Very friendly and informative staff. The staff, resources and information provided, equipped me to pass the personal licence exam without a problem. All learning is completed in your own time and y... See more
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Lynne Clark personal licence exam Test date Thursday 11th May I had severe issues with internet speed, old computer an a computer illiterate brain! Sean and his team went above and beyond the... See more
Company replied
Fantastic service from Knight Training. Hellen has been in charge of my application throughout the entire process and has been extremely friendly and efficient. She kept me updated at every stage and... See more
Costumer support and help was amazing. The only problem with the training course, when you are in a module and make a mistake at the end of the module it not show what was the mistake. This is a bit a... See more
Company replied
Company details
About Knight Training
Written by the company
Knight Training is one of the UK's leading Training Centres delivering compliance training courses awarded by the Highfield Awarding Body and the (BIIAB) British Institute of Innkeeping Awarding Body.
We are a customer-focussed, friendly and professional company who put our customers’ needs at the forefront of the way we work.
The services that we deliver will help you conform with all current legislation. Our constant growth has been achieved as a result of our speedy, competitive and reliable approach to customer service. We are proud to be recognised as an "outstanding" centre with the BIIAB and Highfield with a high learner pass rate with both Awarding bodies.
We are one of the largest providers of licensed retail training in the United Kingdom and deliver the Level 2 Award for Personal Licence Holders and the Level 6 SCPLH which you will need if you are to sell or authorise the sale of alcohol.
We also act as Licensing Consultants and apply to the Authorities for Premises Licence applications and also Personal Licence applications for many large organisations across the UK.
We also deliver all other licensing qualifications needed for the licensed trade including SCPLH (Scottish Certificate for Personal Licence Holders), SCPLHR (Scottish Certificate for Personal Licence Holders Refresher Qualification), ABCQ (Award in Beer and Cellar Quality), How to run a successful pub & ALHO - Award in Licensed Hospitality Operations.
We have a large choice of e-learning courses and in addition to the above, our training includes all SIA Door Supervision, Upskilling, CCTV Operations, First Aid at Work, Emergency First Aid at Work, First Aid at Work Re-qualification, and Paediatric First Aid, Mental Health and Site safety training such as the SMSTS, SSSTS, H&S awareness etc.
Contact info
134 The Barracks, White Cross Business Park, South Road, LA1 4XQ, Lancaster, United Kingdom
- 0330 999 3199
- info@knighttraining.co.uk
- knight.training
Good course simple too use
June 28, 2023
Reply from Knight Training
Thanks Warren, for leaving a review.
Positive reviews are always appreciated.
Claire, Knight Training Team
Did not work on Mac at all
Did not work on Mac at all. My instructor was very helpful though.
July 5, 2023
Reply from Knight Training
Hi James, So sorry for the delay in our response to your review. We are glad to hear that your advisor was helpful and we have raised the issue with the incompatibility of the course with the Mac with the developers at the Awarding Body. They have advised that in most cases there is a work around but there are a couple of specific Macs that just don't seem to like the course format. I am very happy to see that despite the issues, you did pass the exam with flying colours - so bravo to you for working through the difficulties! If you need anything further, please do feel free to email me directly on claire@knighttraining.co.uk or call me on 0330 999 3199.
Many thanks, Claire - KT Director
Reply from Knight Training
Thanks Owen, for leaving a review.
We very much appreciate your comments.
Claire, Knight Training Team
Brilliant service and brilliant course
Brilliant service and brilliant course. Thank you.
June 29, 2023
Reply from Knight Training
Thanks Amanii, for leaving us a review!
Positive feedback is always helpful and very much appreciated.
Claire, Knight Training Team
Reply from Knight Training
Hi there,
Thank you for taking the time to leave us a kind review.
I am sorry to hear that you had some linking issues! If this is anything you would like to discuss further, don't hesitate to reach out to me @ nataliedanson@knighttraining.co.uk 😊
Natalie - KT team
Thank goodness they were professional
Thank goodness they were professional. They dealt with me really well even when I was been a bit daft and couldn’t quite do the obvious with some of the tech on the platform.
Very friendly
Very professional
And I am proof everyone can learn 😁
June 18, 2023
Reply from Knight Training
Hi Graham,
We knew you could do it, even if you didn't! It was a pleasure working with you and Lucy will keep you up to date with your application process. Well done 😁
Claire - KT Team
An absolute disgrace!
I paid £160 for membership before I realised that all of the classes cost extra. An honest mistake, I asked if it would be possible to get a refund. Originally, I was told that would be no problem until 2 months later, I had still not received this. I then phoned back up and they told me there would be a £36 "admin fee" for refunding me. An absolute disgrace!
June 21, 2023
Unprompted review
Reply from Knight Training
Hi Hugo,
We are disappointed to hear that you have been unsatisfied with our service. It was myself that you spoke with originally back in April. I called you straight after you made your booking as you had booked for the personal licence application service and I was calling to check that you already had the necessary qualification to enable us to assist you with your application. You advised that you did not have this qualification and I stated that I was happy to switch your booking over to the course and either refund the £17.20 difference or hold it as a credit against a future application should you wish for us to help you with that once you had sat and passed your assessment and held the correct qualification. You then let me know that you had changed your mind and wanted a full refund. I let you know that I would pass this to my finance department to authorise and that it was likely they would call you to confirm some further details. My system shows that finance did try to call you twice to discuss but were unable to speak with you, simply having to leave a voicemail asking for you to call us back. We, unfortunately, didn't hear from you and the matter was placed on hold awaiting your call back. When you did call us a couple of days ago, I re-raised your enquiry with the finance team and they did manage to speak with you. As a business, I am sure that you will appreciate that we incur costs through website bookings and associated banking fees for processing and then refunding your payment and removing your details from our system. We kept these to an absolute minimum for you. If you are still unhappy with the resolution, I would ask that you email me directly for a further discussion. My email is claire@knighttraining.co.uk.
Claire - Director, KT Team
Good support 7 days a week
June 20, 2023
Reply from Knight Training
Hi Ed,
So glad we delivered - and you smashed it! Thanks for leaving a review :)
Claire - KT Team
Reply from Knight Training
Thanks for leaving us a review! Great feedback really helps! :)
Claire - KT Team
Simple to use
Simple to use, informative e-learning, straightforward examination process. The staff are really helpful with any queries or help needed.
June 15, 2023
Reply from Knight Training
Hi there,
I am very happy to hear that you had an excellent experience with us and your training. Thank you for this review :)
Natalie - KT Team
The online course is very detailed and…
The online course is very detailed and helpful.
The team is always responsive and helpful
Thanks for your support
June 14, 2023
Reply from Knight Training
Hi!
Thanks for your kind review :) We are very glad you had a great experience with us.
Natalie - KT Team
Great customer service from start to…
Great customer service from start to finish 🙂 highly recommended
June 11, 2023
Reply from Knight Training
Hi Claire!
Thank you so much for your kind review! We are very happy you had a great experience with us. Natalie - KT team
Well when I need advice and help they…
Well when I need advice and help they were there every step of the way and they done a good job at the exam explaining everything that was going happen will book more staff with Knight training
June 11, 2023
Reply from Knight Training
Hi Alan,
Really glad that you had a great experience with us! Thank you for the lovely review. We look forward to working with your team! :)
Claire - KT Team
Very very Helpful staffs and suggest…
Very very Helpful staffs and suggest you the best of everything . Thank you for your help Claire .
June 11, 2023
Reply from Knight Training
Hi Rabi,
Thank you for leaving a kind review. Really glad we could help! :)
Claire - KT Team
Really great work
June 6, 2023
Reply from Knight Training
Hi Thiva,
It was great to meet you and very glad we could help :)
Claire - KT Team
Great course. Amazing communication.
Great course, great communication. Really convenient to fit in an online refresher course rather than attending a conventional classroom.
The course prepared me well for the 5 year scottish licensing refresher exam. I’d highly recommend this establishment for online learning and testing.
June 8, 2023
Reply from Knight Training
Hi Ken,
It was an absolute pleasure working with you! Thanks so much for your kind review :)
Claire - KT Team
terrific service from Claire and Shaun…
terrific service from Claire and Shaun - 3 licenses done online and no problems at all. Will definitely be using them again.
June 5, 2023
Reply from Knight Training
Hi Jacqueline,
Thanks so much for leaving us a review! Once I had got over the shock of the internet speeds in the north of Scotland, I feel like we all got along famously! :)
Claire - KT Team
Claire has been knowledgeable and…
Claire has been knowledgeable and efficient throughout the process and made the whole experience feel personal. The programme is simple to use and provided me with all the information I needed to pass the relevant exam!
June 1, 2023
Reply from Knight Training
Hey Rachel,
Thanks so much for taking the time to leave a review. We (and by we, I mean me) really appreciate it :) glad you had a great experience!
Claire - KT Team
Personal licence level 2
Very helpful person the other end of the phone named Claire. The training was very helpful. Setting up for the exam was fairly complicated for my age.
June 4, 2023
Reply from Knight Training
Hi Meinir,
It was my pleasure to help :) and fantastic result too, well done!
Thank you for taking the time to leave your review.
Claire - KT Team
Great communication and great service
Great communication and a very efficient service, I am really happy I chose Knight Training. Their online course really helped me complete it in my own time too. Would definitely recommend.
June 4, 2023
Reply from Knight Training
Hi Esther,
Thanks so much for taking the time to leave your kind feedback. We look forward to working with you through your application process too :)
Claire - KT Team
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