Sharpening knives by mail is a great opportunity since I live on a small island and getting them sharpened in town and carrying them around could be a successful endeavor or not. I have found since mo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really great service especially when you live on the country side
Company replied
Very easy and hassle free posting. Knives were well done. What I didn't appreciate is being sent an overdue bill 5 months after the first service, for a service I hadn’t had and hadn’t okayed. I’m not... See more
Company replied
I sent normal knives, in return I got totally refreshed ktichen tools. I dont own great knives but this service gave me a new perspective and future for them. Totally recommended.
Company replied
Company details
Written by the company
Sveriges ledande professionella sliperi och Årets E-handlare 2025! Nu i tredje generation med över 60 års samlad erfarenhet. Knivbrev grundades i Sverige och finns idag i 5 länder. Vi har även utsetts till Årets Företagare i Täby och tillhör företagen med några av Sveriges mest nöjda kunder enligt SKI (Svenskt Kvalitetsindex). Varje år väljer över 150 000 svenskar att skicka in sina knivar, saxar, kvarndelar och andra verktyg till oss. All slipning utförs av våra välutbildade slipare i Täby, med precision, erfarenhet och fokus på resultat. För dig som vill är du även varmt välkommen att lämna in och få slipat direkt på plats. Se varför så många väljer oss – besök vår hemsida för mer information och aktuell prislista: www.knivbrev.se Ge dina verktyg nytt liv – hos oss blir de som nya igen.
Alltid med 100% nöjd-kund-garanti!
Written by the company
- Vi slipar och returnerar dina knivar bättre än som nya!
- Alla knivar, oavsett märke och hur slitna de än är kan vi återställa till nyskick. Bättre och billigare än att köpa nytt och bra för miljön!
100% försäkrad transport med REK!
Försäkring med upp till 15 000 kronor per Knivbrev!
Skicka in ditt Knivbrev till oss med REK försäkring för 100% säker transport. Vi ersätter en förlust med upp till 15 000 kronor per Knivbrev med försäkringen. Försäkringen gör även ditt Knivbrev spårbart och såväl du som vi måste legitimera oss vid leverans och retur.
På 10 år har vi aldrig haft 1 enda förlust i REK -flödet på över 1 000 000 skicka Knivbrev. Kort och gott - tryggt & enkelt!
Contact info
Parmvägen 8, 187 53, Täby, Sweden
- info@knivbrev.se
- knivbrev.se
Professionellt sliperi sedan 1965
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Knivbrev.se
Härligt att höra Per-Olof! Tack för en kort men koncis recension!
Ha en fortsatt härlig helg och välkommen åter!
Knives lost during shipment, no response from customercare
I sent three knives in September. The knives lost during the return. I contacted PostNord, they told that they cant take the complaint from me as the shipper/booker is Knivbrev. Knivbrev should make the complaint. I sent the email communication to knivbrev on 7th Nov and asked for update, no response till today. It may be problem from PostNord. But as a customer, I expect a response.
Update: Now I have received the a response. Though the knives are lost. So updated my rating.
November 7, 2023
Unprompted review
Reply from Knivbrev.se
Hi Ujjwal,
All we cn see is that the shipment with ID (UJ138674058SE) has been delivered. We'll contact you once again via mail (please check spam for earlier communication).
Have a great week!
An awesome service, for some
Moderate but convenient service for knife sharpening; knives were extremely sharp but not the sharpest I've seen. Shipping was hassle-free. However, the payment system needs improvement. Prices aren't visible upon ordering, upfront transparency would improve the consumer experience. Receiving the bill 15 days after without sending in the knife feels untimely. The return policy adheres strictly to a 14-day legal requirement. Although phone support was helpful, canceling an order only for shipping expenses isn't an option either sharpening fees apply regardless.
November 22, 2023
Unprompted review
Reply from Knivbrev.se
Thank You for the review and your feedback!
Have a Grat weekend!
It is worth it!…
The service was fast and my knives are sharp as can be. Even the one with the chipped nose came back a tiny bit shorter, but shiny and new. Absolutely Excellent service!!!!
October 4, 2023
Reply from Knivbrev.se
Thank You for sharing you experience Alan!
Have a Great weekend and welcome back!
Reply from Knivbrev.se
That is Great to hear and thank You for sharing your experience!
Have a great late summer and we're looking forward to assist you again in the future!
Do not use them
Do not use them! I have send in 5 knives more than 2 month ago. Never got them back. After some mails they answered it is an issue with postnord and they will investigate, but nothing happened since. No more answers on my mails either! Really bad service and you risk to loose all your knives!
July 23, 2023
Unprompted review
Reply from Knivbrev.se
Hi Joern,
The risk of losing anything is next to nothing, but unfortunately a problem can arise with 1 of 35 000 sends. It's always very unfortunate and that's why we offer a 100% transport insurance reabracing the customers with brand new knives and with no age deduction at all!
I'll let someone at customer support look into this but I guess there aren't any news why they haven't contacted you yet.
I'll cross my fingers this will be solved in the very near future.
Have a Great summer!
Reply from Knivbrev.se
Glad to hear you are happy with the results Erin! You would save a lot by ordering a subscription instead of a single treatment as in your case. It's almost half the price.
Than You for the review and have a Great summer!
Aggressive marketing & misleading…
Aggressive marketing and misleading sales tactics.
Signed up to a 25% off promo… chose twice a year option.
Yet I received a PostNord notification my next letter is on its way only 4 months later and an invoice soon after due within 2 weeks….I haven’t even received the envelope nor had the knives sharpened but I need to pay anyhow?
Oh and the discount no longer applies.
How this company has 4.5 stars is a mystery… very doggy..
Oh… and the amount of metal they remove each sharpening is shocking….would never trust them with anything more expensive than global.. even then !!
Overall terrible. Spend your money on good sharpening stones instead.
Customer service is the only positive… quick response…
April 10, 2023
Reply from Knivbrev.se
Please verify your review, because we have no clue how you are and if you even been a customer to us based and what you write. Seems you have misunderstood our service completely or simply trolling!
Our ads with X% always only apply to the first envelope as written in the ads prior to the code you must use - to avoid confusion. We would of course not be able to offer you 25% for life. I don't get where you get this from!? To minimize ups and downs we also renew more customers earlier during low season and during high season we hardly renew any subscriptions at all. This is also explained in several places including the terms & conditions and the price list of our service. We need to do this to handle the great volumes we sharpen during seasonal holliday (like before Christmas) but you can alway choice your renewal date manually if needed. We can also move the invoice due date a few month if our customers wishes. And the envelope always shall arrive prior to the invoice and long before it's due date.
Ps. I figure you haven't read much due to the language barrier since our info only being in Swedish, sorry about that! Finally, we never remove more material than necessary. You can learn more of how it's done here: www.knivbrev.se/sa-mycket-slipas-bort.
Have a great week and please verify yourself
Sharpening knives by mail is a great…
Sharpening knives by mail is a great opportunity since I live on a small island and getting them sharpened in town and carrying them around could be a successful endeavor or not. I have found since moving to Sweden often what you you are hoping to find often is not simple. Thanks for your service of lengthening the life of knives and thus helping people take care of the things they own longer!
February 12, 2023
Reply from Knivbrev.se
Thank You Brianna and we are happy You found us!
Have a Great Sunday!
My knifes came back chipped
My knifes came back chipped, and completely full of glue and gunk. Not to mentioned unsharpened. Reached out to customer service who were the least helpful. Not even apologetic. Asked me to send the knives again which I did. So I was without knives for a month. They sent the knives back this time sharpened but still full of gunk. The knives stayed sharp for about a month and a half. However the 3500 sek Japanese knives I sent was treated like any old ica crap knife and they destroy the hand made edge. Not using this service again. And don’t recommend it for your high end knives
April 5, 2022
Reply from Knivbrev.se
Sorry to hear Andhy! We're aware of the glue the tape can leave on the blades and we're changing tape to solve this problem. When you reached out to us in april 2022 we immediately sent You a new envelope in order to fix your knives so we don't get why you call this "unhelpful". You also asked us to sharpen you knives differently which we normally don't do but still agreed to in your case. Sorry you also didn't appreciate this.
A newly sharpened edge is very sensitive and if you could make it last for 1,5 months it's great! Normally you must start sharping the edge after 1-2 weeks! When you sharpen your knives you round them off. With time you get a more robust edge (but less sharp) and at this point you normally only have to sharpen it ever 1 to 2 month but when newly sharpened it's an entirely different story and the edge is extremely fine and therefore extremely sensitive. Unfortunately a few people think it's the other way around and think a newly sharpened knife will last "4 ever" but that is not true.
There are no knives with a hand made edge so don't understand what you mean. We sharpen on profesional belts and by hand. We don't provide a whetstone service but focus on normal blades. We used to have a whetstone service but then we had to charge 750 SEK per blade because it takes much longer time. The demand for this service was not high enough and most people can't even tell the difference between these two methods.
Merry Christmas!
Bra service!
December 19, 2022
Reply from Knivbrev.se
Det glädjer oss att höra Birgitta!
Ha en fantastisk Jul och välkommen åter!
Excellent service!
Excellent service!
My knives are now cutting like new ones!
They were very fast doing the service.
It’s totally worth it!
December 1, 2022
Reply from Knivbrev.se
Det glädjer oss att höra Renato och stort tack för att du tog dig tiden att skriva en recension. Det uppskattar vi verkligen! Vill även passa på att tacka för det höga betyget!
Ha en fantastisk Jul och välkommen åter!
Bra slipat men dyr.
December 14, 2022
Reply from Knivbrev.se
Hej Sven, att få sina knivar handslipade en till två gånger per år för en dryg hundralapp plus frakten som vi har noll procents marginal på kan man ju sätta i proportion till allt annat man lägger pengarna på. Som jämförelse tar nu COOP 29 kr per avokado (igår :-)) och cirka 40 kr för en liten plastlåda med cocktailtomater. Dvs. att slipa en kniv som man använder dagligen kostar knappt lika mycket som råvarorna till en vanlig sallad (eller vad några liter mjölk numera kostar).
I vårt fall så hade vi inte ens 3% vinstmarginal 2021 (se allabolag.se) och det var före den galna inflationen, helgalna el- och drivmedelspriser m.m. Vi har knappt höjt våra priser alls sedan 2017 men fortsätter det såhär så måste vi tyvärr göra det. Vi har då även full förståelse för att alla inte kommer ha råd med vår tjänst men det går ju inte att slipa knivar och förlora pengar på varje kniv som slipas. Då hade det ju varit bättre att inte slipa några alls.
Ha en fantastisk Jul och vi håller tummarna för att vi får fortsätta stå till tjänst trots världsläget.
Mine knive er som nye og holder stadig…
Mine knive er som nye og holder stadig skarpt!!! Fantastisk!
December 14, 2022
Reply from Knivbrev.se
Hej Kongtai.
Stort tack för din recension.
Vad roligt att höra att du är nöjd med vår tjänst.
Ha en fortsatt bra dag och god jul.
Nothing but satisfaction
September 16, 2022
Reply from Knivbrev.se
Thank You for sharing Marie!
Have a Great week and welcome back!
Bill for service never used
Absolutely terrible company, I have been billed without using the service, their excuse is that probably my knives are in the mail as they have many clients. But again I HAVE NOT USE THE SERVICE.
Avoid this horrible scam!
October 18, 2020
Untrustworthy, shameless thieves
At best, this company are useless – at worst, they're thieves. I sent three knives to them in February but Knivbrev claim they never received them. I realise that these things happen and it may well have been PostNord that lost them, so I'm not expecting them to refund the cost of the knives. However, I do have a right to a refund of my sharpening fee. I've emailed and emailed and messaged them on Instagram and they simply refuse to talk to me. They blocked me on Instagram like children and then just stopped replying to my emails. It's extremely frustrating. In the end, I reported them to Konsumentverket since I believe this constitutes a breach of contract.
I'm a reasonable person asking for a reasonable refund and instead they have chosen to steal my money. I realise now why 85% of their reviews on Trustpilot are 1 star. I wish I'd checked here before using them. Don't make the same mistake!
June 4, 2020
Avoid at all cost! Terrible experience, shady company!
Knivbrev online adds kept popping up so I decided to give it a go with my Wüsthof knives. Huge mistake! They damaged the knives and shortened their lives by years as they grinded them too much. They also deformed my santoku knife. I took the 2x a year subscription and sent 4 of my knives. First time I gave it a benefit of the doubt, but second time they returned in even worse shape. Yeah, they were sharp, for maybe two weeks or so. The dullness that came after that wasn’t comparable to a year of using them after purchase. Also I could find slight chips and damage on the knives from (I guess) machine holding it to sharpen. Avoid it at all cost if you have quality knives.
UPDATE (Dec 2020):
Since I wrote this review, Knivbrev has changed their response 5 times. First three times they've pretty much called me stupid and a liar. Then they changed it into their default answer where they tell people to go to their Facebook page (where they blocked reviews and are deleting any negative comments), and then into the one where they call negative reviews fake and demand documentation to be submitted to Trustpilot. Their tactic to hide their terrible reputation and continue scamming people by throwing money at Facebook and Instagram ads is disgusting.
UPDATE #2 (Feb 2021):
Knivbrev marked my review "Knivbrev.se thinks you reviewed the wrong domain". I have indeed reviewed Knivbrev.se which is why my review is Verified by Trustpilot as I had to provide all documentation.
Few days after Knivbrev changed their response. Again.
May 3, 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.