Koala klubs Multi Activity Camps Reviews 

My boy is having soooo much fun!! The amount of sports he does is mind blowing. Football. Swimming, dodgeball, Rounders, baseball, archery, relay race, swimming, agility, track, shot out etc.. he is absolutely loving it and the staff is amazing especially Luis who treats him like a young man and not a child. Thank you all!

My child attended this club several times and loved it . She was well cared for and the staff were very friendly and approachable

My daughter attends here and has done since easter, and my son came for the first time this week. They absolutely love outdoor activities and my daughter loves to do craft projects. Its a win here plenty of activities for outdoorsy children who love to be outside and inside activities as well. Staff are great and welcoming to all the children! Highly recommend 😊

My son has been going for two year he gets so excited it go and do all the fun activities and be with his friends he loves it and it’s such a big help so I can work through the holidays

My daughter absolutely loved it! I love that they have a wide range of activities for the kids! My daughter made some new friends too & all the staff are very kind and respectful I have no complaints at all!

The kids attended for 2 days and complained that they were bored. They usually really enjoy this HAF camp and attend every holiday available, but this time around they have asked if they can not attend which is disappointing.

Kids loved it being outdoors burning energy and playing on the grounds den buildings the girls loved it friendly and helpful staff also

My 3 children go to koala club every holiday… They absolutely love it… always come home telling stories of what they have done each time they attend… They are ages 5,7 and 10

Online it said children would be doing Easter egg hunts, crafts, baking, outdoor activities etc none of the sort was done, literally for the 3 sessions my daughter attended (as she did not want to attend the rest) all she did was colour in all day, being a very active 12 year old, this was so under stimulating for her, on the last day she got so overwhelmed by it they had to phone me to come pick her up and I never took her back, I thought maybe it would get better but it just didn’t, the staff were very friendly apart from one incident where another child stole my daughters snacks and left my daughter with nothing for the rest of the day and didn’t do anything about it, but that aside she really seemed to like them, I won’t be taking my child here again and I definitely wouldn’t recommend any else to bring there’s here either

We were fortunate to hear about this club but not previous years , and my boys have enjoyed it so much they kept asking when they were going! They loved how they were able to take part in swimming the most but enjoyed the sports and loved bringing home there made crafts and art each session! Its is a brilliant club for those who worry about child care when still needing to go to work or just needing a break , cant thank the staff enough they have made the holidays well worth and fun for the kids!

My foster Daughter 9yrs has been to kola club for nearly 1 1/2 yrs and she has loved every session she has been to.
Lots of different activities on offer indoor and outdoor.
Would defo recommend to others

I enrolled both of my children in the Koala Holiday Club, and they had a fantastic time. They especially loved the swimming sessions, outdoor activities, indoor games, and soft play. There was always something fun and engaging for them to do. The club offers excellent value for money, and I would definitely recommend it to other parents.

My Grandson attends there every holiday absolutely loves it, I think it's great that they can go swimming every day and do lots of activities, easy to drop off and pick up and the staff are great . Looking forward to the Easter holidays .

Amazing value plus the children get to swim, my foster daughter loves going, likes the staff and aways has a fab time.
I wouldn’t send her anywhere else.

My daughter had a lovely time & the staff were pleasant

I Worked for them over Christmas everything was fine until pay day.

It's been nearly 2 weeks since I was supposed to be paid they haven't paid me despite emailing them asking about My pay I have since been ignored and I know this because I've got people to email them and they have replied to them but ignored me but I am taking further action to now ensure I get my money which is disgusting really.

As a young person and someone who is already low on money feel like I've been scammed it took me ages to travel to the venue and cost me loads of money everyday and it's disgusting really that they won't pay me after being promised in the contract.
Stay far away don't work for them loads of reviews saying they haven't been paid either disgusting that they're allowed to get away with this as long as they have.

Loved working with the children it was great and we had a great time.

However the work environment there is literally no time to take a break ever. The facilities too small not suitable for children tbh. Management is awful
The Pay is never ontime or they dont pay properly
Just don't work for them they're awful.

These people refused to give refund for October 2025 holidays. They said I should send email which has been ignored. Followed up and they still ignored. The neil mail address doesn't respond. Don't ever expect customer service from them. They don't respond. I'd you don't have need customer service help, then it may be good. I probably will take this in with my bank.

Update: so I emailed the email address they shared here, and no response at all. They say I cancelled, yet I did not... They refused to offer my daughter the service! This is a holiday club, what peak period are they talking about now that there's no holiday?
I suppose I will take it with my bank and complain there. So frustrating that there's completely no customer support. Had to take me writing this review to get their attention. If you know you will need customer support in any way, don't book them. All they do is take the cash and no care at all after. Or pray after you book, you would not need them.

I would not recommend Koala Club Towcester. Several of the sessions over summer camp I booked were cancelled, and despite repeated attempts, I never received a refund. I have sent multiple emails and tried calling numerous times, but all have been ignored. Very poor service and a complete lack of communication.

If I could give 0 star I really would.

I paid for my son to attend this club and wish I didnt bother. Upon arrival for his first day, it was immediately apparent that none of the staff were aware of my sons additional needs or the support he would require — despite this being clearly communicated when I registered him. I personally reiterated this information to staff upon drop-off. However, despite this, no assistance was given when he needed it before or after his swimming session. It was only by chance that his aunt, who was present at the time, stepped in to help him. This incident also raised a safeguarding concern, as staff were unaware of her relationship to him or who she was in general meaning an unknown adult was effectively allowed to assist my child without verification or permission.

Despite our concerns, we decided to give the club another opportunity in the hope that the situation would improve. Once again, I reminded staff of my son's specific needs and emphasized that he should not be pressured into activities he was uncomfortable with.

Unfortunately, further issues arose. On the second day, an employee escorting children to the soft play area failed to ensure the group stayed together. Rather than waiting at the bottom of the stairs for the children to catch up, the staff member walked ahead, which is deeply concerning given the proximity of the exit. This posed a serious safety risk, as a child could easily have left the premises unnoticed. I reported this incident to the woman managing registration, who assured me it would be addressed.

Finally, I was informed that my sons water bottle had remained empty from lunchtime until I collected him at 4 p.m. Despite him asking multiple times for water, he was repeatedly told to wait, and his bottle was never refilled. The lack of basic care was unacceptable.
I removed my child from the camp after two days, contacted the man Neil who was running the Erith and Sidcup club we agreed on a refund baring the 2 days my son attended however since then I have NOT received a refund and am now continuing to be ignored by Neil