KNEEPILLOW Reviews 

Ordered and items arrived. Great communication. Product was what I ordered so I’ve no problem ordering from this company again. Overall a good experience from me.

Not a company to deal with if you want to return an item. No after sales service at all.
On a positive note, good delivery service.

Quick delivery , great service as one of the items hasn’t arrived but it a replacement was sent asap . Very pleased

Order not arrived over a month and poor customer service. Been ignored so far

Dreadful service. My pillowcase split it's zip on the first day. I sent pictures to a contact who had previously been in touch about colour availability, asked for help, nothing. Asked again, nothing. Disgusting service and they deserve for it to be shared.

I ordered soap flowers, the pictures show a quantity of 50 pieces, but I received only 10 pieces. There are no details for some products, the quantity is not specified. I sent a lot of emails for the return but I didn't get any reply. I do not recommend

Ordered a pink pregnancy pillow for my partner. I received the cushion with a purple cover. Purple wasn't even an option so no idea how they have managed to do that.
Emailed 3 times before i got a reply. No apology, just shifting the blame to another department. They said they would send out the correct coloured case. Still no sign of this and they are not replying to any of my emails.

I ordered a wardrobe from this website, the delivery charge was already high at around £80, but I decided to go for it anyway as it was what I had been looking for, but I then had another email days later after the order was already confirmed to say that there would be an additional £250 fee for delivery as they didn’t deliver to my area. I understand the need to charge extra if they need to use a different courier (although £300+ does seem rather steep), but surely this should have been picked up on point of sale, when entering my address details, to save the shock and also the time wasting as I would never have gone ahead with the order had I known about the £300+ delivery charge! I now have to find another wardrobe and wait for my refund to be processed to be able to order it. Not only this, but when I responded to their email to say I wanted to cancel my order, the customer service advisor responding to me was extremely rude, blunt and sarcastic which actually made me glad of the extra charge and having to cancel my order, as I don’t want to support businesses like this that clearly don't have common courtesy or manners when talking to customers - they did not address my name, state theirs, apologise for the inconvenience and I also had to ask multiple times for confirmation of cancellation. Safe to say I will never order from this website in the future.

Just finding out that the order I created a couple fo days ago to be delivered today hasn't even been placed. I paid £5 for Royal Mail now they state it is yodel. I am doomed. Never ever again. They only confirmed my order once I complained that the order hadn't arrived today, Then rather than talking to me they have just sent me the order confirmation. 2 days after I placed the order. Shabby. Stay clear

Great experience. Good customer service and quality product.

I had never ordered from this website but The customer service was so quick and helpful answering my emails within minutes

Very comfortable and easy to use. Cover is washable but not easy to put back on

great seller very prompt with delivery and the seller kept me updated on the process of the item with delivery etc

I ordered 3 items, one is still missing, maybe it's on the way. Delivery was super fast, UK to Finland just tooked one week. Products was just as described.

Ordered a footstool with this company and as others stated, money debited from my account, order confirmation received, shop app confirmation and tracking, but no goods. Emailed the company on 4 separate occasions trying to chase up the order with no response. I ordered in July and have had NOTHING. A complete scam. I lost £300. Don't make the same mistake as I did.

Easy to order and pillow arrived safely in good condition,we are very pleased with it,and it has helped my husband to sleep more comfortably

Decent customer service. Although the transaction I made was a few years ago from time of posting this review - I was trying to upgrade to a larger pillow, but the product I ordered was the same as the one I was going to replace. I knew I could source this product at a fraction of the cost to what I paid, so Kneepillow matched the price and refunded the difference to me.

Product received as expected on time quality ok