koiosshop.com Reviews 453

The top of our je-70 juicer cracked, I contacted koios via email and they responded immediately. Rep Russel contacted me and advised me how to locate order number. He immediately responded back with follow up emails. Advised it would be coming from overseas and would take a few weeks. He was incredibly helpful, sincere and professional. Great customer service. Part arrived today and we can begin to use juicer again. Thank You Russel. Totally worth the wait. Thank you. Jamie.

My representative, Caren, was very professional, knowledgeable and efficient! My request for service was handled and communicated very quickly. It was a pleasure having Caren as my representative.

I ordered a blender on Oct 30th from koiosshop.com.
1. I received it on Nov 9th, even though they say 3 day delivery through UPS. But that's not the worse part.

2. I had to pay tax(19$) for the shipment, even though at the time or purchase, customer care confirmed that there would be no tax to ship the product to Canada.

3. The blender came with broken fan blade, which was making noise when I turned it on for the first time, and a crack on one of the cups. I reported that to customer service, and they said they will send replacements. It's now 2 weeks and I have received no updates.

Customer care has been very nice in all the interactions I had with them, but I believe they are powerless and try to calm the customers down just by words, and no action. So I would not recommend buying from their shop at all.

Have had excellent interactions with the Koios customer support team, especially John, concerning a replacement part. Quick update responses, good communication, very easy to work with. Highly recommend.

Contacted Customer support for warranty repair. Transaction was fast and easy to get my replacement part on order.

Joshua assisted me registering the warranty for the Koios slow juicer (B5100) I received today following purchase on Amazon. He was very helpful.

They are kind and want to help. After explaining my problem, they helped me fix it quickly not several days later by replacing my scale.

Joy was amazing. She handle my concern efficiently and with care. I really appreciated her thoroughness. I recommend her to anyone needing the highest customer care!

Joshua from Koios was efficient and a great communicator. He was able to assess the situation and help us by sending over a new sieve to replace our broken one, as well as help me figure out how to use the reverse function! Thank you so much

I asked several questions about the Koisos masticating juicer. Each question was answered completely and promptly. The customer service agent even sent me a manual which will be helpful to me. They were patient even though I asked detailed questions.

Joy was able to help me to submit a replacement part. She is very helpful.

Cleo was so helpful! She immediately identified my issue, and was able to send me the correct users manual within just a few minutes of the end of our phone call.

I didn't have a copy of the manual for the B5100 Juicer. Was able to get one sent to me while on chat. Very easy process. Very helpful agent.

Easy interaction with support; Powerful mixer; Great product

Mooka air purifier customer service rep. was very helpful & courteous. I had a problem with my air purifier & had never received a Users Manual with the item. He emailed me a copy & solved the problem I was having with the unit.

Very quick to respond and explain how to get the replacement part I need. Also explained the realistic expectations of delivery delays, which is appreciated. Love this hand blender and impressed with the customer service!
Updated 12/2/2021 Received the beaker part I needed and all is well.

I requested help with a product warranty and a copy of the product manual. Alex was very responsive, helpful and addressed all my needs. I'm very satisfied with the company's customer service!

I was very impressed with Robert's professionalism and commitment to customer service! Not only was he very patient when assisting me during our chat session, but he also followed through with my request less than 24 hours later. Truly Robert is someone that cares about the customer and is also very reliable. Kudos!

My questions about my replacement order were responded to in a timely manner to my satisfaction.

I contacted a Koios representative by email and they promptly replied. They were more than helpful and said they would take care of the problem with the Koiis 4L humidifier I bought from them on Amazon.