Kolabtree Limited Reviews 325

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform for its ability to connect them with clients and experts, finding it an outstanding space for professional collaboration and high-level consulting services. They often describe the website as excellent and professional, making it easy to find clients and ensuring projects are funded before work begins, which facilitates negotiations and timely project completion. However, a significant number of people express dissatisfaction with payment delays and the overall payment process, noting that funds are often withheld or not released on time, leading to financial pressure. There are also widespread complaints about unresponsive customer service, with many reporting that their emails and support tickets go unanswered for weeks or months, making it difficult to resolve issues, especially concerning payments. Some users also find the platform's fees high and the available payment methods limited, suggesting that alternative options would improve flexibility and reduce wait times.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many experiencing significant delays in receiving funds... See more

Response time

Clients share negative opinions on response times, with many reporting that emails and support tickets often... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing extreme disappointment... See more

Customer service

Customers had negative experiences with customer service, often reporting unresponsiveness and a lack of... See more

Website

Users describe positive interactions with the website, with many considering it an excellent platform and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ongoing issue. First couple of months went very smoothly with no delays in payments. From work in December, despite there usually being 2 payments released, one mid month one end, I am still waiting t... See more

Rated 3 out of 5 stars

It provided a good amount of candidates for the project I was working on, but the interface is not the easiest to use, and when I went to pay a freelancer, the site claimed there were insufficient fun... See more

Rated 3 out of 5 stars

Things were going great the first 8 weeks as a mathematical physicist. There are a few minor issues with one or two bad clients who do not release payment and then have to chase up. Which is not sorte... See more

Rated 3 out of 5 stars

I was able to meet a hard working statistician who met my needs. Unfortunately communication with the support staff via email is poor and contributed to a delay in payment of the statistician.


Company details

  1. Business to Business Service
  2. Business Networking Company

Written by the company

Hire freelance scientists and researchers at Kolabtree. Search over 10,000+ research freelancers and PhDs - Post your project for free.


Contact info

3.0

Average

TrustScore 3 out of 5

325 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Payment method

Payment released to Payoneer within a short period of time. Payment system intergrated to an easy to use platform that is Payoneer.

Good workspace interface.

April 8, 2023
Unprompted review
Rated 5 out of 5 stars

Will definitely use again.

I am very impressed with the service. After doing the registration process and entering my project needs, it was put out for bid. I received a bid within a matter of hours, and the project was completed on time exceeding my expectations. I will definitely use this company again.

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great platform for finding experts

The Kolabtree Team was very responsive and supportive of our project and any questions we had.
The bioinformatics expert we worked with was professional, fast, and impressively knowledgeable.
I highly recommend this platform; it helped us a lot.

March 15, 2023
Unprompted review
Rated 5 out of 5 stars

I was very satisfied with Kolabtree's…

I was very satisfied with Kolabtree's services, from my invitation to work on the project, until the reunminiation of the service rendered to the customer. It is a platform that is transparent, trustworthy and I will be very proud to continue to collaborate with Kolabtree.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

It's easy!

This was my first project -- I found it very easy to post the information, invite experts, review experts and their bids, exchange information and files, and pay for the completed task!

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service!

This website connected me with a freelancer who allowed my dreams of creating the perfect product to become possible!

December 15, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look