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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent user experience, highlighting its ease of use and intuitive interface for managing crypto transactions and generating tax reports. Many find the product to be highly effective in simplifying complex crypto tax calculations, with particular appreciation for its ability to integrate data from various platforms and provide clear overviews. The customer service is also frequently commended for being outstanding, responsive, and helpful. However, some people were dissatisfied with specific aspects, such as difficulties with importing certain files or the app not functioning as expected. A few users also mentioned challenges in navigating the interface after a period of inactivity or issues with the customer support accessibility and the usefulness of the chatbot.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Product

Clients share positive opinions on product, with many reviewers calling it a "game changer" for crypto taxes.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Service

People report positive experiences with service. Many customers praise the fantastic support team, describing... See more

Application

Consumers find the app to be highly beneficial, especially for crypto tax reporting. Many praise its ability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied

Rated 5 out of 5 stars

I started investing in Crypto since 10years ago but the last 5 years were sleepless nights for me after crypro taxation comes into the picture. Never comes into Crypto investors' mind that we need to... See more

Company replied

Rated 5 out of 5 stars

The support team at Koinly is outstanding and very responsive to issues that I have encountered during my tenure as a client. Konstantin assisted me on a recent issue with a manual import that I had c... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Bookkeeping Service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great fast and very easy to use it even…

Great fast and very easy to use it even when you doing that first time
Strongly recommend!

December 31, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Zbyszek,

Thanks for the kind words! Glad everything felt smooth and easy to get started with. Appreciate the recommendation 🙌

Rated 5 out of 5 stars

easy to use

good to use to report your taxes

December 2, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Youssef,

Nice one! Thanks for using Koinly 🙌

Rated 5 out of 5 stars

Koinly has good CSV support

Koinly is able to merge all of the various crypto brokers, and they have decent tutorials on how to generate the CSV files for each broker and how to import them to Koinly.

April 14, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Armstrong,

Thanks for the feedback! Happy to hear the CSV tutorials helped get everything into one place 🙌

Rated 5 out of 5 stars

simple

simple, fast, just enter addresses

December 29, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Liron,

Appreciate it! Easy setup is exactly what we aim for 🚀

Rated 5 out of 5 stars

A great way to do my UK tax returns

A great way to do my UK tax returns. After a quick call to HMRC to agree the average purchase price of my crypto my return was completed in no time.

December 15, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Delg,

Thanks for the review! Glad Koinly helped make your UK tax return quick and straightforward 🇬🇧

Rated 5 out of 5 stars

Makes this job so much easier

Tax filing without this tool would be nigh on impossible for me - don't know what I would have done without it.

December 27, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Vincent,

Thanks so much for the kind words! Really glad Koinly made tax time a whole lot less painful 😄

Rated 5 out of 5 stars

Good platform

Good platform. Easy to operate.

December 26, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi D J,

Thanks! We’ve put a lot of work into keeping things simple, so this means a lot 💙

Rated 5 out of 5 stars

Straightforward and easy

Straightforward and easy. These guys were the only tax software that could handle the 25million transactions I had 1 year. It took over a week to process them but it worked and pricing was fair. I didn't stick with micro trading but I did stick with koinly

December 21, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi A,

Thanks for the detailed feedback! Great to hear Koinly could handle that volume and still deliver 👍

Rated 5 out of 5 stars

Throughout, a solid product.

From purchase, auth integrations, wallet updates, and tax reports, a great product for crypto Australian tax records.

December 15, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Andrew,
Thank you for taking the time to leave a review!

It’s great to hear that everything has been working smoothly for you. We’re glad Koinly has been reliable throughout your journey.

Appreciate the support! 💙

Rated 5 out of 5 stars

Effortless Crypto Tax Management with Koinly

I’ve used Koinly for several years now, and it has made tax time incredibly easy. Wallets are simple to add, and it consolidates all my transactions in one place, giving me a clear overview of my assets across multiple crypto platforms. Generating full tax documents is also just a single, straightforward step.

December 11, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Wynn,

Thank you for your feedback and it's an honour to receive such a praise from an OG!

We try our best to help keep everything consolidated and cohesive across the wallets, blockchains and centralised exchanges.

Glad you enjoy using Koinly!

Rated 4 out of 5 stars

Updates easily

The system runs smoothly and updates without problems.

My only concern is the fact that some transactions does not reflect the correct purchase price and assumes a zero based purchase. The program is obviously working well, but why then would one have the issue as mentioned?

December 10, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hello Wouter,

Appreciate your thoughtful feedback!

Totally understand your frustration with some assets/transactions showing the missing price.

It is most likely related to an asset you are trading, if it's not listed on a reputable exchange or Coingecko/Coinmarketcap we will most likely assign a zero worth for it.

It will be later tagged as missing price to get your attention so you get to fix it manually via a simple worth edit via the UI or a bulk pricelist.

We do this because it is a universal accounting principle which is 'safe' to declare in case you proceed with filing whilst ignoring the error.

If you are still in need of some help reconciling some of the entries, please feel free to get in touch with our Support Team to get it checked out!

Rated 5 out of 5 stars

Easy to use

I've been using Koinly for 5 years. I tried 2 other similar crypto tax programs but found Koinly to be the most accurate and is easy to use.

December 9, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey RS,

Thank you for staying loyal to Koinly, we try to do our best retaining the user base and growing!
Many new features and integrations in the pipeline!

Rated 5 out of 5 stars

Solid DIY option

Good DIY option to track crypto transactions / taxes. Good support for the major chains and defi activity. Not perfect, but their product is as good as I've been able to find in this space.

There are some headaches and tricks you need to learn along the way to get all the details right, but that is going to be true for any crypto tax product. That said, they are consistently adding new features to comply with evolving rules, and support is pretty responsive when you need it.

December 9, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Mark,

Thank you for your honest opinion and a nice rating!

Indeed, navigating crypto taxes is pretty tough and we do our best to stay in the loop of all the developments as thousands and sometimes millions of our users are at stake.

We always try to give a DIY solution where there might be gaps and uncertainties, appreciate your patience and willingness to work through those!

Rated 5 out of 5 stars

I have always had a good experience…

I have always had a good experience dealing with any representative of Koinly. I also find their software to be better than anything else I've tried. Their pricing plans are very fair.

November 26, 2025
Unprompted review
Koinly logo

Reply from Koinly

Thank you for your kind words, Nathan!

We try our best on all fronts, absolute pleasure to hear from you.
Our pricing plans are based on the transaction count which is pretty reasonable and suitable for many traders and hodlers!

Looking forward serving you in the next tax season and beyond!

Rated 5 out of 5 stars

Koinly makes filing my capital gains in…

Koinly makes filing my capital gains in the UK super easy. I especially like it’s 100% accuracy with trades and staking on centralised exchanges. My Kraken reports are perfect. I also track my activity on chain (Solana, Ethereum) - I occasionally need to do some manual updates but overall it’s very good and getting better all the time.

December 9, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Dex,

Appreciate your kind words!
It's true, tax time in the UK is no joke with many imposed wash sale rules as well as strict guidelines. Certainly doing our best to make it easier for our users!
We do have a partnership with Kraken as well as other Centralised Exchanges who help us make the reporting clear and transparent, I will pass your regards to our integrations team who are working hard in making things like this happen!
Occasional manual updates like merging/tagging/removals may be needed because we can't assume the validity of some on-chain operations, hence we rather give our users the choice to declare these as required.
We are a DIY platform in the end of the day.

Looking forward to seeing you next year, will definitely have more functions and integrations then!

Rated 5 out of 5 stars

Tax time made easy

Tax time made easy! Extremely impressed with the simplicity of Koinly, its super easy and straight forward

December 9, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hello Tristene,

Appreciate your review and lovely comments!
Precisely, tax made easy!
We did a lot of work (and continue to improve) in automation and simplification of the wallet setup/transactions.

Happy to hear that you enjoy using Koinly and hope to see you next year.

Rated 5 out of 5 stars

Good customer service which is rarely…

Good customer service which is rarely needed. System keeps track of everything I need.

December 8, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Brian,

Appreciate your review!
Glad to hear that our automation efforts are noticed and thank you for your kind words about our Support team.

Rated 5 out of 5 stars

I've been using them for three years…

I've been using them for three years and i haven't had an issue,
Thanks!

December 1, 2025
Unprompted review
Koinly logo

Reply from Koinly

Thanks for your lovely words, Rob!

Happy to hear about your experience with Koinly and we are very glad to be at your service here!
3 years is a long time, appreciate your trust and loyalty!

Rated 5 out of 5 stars

Excellent Experience!

Very smooth process. Huge number of wallets available. Will be using again in the future.

December 8, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Adam,

Thank you for sharing your experience with using Koinly!
We are working on launching more integrations with CEX as well as new and upcoming chains.

Sincerely hope we meet again next tax year and deliver even a better service!

Rated 5 out of 5 stars

Once all exchanges / wallets etc are…

Once all exchanges / wallets etc are paired to Koinly , it’s simple to update & sync transactions etc.
Thoroughly recommend

December 8, 2025
Unprompted review
Koinly logo

Reply from Koinly

Thanks for leaving us a review, Alan!
Glad you enjoy using Koinly for its simplicity and effectiveness.

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