Kolabtree Limited Reviews 324

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform for its ability to connect them with clients and experts, finding it an outstanding space for professional collaboration and high-level consulting services. They often describe the website as excellent and professional, making it easy to find clients and ensuring projects are funded before work begins, which facilitates negotiations and timely project completion. However, a significant number of people express dissatisfaction with payment delays and the overall payment process, noting that funds are often withheld or not released on time, leading to financial pressure. There are also widespread complaints about unresponsive customer service, with many reporting that their emails and support tickets go unanswered for weeks or months, making it difficult to resolve issues, especially concerning payments. Some users also find the platform's fees high and the available payment methods limited, suggesting that alternative options would improve flexibility and reduce wait times.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many experiencing significant delays in receiving funds... See more

Response time

Clients share negative opinions on response times, with many reporting that emails and support tickets often... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing extreme disappointment... See more

Customer service

Customers had negative experiences with customer service, often reporting unresponsiveness and a lack of... See more

Website

Users describe positive interactions with the website, with many considering it an excellent platform and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ongoing issue. First couple of months went very smoothly with no delays in payments. From work in December, despite there usually being 2 payments released, one mid month one end, I am still waiting t... See more

Rated 3 out of 5 stars

It provided a good amount of candidates for the project I was working on, but the interface is not the easiest to use, and when I went to pay a freelancer, the site claimed there were insufficient fun... See more

Rated 3 out of 5 stars

Things were going great the first 8 weeks as a mathematical physicist. There are a few minor issues with one or two bad clients who do not release payment and then have to chase up. Which is not sorte... See more

Rated 3 out of 5 stars

I was able to meet a hard working statistician who met my needs. Unfortunately communication with the support staff via email is poor and contributed to a delay in payment of the statistician.


Company details

  1. Business to Business Service
  2. Business Networking Company

Written by the company

Hire freelance scientists and researchers at Kolabtree. Search over 10,000+ research freelancers and PhDs - Post your project for free.


Contact info

3.0

Average

TrustScore 3 out of 5

324 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I like the service but I had problems with funding…

I like the service but I had problems with the funds.
It's still not clear to me why I funded 200USD, then it appeared 187.5 USDin the workspace, like if I funded just 187.5 USD

Then I wanted to increase the amount and I added a milestone with 150 USD, but the invoiceI received has only 150 USD, nothing about the previous 187.5USD I funded. And the Freelancer received only the 150 USD of the additional milestone, nothing about the initial 200USD (which became 187.5 for reasons unknown to me)

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

It’s easy

It’s easy , professional dashboard to access and deal with different experts
Have different, well experienced experts
I love to handle my projects and my work to these website ,it’s great discovery 💡 for me , it’s same my time , learn alots when discuss with experts

February 2, 2024
Unprompted review
Rated 1 out of 5 stars

Change of rules

When I started a project on Kolabtree, the chosen editor told me that I will pay 20% more than he will receive and the price was agreed on that. The project was in two parts and that is what happened for the first part. Then without any warning, Kolabtree decided to take an additional 20% on the second part, the editor found himself $150 short of money. I tried to help the editor, the result is that I never received the “IncoiveForClient” for the second part.

Because of Kolabtree, I have found somebody to work with, so the idea is correct. But I won’t trust them any more as I believe they were making up excuses as they go along: their maths was wrong. If you decide to work with them. Just do a small sample then deal direct with the editor. I should have done that. Or deal direct with the editor, they are not difficult to find.

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

JoVE Pharmacology

JoVE Pharmacology
Recently completed a project for JoVE. They were all fun and easy to work with. Nam Nguyen, Helene Kuhn, and their colleagues in India demonstrated a high level of collaboration. As a freelancer, they all made me feel like I was part of their team.

August 23, 2023
Unprompted review
Rated 4 out of 5 stars

kolabtree

I heard about kolabtree from a colleague.
It was an excellent experience, having freelancers in research, who can do analysis , help in writing the research.
For sure I will take there support next time if I needed and I will advice my colleagues as well.

August 8, 2023
Unprompted review
Rated 1 out of 5 stars

Completely broken

The site is broken in almost every way imaginable: widgets don't update right, project flow is anti-obvious, i.e. counter-intuitive as opposed to merely unintuitive, it's very hard to find your way back to a specific project workplace without abusing message lists (which don't auto-mark as read once read... a boon in this case), it's nearly impossible to provide deliverables through the platform due to a mix of awful tooling and absolutely ludicrous restrictions on things like filetypes...

If kolabtree would open a project to fix their website, I would be willing to bid on it ;)
They desperately need help, that much is obvious. The only good thing I have to say is that it seems the clientbase and expertise on the platform is better than e.g. on fiverr or upwork.

July 20, 2023
Unprompted review
Kolabtree Limited logo

Reply from Kolabtree Limited

We genuinely appreciate your feedback, and we want you to know that we've carefully considered each point you've raised. Our team is actively engaged in addressing these issues to enhance the overall user experience. In our upcoming update we will try to reflect these enhancements and provide a smoother and more user-friendly platform.

Rated 1 out of 5 stars

No more projects

Title says it all. Kolabtree has completely dried up. Back then, Kolabtree still had a modicum of jobs to take on. Now, there's barely anything on there.
These case studies showed how much better it used to be:
[medical-device network, Kolabtree Services and Case Studies]

But times have changed. There's nothing anymore.

July 26, 2023
Unprompted review
Kolabtree Limited logo

Reply from Kolabtree Limited

We understand your concerns about the reduced job availability on Kolabtree compared to the past. Your feedback is valuable, and we're actively working to improve the job opportunities on our platform. We appreciate your patience and hope to bring back a thriving selection of projects soon.

Rated 2 out of 5 stars

I haven't been paid

I did a project on 11th July 2023. My client was satisfied with my project with a rate of 5 stars but my problem is that my funds are still reflecting on the wallet but I haven't been paid yet and the support has not yet responded on that.

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Always a great working experience

Always a great working experience.

Few suggestions:
Freelancers should also rate the client.
Freelancers should mark projects as completed and close them.
The payment transfer system also needs to be improved.
And the Website fee is also quite high compared to other platforms.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Kolabtree - A Great Platform for Academic Freelancers

I find Kolabtree to be a great platform for academic freelancers. Kolabtree provides a unique opportunity for freelancers, specifically those in the academic field, to connect with clients who require their expertise and services. One of the best features of Kolabtree is the ability to communicate with clients directly through the platform. This makes it easy to discuss project details, ask questions, and get feedback. Also, the platform provides secure payment options, ensuring that freelancers receive payment for their work in a timely and reliable manner.
Overall, I highly recommend Kolabtree to academic freelancers looking for great opportunities to showcase their expertise and earn a fair wage. The platform provides a seamless, easy-to-use interface that maximizes the chances of connecting with clients who require their skills.

May 12, 2023
Unprompted review

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