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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent user experience, highlighting its ease of use and intuitive interface for managing crypto transactions and generating tax reports. Many find the product to be highly effective in simplifying complex crypto tax calculations, with particular appreciation for its ability to integrate data from various platforms and provide clear overviews. The customer service is also frequently commended for being outstanding, responsive, and helpful. However, some people were dissatisfied with specific aspects, such as difficulties with importing certain files or the app not functioning as expected. A few users also mentioned challenges in navigating the interface after a period of inactivity or issues with the customer support accessibility and the usefulness of the chatbot.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Product

Clients share positive opinions on product, with many reviewers calling it a "game changer" for crypto taxes.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Service

People report positive experiences with service. Many customers praise the fantastic support team, describing... See more

Application

Consumers find the app to be highly beneficial, especially for crypto tax reporting. Many praise its ability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied

Rated 5 out of 5 stars

I started investing in Crypto since 10years ago but the last 5 years were sleepless nights for me after crypro taxation comes into the picture. Never comes into Crypto investors' mind that we need to... See more

Company replied

Rated 5 out of 5 stars

The support team at Koinly is outstanding and very responsive to issues that I have encountered during my tenure as a client. Konstantin assisted me on a recent issue with a manual import that I had c... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Bookkeeping Service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Great Reporting

Great reporting experience in getting my tax report done.

But not facility to clear or mark those worthless meme coins received which no price can be found nor I can be used sold remove due to time consuming like Korean coins airdropped. With realistically and fairly not to be counted in, is reasonable. But still count as transaction in the package and could be a sticking point. To which we'll never have the use of those coins for (ie. HKT, IUT, EUT, IDT, MNT..). Annoying.

January 11, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi there,

Thanks for sharing your thoughts! 🙏 Glad to hear the reporting worked well for you. For those airdropped coins you can’t use or value, you can mark them as spam in Koinly, this will remove them from your transactions and reports so they’re not counted.

Rated 5 out of 5 stars

Very clever and reliable software

Very clever software, they don't tend to break it which is crucial, uptime is excellent. It does the basics right and gives you transparent accounting with plenty of control, so you can do things the way you want to. When I did find an actual accounting bug a few years ago, they were quickly on it, discussed with me and got it fixed promptly.

August 9, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi John

Thanks for the kind words! 🙌 We’re glad to hear Koinly’s been reliable for you, and we really appreciate you noting our quick turnaround on fixes. Keeping things running smoothly is always our priority! 🚀

Rated 5 out of 5 stars

Best support for BNB Defi + German taxes

It was the only tool I could find, that would properly and easily integrate with (I think) BNB defi tokens, defi mining and staking. It was able to create properly the required transaction pairs.
nowadays, I don't use BNB defi anymore, but Koinly remains my one stop before doing my german taxes, and each year it gets easier and less tedious by adding one click sync integrations.

July 31, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Ramiro,

Thanks a lot for the review! 🙌 Great to hear Koinly made BNB DeFi and German taxes easier to handle. Even better that it’s become more seamless for you year after year, we love to hear that! 💪📈

Rated 3 out of 5 stars

I would easily give this a 5 stars if…

I would easily give this a 5 stars if the app worked. I was very impressed how I can link all my wallets and accounts then it’s able to recognize which transactions are just transfers and which are buy/sells. It also it’s very explicit on which lots are long and short term. I’ve used other apps where if I transfer between wallets it will treat it as a sell and readjust my cost basis. Keep up the good work!

August 4, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Adrian,

Thanks so much for the great feedback! We’re really glad to hear you were impressed with how Koinly handles transfers and cost basis 🎯 I’ve reached out via Trustpilot to get a bit more detail on the issue you had with the app, keen to help however we can! 💬

Rated 5 out of 5 stars

It's as easy as 1,2,3 load your…

It's as easy as 1,2,3 load your transaction reports sit back and let it do the work for you, it only takes a minute.

July 31, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Oscar,

That’s the kind of 1-2-3 we love to hear! 😄 Thanks for making tax time sound effortless, appreciate you being with us!

Rated 5 out of 5 stars

end of year tax magic

It made the process if integrating my crypto purchases so much easier for my end of year taxes! Super easy to use and affordable

July 1, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Raymond,

Thanks for the kind words! 🎉 We’re so glad Koinly helped make tax time a breeze. Appreciate you being with us!

Rated 5 out of 5 stars

Koinly’s Customer Support Went Above and Beyond

I purchased a plan with Koinly but didn’t realize that, as a Wealthsimple client, I was eligible for a free tax report through their partnership. After reaching out to customer support and explaining my situation, they promptly issued a full refund—even though I’d already downloaded my report. Professional, efficient, and truly customer-focused service. Highly recommend!

July 27, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi aKaMePs,

Really appreciate the glowing feedback! 🙏 We’re so glad the support team made things easy and smooth for you. Thanks for the recommendation, it means a lot! 💙

Rated 5 out of 5 stars

My 1st time Using Koinly

My 1st time Using Koinly, I found it to be a very easy to use platform to generate a full tax report in 10 minutes. Nothing else is required for tax return. Great pricing and customer service from staff. I couldn't find an easier platform. Thankyou kindly

July 19, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Sebastian,

Thanks so much! 😊 We’re thrilled your first time with Koinly was that smooth, and in just 10 minutes too! Appreciate the kind words and glad the team could help 🙌

Rated 5 out of 5 stars

all good

all good, easy to use. Finanzamt didn't complain.

July 21, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Palm,

That’s what we like to hear! ✅ Smooth for you and smooth for the Finanzamt, job done! 😎

Rated 4 out of 5 stars

Easy to use (Track and) Tax Tool

I tried to use two other known Tax Tools before but Koinly was the easiest to use and worked the best for me. Also the experience with the support was very good. I only give 4 stars thoug because in the final Tax Reports for Germany they have no extra and clear Line for Short Term (1 year) Gains and Losses which is important as thats whats getting taxed!

July 29, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi E.

Thanks for the kind words! 🙌 We’re really glad Koinly worked best for you. I’ve passed your feedback about short-term gains in the German report to the team. Appreciate the 4 stars and the helpful feedback! 😊

Rated 5 out of 5 stars

I have been using Koinly for a few…

I have been using Koinly for a few years now, and I find it super helpful.
The tax reports are comprehensive and make tax time simple. Being able to consolidate balances from multiple exchanges also helps to keep an overall picture of performance and holdings

July 21, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Tina,

Thanks for sticking with us over the years! 🙏 We’re glad the reports and portfolio tools are helping make tax time less stressful and more streamlined.

Rated 5 out of 5 stars

The team at Koinly are always going…

The team at Koinly are always going above and beyond to simplify crypto accounting!

July 28, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey AJ

Love to hear it! 🙌 Making crypto accounting simpler is exactly what we aim for, thanks for the awesome feedback!

Rated 5 out of 5 stars

Dealing with crypto is not always easy…

Dealing with crypto is not always easy especially when it comes to tax time. Koinly makes the process easier that’s for sure. I had issues because we changed from one account to another but with exactly the same crypto’s so I was unable to upload with the API and then had help from Koinly support which was great. They replied within 24 hours each time. And we’re very helpful. The only criticism I would have is that if you don’t get back to them when time doesn’t permit, to try what they have suggested they close the session after 24 hours And then you get put onto somebody else but the process is pretty good even though that does happen. They have a record of the conversation previously. Overall an excellent experience and customer service.

July 15, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Julie,

Thanks so much for the detailed review! You’re absolutely right, crypto taxes can be a headache, and we’re glad Koinly made things smoother for you. Appreciate the shoutout to the support team too! We hear you on the session timeouts, your feedback helps us improve 😊

Rated 5 out of 5 stars

I found using Koinly very easy ...

I found using Koinly very easy - I watched a video or two to familiarise myself, and it was very easy.
the ATO reports were exactly as required.

No Issues Koinly - well done.

July 21, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Joe,

Thanks for the kind words! 🎉 We’re so glad Koinly made things easy and ATO-ready. Appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

I've been using Koinly for a few years…

I've been using Koinly for a few years for US taxes. It's been no-nonsense, straightforward. I haven't had any issues with my tax filings.

April 10, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Gladys.

Thanks for sticking with us over the years! 🙌 We’re glad Koinly’s been a smooth and stress-free part of your tax routine.

Rated 5 out of 5 stars

Koinly makes crypto taxes a breeze

Koinly makes crypto taxes a breeze — absolute game changer! ⭐⭐⭐⭐⭐

Every year, when tax season rolls around, I’m genuinely impressed by how much Koinly keeps improving. The updates might seem small at first glance, but they add up to a big difference. One of the best features for me has been the ability to archive old wallets and exchanges. Such a simple idea, but incredibly useful for keeping everything tidy. I’ve got 16 archived now and counting, lol.

When I first got into crypto, tax reporting was an absolute nightmare, especially with the volume of futures trading I do. It used to feel overwhelming. But once I got the hang of Koinly, the whole process became smooth and stress-free. The interface is clean, the features are powerful, and the automation saves me hours.

If you're serious about crypto and want to stay on top of your taxes without losing your mind, Koinly is a no-brainer. Highly recommended!

July 24, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Joe,

Wow, thank you so much for the thoughtful review! We’re really glad to hear Koinly has made such a difference, especially when it comes to managing futures and keeping things organised with features like wallet archiving. We truly appreciate your continued support and feedback as we keep improving! 🙌

Rated 5 out of 5 stars

Exceed all Expectations …

Professional and easy access all the steps was really easy to follow and before I know it everything ,all my data was analysed and my tax was done in moment and for a first time user ,I was really really happy.
Thank you very much Koinly for making crypto taxes easy and efficiently.
Exceeded all expectations.

July 20, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Fepieni,

We’re so glad we could exceed your expectations! 🎯 Making crypto taxes easy, especially for first-time users, is exactly what we aim for. Thanks a ton for the lovely review! 🙏

Rated 5 out of 5 stars

I have been almost 4 years with koinly…

I have been almost 4 years with koinly and they have been amazing... despite, me, not doing things properly, and sometimes needing a week or so to sort the problem out... the team has always been there for me, not losing their temper (I would have) and they had always sort the issues for me.. or help me do it myseld. Can only say great things of their support team

July 18, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Danny,

Thanks for sticking with us all these years! 🙌 We know crypto taxes can be a headache sometimes, but we’re always happy to help! Appreciate the kind words! 💙

Rated 5 out of 5 stars

have done my crypto tax calculation…

have done my crypto tax calculation using koinly ever since i have traded, and my tax returns using etax and where approved

July 11, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Peter,

Awesome to hear you’ve stuck with us from the start! 🙌 Glad everything’s gone smoothly with your returns too. 😊

Rated 5 out of 5 stars

Very good

Very good, thank you .

July 22, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi George,

Thanks so much! 😊 Glad we could help, shout if you ever need anything! 🙌

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