While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent user experience, highlighting its ease of use and intuitive interface for managing crypto transactions and generating tax reports. Many find the product to be highly effective in simplifying complex crypto tax calculations, with particular appreciation for its ability to integrate data from various platforms and provide clear overviews. The customer service is also frequently commended for being outstanding, responsive, and helpful. However, some people were dissatisfied with specific aspects, such as difficulties with importing certain files or the app not functioning as expected. A few users also mentioned challenges in navigating the interface after a period of inactivity or issues with the customer support accessibility and the usefulness of the chatbot.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Product

Clients share positive opinions on product, with many reviewers calling it a "game changer" for crypto taxes.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Service

People report positive experiences with service. Many customers praise the fantastic support team, describing... See more

Application

Consumers find the app to be highly beneficial, especially for crypto tax reporting. Many praise its ability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied

Rated 5 out of 5 stars

I started investing in Crypto since 10years ago but the last 5 years were sleepless nights for me after crypro taxation comes into the picture. Never comes into Crypto investors' mind that we need to... See more

Company replied

Rated 5 out of 5 stars

The support team at Koinly is outstanding and very responsive to issues that I have encountered during my tenure as a client. Konstantin assisted me on a recent issue with a manual import that I had c... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Bookkeeping Service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have found Koinly to be very reliable…

I have found Koinly to be very reliable and easy to use.

July 14, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi SMLP,

Thanks for the lovely feedback! 😊 Reliable and easy is exactly what we aim for, glad we’re hitting the mark!

Rated 5 out of 5 stars

Very easy

Very easy, no complications. Will use again in the future!

July 14, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Alexander,

Thanks for the kind words! 🙌 We’re so glad the process was smooth and straightforward. 😄

Rated 5 out of 5 stars

Easy to follow instructions

Easy to follow instructions, once you are in the system it gets easier from here.

June 29, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Anke,

Thanks for the great feedback! 😊 We’re glad you found the process easy to follow. Once you’re set up, it really does get smoother from there!

Rated 5 out of 5 stars

A great easy way to get crypto taxes…

A great easy way to get crypto taxes done. Customer support was very responsive to questions

July 14, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Kesh,

Thanks a lot! Awesome to hear that Koinly made things easy and that our support team was there when you needed them 💪🙂

Rated 5 out of 5 stars

Koinly makes everything very easy

Koinly makes the reporting to the tax office very easy and straight forward. Choose your plan type, add your files from your exchange, and you get an automated report, every clear and easy to understand.

July 14, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Warren,

Thanks so much for the great feedback! We’re really glad you found the process clear and straightforward, exactly what we aim for 😊 Let us know if you ever need a hand!

Rated 2 out of 5 stars

Not easy to navigate

Not easy to navigate, re entering the interface after almost a year was a challenge to say the least.
It continued to hang or time out often.
Once you finally get in, you can navigate it easy enough.

Used to be easy to work with.

June 25, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Vince,

Thanks for the honest review. We’re sorry to hear the recent experience felt clunky, especially after a long break. We’re actively working on speed and stability, and we’d love to make things smoother next time you return. 🙏

Rated 4 out of 5 stars

Great tool for tax report

Great tool - fees can be excessive for over 10,000 transactions, in my case over small crypto earnings which outweigh paying the fees.

July 2, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Jit,

Thanks for the feedback! We’re glad you found the tool helpful for your tax report 🙌 We hear you on the pricing, especially for high-volume, low-value trading, and it’s something we’re continuing to evaluate.

Rated 5 out of 5 stars

5 Stars

Koinly made the process of completing my crypto tax return surprisingly easy. Integration was straightforward, with support for a wide range of wallets and exchanges. It saved me a lot of time and stress, especially when it came to tracking gains and generating the right reports. Support was positive throughout, and I felt confident everything was accurate. I’d highly recommend Koinly to anyone looking to simplify their crypto tax obligations.

July 14, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Graeme,

Amazing to hear, thank you! We’re so glad Koinly helped take the stress out of tax time and made everything feel straightforward. Really appreciate the recommendation and kind words about our support too 🙏

Rated 4 out of 5 stars

Back with peace of mind

I am still only new to the crypto scene, after putting a foot in a few years back I was always contradicting and contemplating on what to make a move into. Knowing that crypto works with so many networks, how could you possibly track every cent between transactions, rewards earned and more, it was overwhelming. I've stepped back in recently with peace of mind knowing that Koinly offers such a great service to take on the hard work. Appreciate you guys. Ps. I am just lazy.

July 11, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Josh,

Welcome back, with peace of mind and all! We’re so glad Koinly’s taken some of the overwhelm off your plate (lazy or not 😄). Thanks for the kind words and for trusting us to do the heavy lifting!

Rated 5 out of 5 stars

Great service over multiple years…

Great service over multiple years provided with tailored solutions when needed

July 11, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Quinton,

Thanks for the continued support! We’re so glad we’ve been able to help over the years, and that the tailored solutions have made a difference 🙌

Rated 5 out of 5 stars

Best team to do the Aussie ATO's crypto tax return component.

If you're an Aussie - whether you're a newbie, dabbling in crypto or even a whale - the ATO still needs to know what you've bought/sold at tax time!

KOINLY comes highly recommend by anyone in the crypto-know to complete your annual ATO required (very easily completed) crypto section of your tax return - linking all your accounts and giving you the exact balance sheet the ATO requires in a few clicks, which you need to just submit to your accountant.

Their online support is speedy and friendly too. Play it safe and always use KOINLY! Sigh up for their newsletter and take advantage of the EOFY discounts, too! Go #KOINLY!

July 11, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi CB,

Absolutely love this, thank you! 🇦🇺🙌 We’re stoked to hear Koinly made your ATO tax return a breeze, and we really appreciate the shout-out for our support team and EOFY deals. Go #KOINLY 💙

Rated 4 out of 5 stars

Transaction Tax Support

The application does a lot of work to support recording and analyzing of the many transactions that I have done. The automated tax documents will also be very helpful at tax time.

July 9, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Chris,

Thanks so much for the great feedback! We’re really glad the transaction tracking and tax reports are making things easier for you. Let us know if you need anything else along the way! 😊

Rated 5 out of 5 stars

I managed to get all my messy transactions clear using Koinly

I chose Koinly for its ux and committed significant time to uploading all my transactions. I was glad of my choice. After some learning, I found ways to handle (almost) all the odd cases. The chatbot was a huge help with that.

July 1, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Dan,

Thanks so much for the 5⭐! We’re really glad to hear the upload process and chatbot support helped smooth things out, and that Koinly turned out to be the right choice 🙌

Rated 5 out of 5 stars

Great service

Great service, super easy to use for Capital Gains calculation.

June 26, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Peter,

Thanks for the great review! 🙌 We’re so glad you found it easy to work out your capital gains with Koinly. 😊

Rated 5 out of 5 stars

Great solutions

Perfect - exactly what I need. Very helpful. User friendly👍

May 22, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Sigve,

Thanks for the great feedback! Glad we could deliver exactly what you needed 💪

Rated 4 out of 5 stars

I had issues logging into the account

I had issues logging into the account. When I was in contact with their customer service team, Carl was extremely helpful. He even took the matter to their development team to further investigate why and they were able to resolve the problem and rectify. I want to commend Carl and dev team for their devotion to assist Koinly customers.

July 2, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Abdel,

Thanks so much for the kind words! 💙 We’re really glad Carl and the dev team could get things sorted for you, and we’ll make sure they see your shoutout. Always here if you need anything else!

Rated 5 out of 5 stars

Great customer support

Great customer support. Sorted my problem out almost immediately. Site is great, easy to navigate and the upload/import process is a piece of cake.

July 7, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Grant,

Thanks so much for the lovely review! 🙌 We’re really glad to hear the import process was a breeze and that our support team could help so quickly. Shout if you need anything else!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look