Koala Claims Reviews 

59
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Awesome people to deal with that kept you in the loop at all times.I would recommend Koala Claims to anyone fighting the Banks

Company replied

Rated 4 out of 5 stars

Proper prompt follow up and easy to deal with, highly recommended.

Company replied

Rated 5 out of 5 stars

We are so grateful to the team at Koala claims. We were able to receive a refund on a policy that the bank did not disclose (When we attempted to claim directly). Ross in-particular provided education... See more

Company replied

Rated 5 out of 5 stars

A friend told me about Koala Claims & I’m so glad I looked further into it. Getting loans when you are a lot younger (20years ago) you don’t really read the fine print you just trust the process. With... See more

Company replied

Company details

  1. Consultant

Written by the company

Koala Claims is a Claims Management Company helping Australians get back what’s rightfully theirs. If you were mis-sold Junk Insurance with your Credit Card, Loan, Mortgage or Car Loan we can help you claim back what you paid.


Contact info

4.8

Excellent

TrustScore 5 out of 5

59 reviews

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4.8

All reviews

(59)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Ross was excellent in dealing with my…

Ross was excellent in dealing with my situation and very understanding..... I appreciate everything Ross achieved for me .

May 25, 2023
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Reply from Koala Claims

Thank you very much for your 5-star review! I am glad we could get you a refund on your Junk insurance policies.

Rated 5 out of 5 stars

A friend told me about Koala Claims &…

A friend told me about Koala Claims & I’m so glad I looked further into it. Getting loans when you are a lot younger (20years ago) you don’t really read the fine print you just trust the process. Without Koala Claims assistance I would never have known about junk insurance & been able to have received the funds back in my pocket. They go above & beyond to help you get back what’s rightfully yours. So ThankYou!!

May 22, 2023
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Reply from Koala Claims

Thank you very much for your 5-star review! We do everything we can to get the best outcome for our clients, I am glad that shows!

Rated 5 out of 5 stars

The Koala Claims team did a great job…

The Koala Claims team did a great job securing a refund for me from the Bank thanks Ross for a job well done a huge refund I could only dream of!!!

May 21, 2023
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Reply from Koala Claims

Thank you very much; it was a great result. Hopefully, there is more to come!

Rated 5 out of 5 stars

I was kept updated,and told approx our…

I was kept updated,and told approx how long it would take.. quite straight forward process, for me to understand and reply to, great outcome and well worth looking into. Thankyou!

May 10, 2023
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Reply from Koala Claims

Thank you very much for your 5-star review! I am glad you were happy with the outcome.

Rated 5 out of 5 stars

My experience was fantastic

My experience was fantastic. Ross was very helpful and was great with communicating with me. He kept in touch once a week (as promised) with a call and always followed that with an email. Most times I missed his call so emails were good, this way I knew if I needed to call him or not. I actually felt important and like he was working with me and had my best interest at heart.

April 4, 2023
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Reply from Koala Claims

Thank you very much for your kind review! We do genuinely have our customer’s best interests at heart, and I am glad that comes through.

Rated 5 out of 5 stars

Great to deal with

Great to deal with,
Great communication,
Very easy process.

April 6, 2023
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Reply from Koala Claims

Thank you very much for your 5 star review!

Rated 5 out of 5 stars

Ross was relentless and even when he…

Ross was relentless and even when he thought all was lost he found us some junk money owed to us, over $4K! Gotta be happy with that outcome. Their fees were more than adequate for the service they provided. Thank you, Ross.

March 25, 2023
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Reply from Koala Claims

Thank you very much for your review. It was a tough one, but glad we kept pushing to secure you a refund!

Rated 5 out of 5 stars

Easy to work with

Ross was very open and honest with ability to investigate on my behalf. Communication was frequent and informative keeping me up to date with progress

March 24, 2023
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Reply from Koala Claims

Thank you very much for your 5-star review, I am glad you were happy with our service.

Rated 5 out of 5 stars

Insurance refunds

Kept us up to date with what was happening at all times Got us some nice refunds Ross was exellent to communicate with

March 14, 2023
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Reply from Koala Claims

Thank you very much for your 5 star review!

Rated 5 out of 5 stars

Highly recommend Koala Claims!

Ross was fantastic to deal with - he was warm friendly and professional and gave us feedback regularly.
We were very happy with the refund we received.
I would highly recommend Koala Claims.

January 11, 2023
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Reply from Koala Claims

Thank you very much for the 5 star review! Glad we could secure you a refund.

Rated 5 out of 5 stars

Thank you to Ross and his team for…

Thank you to Ross and his team for making this seamless. Have to admit to being a bit sceptical at first but once Ross explained the process we were quite hopeful we might get some funds back, which we did. Because of Ross and his team’s tenacity he was able to achieve the best possible outcome for us, he didn’t give up. Would definitely recommend Koala Claims. Give it a go you just never know…

September 14, 2022
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Reply from Koala Claims

We find a lot of people are sceptical at first. I am glad you gave us a chance to prove we are a genuine company trying to do good for our customers. Thanks for the review!

Rated 5 out of 5 stars

we were guided through the process very…

we were guided through the process very professionally, with an excellent outcome. would recommend Koala claims to anyone. Best of luck in the future Ross.

January 10, 2023
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Reply from Koala Claims

Thank you for your review; I am glad you are happy with the service.

Rated 5 out of 5 stars

Great honest assistance

Ross was straight up the whole way through, polite, friendly and very well versed in the processes. I left every phone call with a good understanding of where we were at with my case.

January 10, 2023
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Reply from Koala Claims

Thank you very much for your 5 star review! Glad you were happy with our service.

Rated 5 out of 5 stars

Very professional and friendly service

Very professional and friendly service! Ross takes his time to ensure the customer is updated regularly and understands what's happening. 5 stars! Thanks Ross! 👍👍👍👍👍

December 17, 2022
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Reply from Koala Claims

Thank you very much for your 5 star review! Glad you were happy with our service.

Rated 5 out of 5 stars

No. Didn’t expect a refund at all .Due to…

Didn’t expect a refund at all .Due to there hard work and speaking to the truth I did receive a lump sum at a great time of the year .Thank u heeps. to Ross at koala claims

December 15, 2022
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Reply from Koala Claims

Thank you very much for your 5-star review. It's always nice to receive an unexpected refund, especially at Christmas. Glad we could help!

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