Knitproneedles Reviews 

201
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 4 out of 5 stars

Speedy delivery. To be honest I had to buy the whole magnetic kit, including the two long rulers bringing my total of three of them now, when I really only wanted to replace two small rectangula... See more

Rated 5 out of 5 stars

Superb needles. I have arthritis in my hands and find heavy, slippery metal needles difficult now. The wooden cubics are so easy to use-a real pleasure- and mean I can carry on knitting. Please keep... See more

Rated 5 out of 5 stars

Love the needles didn’t like the cords then I found the new purple ones it’s a total game changer love them .it’s a pity they are not offered in any of the needle sets as far as I can see but hayhowe... See more

Rated 5 out of 5 stars

Amazing service! I had a couple of ordering issues so I messaged on Facebook - the first time was on a Sunday evening so I didn't expect a reply until at least Monday, but I got an immediate response... See more

Company details

  1. Scrapbooking Store
  2. Craft Store
  3. Wool Store

Written by the company

We're an independent retailer of knitting needles and crochet hooks, plus the accessories to create your knitting or crochet project. We're KnitPro and Lantern Moon specialists. We use our products, so we can give you practical help and support when you need it.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

201 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(201)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly rated customer service and products

Fantastic customer service and products; ordered various interchangeable swivel cords only to discover the next day that I had cross threaded not only one end of my old cord but also one of my needles too. Very successfully emailed (baring in mind it was a bank holiday weekend and this was Saturday morning) to add other items to my to my order. Got a reply at 8 p.m. Saturday night and all my queries were successfully and pleasantly answered. My order was wrapped in tissue paper and protected in a cardboard box. Cannot recommend this company enough. Many thanks for all your help and good old fashioned customer service

May 24, 2024
Rated 5 out of 5 stars

Good price

Good price, though I’m sad the needles are being discontinued. Received quickly.

March 26, 2024
Rated 1 out of 5 stars

You delivered to the wrong address

You delivered to the wrong address. Luckily for me the householder was persistent and tracked me down.

March 11, 2024
Knitproneedles logo

Reply from Knitproneedles

I'm really sorry to hear about your experience. Can you let me know if the address was right on the parcel, and this was due to Royal Mail delivering to the wrong address?

Rated 5 out of 5 stars

Great customer service

Website is easy to use and a good range of quality products. I ordered the wrong item and the customer service was quick to reply and sorted my problem out without any fuss. Good discounts available. Will definitely shop again.

February 3, 2024
Rated 4 out of 5 stars

Great products, poor communications

One of the items on my order needed to be back-ordered. There were no updates about this, and when I contacted after a week, I had no reply - my order arrived next day. It was well packaged and I'm pleased with the products, but lack of comms was aggravating.

January 10, 2024
Rated 5 out of 5 stars

Fantastic

Fantastic. Simple and easy, answered my questions so quickly and the delivery was super fast too will come here more often for my knitting supplies from now on!

January 10, 2024
Rated 5 out of 5 stars

Excellent

Excellent and prompt communication even outside office hours. Friendly, efficient and a pleasure to do business with. Purchases arrived fast and well packed with no plastic. Good quality.

November 21, 2023

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