KMS Tools & Equipment - Chilliwack

Hello

KMS Tools will return any product that is new and unused in the original packaging with a few exceptions like safety equipment. However some products once used, like torque wrenches, cannot be returned as they are specialty precision equipment. Please reach out to our Chilliwack Store Manager, Terry Allin by email at terry.allin@kmstools.com or by phone 604-426-0554 to further discuss your experience.

Update: When you spoke to our manager on the phone we did offer for you to come back to the store so we could resolve this for you. The offer still stands if your product is new and unused please contact the Chilliwack Store Manager so we can get this corrected for you.

Thank you

Rated 3 out of 5 stars

I found it took way too long to get picked for pick up.

I found it took way too long to get order ready for pick up. Everything was in stock already, but still took three days to get picked. Not satisfactory. Then when I got final invoice, I noticed that they did not give me the latest sale prices. So, then I had to go back to store & get my sale price differential refund,

September 15, 2023
Rated 5 out of 5 stars

Great store!

Staff are friendly and know their stuff.
Quick efficient service.

September 7, 2023
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Reply from KMS Tools & Equipment - Chilliwack

We appreciate your high rating. Thanks for making KMS Tools & Equipment your choice.

Rated 4 out of 5 stars

Staff was friendly, but not as knowledgible as I would have liked

Staff was friendly, but not as knowledgable as I like. I was in looking at knife sharpeners, but the staff in that section didn't know the product (or that they had the product on the shelf).

September 9, 2023
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Reply from KMS Tools & Equipment - Chilliwack

We're glad to have been your choice! Thank you for the positive review and for relying on KMS Tools & Equipment.

Rated 4 out of 5 stars

The service counter staff have always…

The service counter staff have always been very helpful and friendly with the help I have requested when I have questions and needs

August 29, 2023
KMS Tools & Equipment - Chilliwack logo

Reply from KMS Tools & Equipment - Chilliwack

We appreciate your support and thank you for sharing your experience at KMS Tools & Equipment!

Rated 5 out of 5 stars

Very friendly service

Very friendly service , clerk went out of his way to help me

September 4, 2023
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Reply from KMS Tools & Equipment - Chilliwack

Your positive feedback is much appreciated. We're glad to be of service. Thank you for choosing KMS Tools & Equipment.

Rated 5 out of 5 stars

Staff was very helpful

Staff was very helpful, and the item I was looking for was in stock.

July 21, 2023
KMS Tools & Equipment - Chilliwack logo

Reply from KMS Tools & Equipment - Chilliwack

We appreciate your high rating. Thanks for making KMS Tools & Equipment your choice.

Rated 4 out of 5 stars

They sell quality tools

They sell quality tools, are knowledgeable about the tools and match competitors prices.

June 1, 2023
KMS Tools & Equipment - Chilliwack logo

Reply from KMS Tools & Equipment - Chilliwack

We appreciate your support and thank you for sharing your experience at KMS Tools & Equipment!

Rated 5 out of 5 stars

KMS is my go-to for tools.

Excellent selection and pricing. Online or in store, both are a great experience.

August 16, 2023
KMS Tools & Equipment - Chilliwack logo

Reply from KMS Tools & Equipment - Chilliwack

We're glad to have been your choice! Thank you for the positive review and for relying on KMS Tools & Equipment.

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