While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent user experience, highlighting its ease of use and intuitive interface for managing crypto transactions and generating tax reports. Many find the product to be highly effective in simplifying complex crypto tax calculations, with particular appreciation for its ability to integrate data from various platforms and provide clear overviews. The customer service is also frequently commended for being outstanding, responsive, and helpful. However, some people were dissatisfied with specific aspects, such as difficulties with importing certain files or the app not functioning as expected. A few users also mentioned challenges in navigating the interface after a period of inactivity or issues with the customer support accessibility and the usefulness of the chatbot.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Product

Clients share positive opinions on product, with many reviewers calling it a "game changer" for crypto taxes.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Service

People report positive experiences with service. Many customers praise the fantastic support team, describing... See more

Application

Consumers find the app to be highly beneficial, especially for crypto tax reporting. Many praise its ability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied

Rated 5 out of 5 stars

I started investing in Crypto since 10years ago but the last 5 years were sleepless nights for me after crypro taxation comes into the picture. Never comes into Crypto investors' mind that we need to... See more

Company replied

Rated 5 out of 5 stars

The support team at Koinly is outstanding and very responsive to issues that I have encountered during my tenure as a client. Konstantin assisted me on a recent issue with a manual import that I had c... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Bookkeeping Service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product!

Great product, used for my tax return. All data supplied and easy to read.
A1 product will use again next year.

July 2, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Matthew,

Thanks for the great feedback! 🙌 Glad everything was smooth for your return. We’ll be here next year when you need us again! 😊

Rated 5 out of 5 stars

Working with crypto can be confusing, but Koinly comes to your rescue.

Working with crypto can be confusing and overwhelming when trying to keep track of all the transactions, commissions and fees, etc. you make.
Koinly streamlines all my crypto activity and produces a great summary to give to my accountant at tax time. I have successfully used Koinly for at least 3 tax returns now without any problems and can claim Koinly's fee as a tax deduction.
The team responds to queries quickly and provides great customer service!
I highly recommend Koinly.,

June 30, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey HD,

Thanks so much! 🙏 We’re thrilled to hear Koinly’s helped make your tax seasons smoother, and that you’ve been with us for multiple years! Great to know the support team’s been helpful too. Appreciate the recommendation! 💼✨

Rated 5 out of 5 stars

Great platform!

Great platform! Easy to use and no issues.

July 14, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi James,

Thanks a lot! 🙌 Glad everything’s been smooth sailing, that’s exactly what we aim for.

Rated 5 out of 5 stars

Quick and easy

Quick and accurate report, easy to access too.

July 21, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Hao,

Thanks for the great feedback! ⚡️ We’re all about speed and simplicity, so it’s awesome to hear the report hit the mark for you.

Rated 5 out of 5 stars

This is the first time buying crypto so…

This is the first time buying crypto so I didn't know what to expect but when I tried Koinly I found it very easy to get around the site understand everything - It keeps the records of all my transactions also showing my total profits and info for tax - Its not expensive and I don't see why I wont keep using them - it just makes keeping track of everything easy - especially for my taxes

June 16, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Peter,

Thanks for sharing your experience! 😊 We know crypto can feel overwhelming at first, so we’re really glad Koinly made things easier for you, especially when it comes to tax time. 🚀

Rated 5 out of 5 stars

Easy to use

Easy to use. Short YouTube vids walk you step by step to setting it all up.
To the minute balances for all exchanges & statements available when needed.
Makes the whole process much easier than trying to track every transaction from the past month/year manually.

July 18, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Steven,

Appreciate the kind words! 🚀 Glad the step-by-step videos are hitting the mark. Tracking everything manually is a pain, happy we could take that hassle off your plate!

Rated 5 out of 5 stars

Very easy to follow

Very easy to follow. The instructions were easy to follow or you can watch the YouTube video if you need

July 18, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Louie,

Thanks for the lovely feedback! 😊 Glad the instructions (and video!) made things easy, that’s exactly what we aim for. Let us know if you ever need a hand! 🙌

Rated 5 out of 5 stars

I love how simple and straight forward…

I love how simple and straight forward it is to complete the tax calculations. I love the new additions like the asset maturity page helps me understand how to make the most of my assets.

July 16, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi George,

Thanks so much! 😊 We’re glad the simplicity and new Dashboard features are hitting the mark. Here’s to making the most of your assets and your time! 🚀

Rated 5 out of 5 stars

Crypto tax reporting made easy

Crypto tax reporting made easy. It’s my go to and highly recommend it.

July 16, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Ian,

Love hearing that! Thanks for making us your go-to for crypto tax reporting 🙌💻

Rated 4 out of 5 stars

I have been using Koinly for 3 years…

I have been using Koinly for 3 years and I will continue to do so. Why 4 stars? I must admit that I have had some trouble getting my Krakens Ethereum correct because of staking, but at the end of the day, I've managed to fix some of missing the entries and finished my accounting. I am not accountant myself so it's not an impossible job for an average Joe :) I hope they'll make this better in future and reporting taxes will really be just click of a button for me too.

July 15, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Hannes,

Thanks for being with us for 3 years! 🙌 Really appreciate the honest feedback. Staking can be a bit messy due to how it’s recorded on-chain, but we’re glad you managed to get it sorted in the end. We’re always working to make things easier!

Rated 5 out of 5 stars

Easy to use

Easy to use , great platform. Saves me hours

July 15, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Brad,

Music to our ears! 🎵 Delighted to hear Koinly’s saving you time and making things easy. Thanks for the love!

Rated 5 out of 5 stars

In a complicated crypto world

In a complicated crypto world, Koinly makes is all simple.
Very easy to link all my wallets and tax reports are great although my requirements are quite simple

July 15, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Chris,

Thanks for the great review! 😊 Even in the complex world of crypto, we’re glad Koinly keeps things simple and smooth for you.

Rated 5 out of 5 stars

Seamless Tax Reporting

Seamless tax reporting from start to finish. Koinly gives step-by-step instructions on how to access required information from exchanges and wallets for tax purposes. Highly recommend this service!

July 15, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Donny,

Thanks a ton! 🙌 We’re so happy the step-by-step guidance made tax time seamless for you. Appreciate the recommendation!

Rated 5 out of 5 stars

Running the tax report is simple and…

Running the tax report is simple and ensures my accountant is working with the correct values. I couldnt imagine even thinking about doing the calculations myself!

The report is easy to read and is perfect for my tax return.

Well done and thanks.

July 4, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Paully,

Love this! 😄 We’re really glad the reports make life easier for both you and your accountant. No manual number crunching needed, just smooth sailing. Thanks so much!

Rated 5 out of 5 stars

Koinly software is easy to use - five years running!

Koinly software is easy to use, helpful and flexible. The beta tool for planning cap gains is also a great idea and helpful when planning throughout the year. Have been using Koinly for over 5 years!

June 30, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Stephen,

Five years is amazing! 🙌 We’re so glad Koinly continues to be helpful and easy to use, and it’s great to hear you’re finding the new Dashboard tools useful too. Thanks for sticking with us!

Rated 5 out of 5 stars

Seamless experience.Have made a lot of transactions over…

Have made a lot of transactions over the years but Koinly was able to track them all and the videos made it easy to use.

July 7, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Graham,

Awesome to hear! 🎉 Tracking lots of transactions can be a pain, so we’re thrilled Koinly (and the videos!) made it a seamless experience for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look