KMS Tools & Equipment - Edmonton Reviews 138

TrustScore 4.5 out of 5

4.4

10631 184 Street NW, T5S 2L3 Edmonton, Alberta, CA


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See what reviewers are saying

Rated 5 out of 5 stars

Dom helped me with an exchange on a defective item which saved me time by not having to go the warranty depot. I like the Milwaukee events, even though Milwaukee never helps me with tool problems,... See more

Company replied

Rated 5 out of 5 stars

This a great big location with plenty of well stocked shelves and tools you need for both the seasoned construction pros and part time DIY guys, at fantastic prices. The staff at this location are als... See more

Company replied

Rated 1 out of 5 stars

The security badge on nearly every hand tool is extremely annoying. I get it, I know why it’s been added to the tools. But every tool I wish to buy I need to find an employee, request to unlock it and... See more

Company replied

Rated 5 out of 5 stars

I was looking for a digital angle gauge and went to the new store on 184 st. A staff member helped me locate it, but it was sold out, so she checked and found it at the southside location. Then she he... See more

Company replied


Company details

  1. Tool Store
  2. Pneumatic Tools Supplier
  3. Safety Equipment Supplier
  4. Welding Supply Store
  5. Woodworking Supply Store

Written by the company

"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"


Contact info

  • 10631 184 Street NW, T5S 2L3, Edmonton, Alberta, Canada

  • 780-455-8665

4.4

Excellent

TrustScore 4.5 out of 5

138 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 52% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Helpful staff that took me to the…

Helpful staff that took me to the product I was looking for.

August 29, 2023
KMS Tools & Equipment - Edmonton logo

Reply from KMS Tools & Equipment - Edmonton

We aim to provide the best, and we're glad you experienced just that. Thanks for going with KMS Tools & Equipment.

Rated 5 out of 5 stars

Very good

Very good , cashiers helpful and very nice

September 8, 2023
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Reply from KMS Tools & Equipment - Edmonton

Thank you for your positive feedback. We're glad you had a satisfying experience with us at KMS Tools & Equipment.

Rated 3 out of 5 stars

The shelves are almost aways bare or…

The shelves are almost aways bare or just one item on them I remember going to the Coquitlam store years ago before you guys started expanding and they had tons of everything now your lucky to find a ratchet or breaker bar

September 16, 2023
Rated 5 out of 5 stars

Courteous service

Employees with a sense of humor, I was greeted at the door, the employees always ask if you need help looking for an item, advice if you need it, great shopping experience from start to finish!

September 7, 2023
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Reply from KMS Tools & Equipment - Edmonton

Your support is valued. Thanks for trusting and choosing KMS Tools & Equipment for your needs.

Rated 5 out of 5 stars

It never fails

It never fails, i always find what i need.

September 8, 2023
KMS Tools & Equipment - Edmonton logo

Reply from KMS Tools & Equipment - Edmonton

We aim to provide the best, and we're glad you experienced just that. Thanks for going with KMS Tools & Equipment.

Rated 5 out of 5 stars

Great prices

Great prices, Great selection and friendly helpful service 👍🏻

September 1, 2023
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Reply from KMS Tools & Equipment - Edmonton

Thank you for your positive feedback. We're glad you had a satisfying experience with us at KMS Tools & Equipment.

Rated 5 out of 5 stars

Service

There’s always someone available to guide and advise, quickly and in a friendly manner. The manager or assistant manager is always around and has to issues slowing down to greet customers.
A great place to shop for tools

September 8, 2023
KMS Tools & Equipment - Edmonton logo

Reply from KMS Tools & Equipment - Edmonton

Thanks for sharing your experience. We take your feedback seriously and are pleased to hear you're satisfied.

Rated 5 out of 5 stars

Always something good at KMS!

This a great big location with plenty of well stocked shelves and tools you need for both the seasoned construction pros and part time DIY guys, at fantastic prices. The staff at this location are also fantastic. friendly, knowledgeable, and always helpful with any questions about products you might have. A+

September 8, 2023
KMS Tools & Equipment - Edmonton logo

Reply from KMS Tools & Equipment - Edmonton

Thank you for your positive feedback. We're glad you had a satisfying experience with us at KMS Tools & Equipment.

Rated 5 out of 5 stars

The staff is very helpful

The staff is very helpful. They help me find all the consumables I needed for TIG welding.

September 1, 2023
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Reply from KMS Tools & Equipment - Edmonton

It's rewarding to know you had a good experience with us. We look forward to serving you again.

Rated 4 out of 5 stars

All parts clearly labelled in…

All parts clearly labelled in appropriate groupings that made finding them easy. Store layout makes perfect sense to me. Staff extremely helpful and personable.

September 8, 2023
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Reply from KMS Tools & Equipment - Edmonton

Thank you for the excellent review. We strive to meet your expectations and it's rewarding to hear we succeeded.

Rated 4 out of 5 stars

Customer service

September 8, 2023
KMS Tools & Equipment - Edmonton logo

Reply from KMS Tools & Equipment - Edmonton

Every customer matters to us. Thank you for choosing our services and sharing your feedback.

Rated 5 out of 5 stars

They always have what I am looking for…

They always have what I am looking for and sometimes more. Staff very helpful especially the front counter.

September 8, 2023
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Reply from KMS Tools & Equipment - Edmonton

We appreciate your support and thank you for sharing your experience at KMS Tools & Equipment!

Rated 5 out of 5 stars

The young lady there was very helpful…

The young lady there was very helpful and knowledgeable also when i was picking out a bench grinder there.

September 11, 2023
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Reply from KMS Tools & Equipment - Edmonton

Thanks for sharing your experience. We take your feedback seriously and are pleased to hear you're satisfied.

Rated 5 out of 5 stars

No issues

No issues - nice people

September 2, 2023
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Reply from KMS Tools & Equipment - Edmonton

We value your business and are happy to hear you had a good experience. Thank you for choosing KMS Tools & Equipment.

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