Fraudulent company. They put you into a subscription without any notice and then charge you monthly for literally nothing. No product, no service. Just stealing. They have changed the name of thei... See more
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SCAM- do not order from this website. I did not receive the products and to add insult to injury they took money out of my account without my permission for a subscription I didn’t want, know about or... See more
Do not purchase from this company. They fraudulently signed me up for a subscription model that I did not agree to. Not only that but they also charged almost double on the second illegal purchase. Do... See more
I previously wrote a review on my experience with this company. Not a good one either. With that being said I retract my previous comments. My package was finally delivered even though you never wo... See more
Company replied
Company details
Written by the company
KojivaShop, all the latest in care and beauty.
Contact info
United States
- support@kojivashop.com
- kojivashop.com
You should know
1.5
Bad
111 reviews
Replied to 63% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID AVOID AVOID
I have never received my items, or a refund that I requested. On top of that they try every day to take money from my account. My bank fortunately have blocked them so they can't do this. I wish I'd read reviews before I purchased! AVOID THIS COMPANY AT ALL COSTS
March 2, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
The face brush never arrived
The face brush never arrived, they then tried to charge me $49.99. Luckily, this was picked up by my bank and stopped. However, the fraud team couldn’t deal with it as they said I had unexpectedly signed up to a subscription. The dispute team are dealing with it. This site is fraudulent in my eyes.
Don’t buy from them. I’ll go back to my you tube lymphatic face draining routine… which does the job just fine.
March 29, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
This shop betrays you!!!
This shop betrays you!!!! you will never receive anything and they are hanging on additional CLUB Charges!!!!! They charged me with 49,90 (monthly) although I did not agree to any subscription...
I got this kind of reply 5 times....this is so awful. And again do not trust them!!!!
March 20, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Watch your bank account carefully
I have still not got the face brush that I purchased a few weeks ago from Kojiva. This may be a slow delivery item, so the jury is still out on the receipt of the product itself, but now having read other reports on Trustpilot about Kojiva, it appears that I may not get the brush at all and if I do it may be poor quality and not work as advertised.
However, my report is to warn others that Kojiva have tried to take £49.99 out of my account this morning, similar to the reports of others I have just read. Fortunately my bank did not let the payment go through and advised me that as my card has been compromised by a third party, my bank have had to cancel my payment card and issue a new one which will take 3-4 days to receive. So far a very unsatisfactory experience from Kojiva. .
March 28, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Kojiva ads on YouTube are scams
They deducted $29.85 from account on 3/21/26, the correct amount of the purchase. Then a week later on 3/28/26 they attempted to deduct (without my consent) $49.99 from my account. Fortunately, it was declined each time. DO NOT BUY FROM THIS COMPANY BECAUSE THEY ARE SCAMMERS. BTW: So far the product has not arrived.
March 28, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Dear Kojiva Team,
Dear Kojiva Team,
I am writing to express my dissatisfaction with your service. It has come to my attention that your business may be operating under the name tryKojiva
and despite my previous outreach to your help email, I have received no response.
I feel completely misled by your advertisements on YouTube. Please be advised that I will be reporting your ads to the platform and sharing my experience on Trustpilot to warn other consumers about your unscrupulous business practices.
Thank you for your reply. I believe this is on the back of your email to me this morning when I told you how to fix it which would be to send me a free brush for the inconvenience the stress caused and the lack of product and the fact that I had to use the fraud team with my bank to retrieve my funds you wanna make good send me my free brush.
Regards,
Ms. MaCabee
March 18, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
SCAMMERS - DO NOT PURCHASE FROM THIS COMPANY!
DO NOT PURCHASE FROM THIS COMPANY!
I've not even received the goods yet and already regretting buying the face brushes. They attempted daily to take money from my account after the initial payment:
19/3 - £18.67
19/3 - £18.67
19/3 - £18.67
20/3 - £37.75
20/3 - £37.71
21/3 - £37.60
22/3 - £37.60
23/3 - £37.75
Thankfully my bank blocked al of these and blocked them
*** SCAMMERS ***
No not purchase from them
March 20, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
A scam
A scam, don’t buy anything from them as they charge later for an unsolicited vip membership of the program which costs 49,99$ - almost impossible to refund of cancel
March 25, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at support@kojivashop.com with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
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