Kolabtree Limited Reviews 325

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform for its ability to connect them with clients and experts, finding it an outstanding space for professional collaboration and high-level consulting services. They often describe the website as excellent and professional, making it easy to find clients and ensuring projects are funded before work begins, which facilitates negotiations and timely project completion. However, a significant number of people express dissatisfaction with payment delays and the overall payment process, noting that funds are often withheld or not released on time, leading to financial pressure. There are also widespread complaints about unresponsive customer service, with many reporting that their emails and support tickets go unanswered for weeks or months, making it difficult to resolve issues, especially concerning payments. Some users also find the platform's fees high and the available payment methods limited, suggesting that alternative options would improve flexibility and reduce wait times.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many experiencing significant delays in receiving funds... See more

Response time

Clients share negative opinions on response times, with many reporting that emails and support tickets often... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing extreme disappointment... See more

Customer service

Customers had negative experiences with customer service, often reporting unresponsiveness and a lack of... See more

Website

Users describe positive interactions with the website, with many considering it an excellent platform and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ongoing issue. First couple of months went very smoothly with no delays in payments. From work in December, despite there usually being 2 payments released, one mid month one end, I am still waiting t... See more

Rated 3 out of 5 stars

It provided a good amount of candidates for the project I was working on, but the interface is not the easiest to use, and when I went to pay a freelancer, the site claimed there were insufficient fun... See more

Rated 3 out of 5 stars

Things were going great the first 8 weeks as a mathematical physicist. There are a few minor issues with one or two bad clients who do not release payment and then have to chase up. Which is not sorte... See more

Rated 3 out of 5 stars

I was able to meet a hard working statistician who met my needs. Unfortunately communication with the support staff via email is poor and contributed to a delay in payment of the statistician.


Company details

  1. Business to Business Service
  2. Business Networking Company

Written by the company

Hire freelance scientists and researchers at Kolabtree. Search over 10,000+ research freelancers and PhDs - Post your project for free.


Contact info

3.0

Average

TrustScore 3 out of 5

325 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Communication through the platform was…

Communication through the platform was easy. Processing and payment as well. 20% is bit high service fee and although for many freelancers in EU having VAT number is not mandatory, I highly reccomend getting one, because it can save you additonal 20% tax on top of service fee.

August 31, 2022
Unprompted review
Rated 4 out of 5 stars

Message System

The messaging system needs to be improved.

I had lots of lag when sending a message and my client could not communicate effectively on the website.

August 19, 2022
Unprompted review
Rated 1 out of 5 stars

Slow customer services and wastage of time.

I had created my profile about 10 day's ago and still My profile is not yet activated. The customer services are too slow that they're not responding from last 10 day's.
I had messed alot of the interesting jobs and wasted my time on proposal, really heart broken experience.

August 13, 2022
Unprompted review
Kolabtree Limited logo

Reply from Kolabtree Limited

I am sorry to hear about your experience, usually it takes 3 – 5 working days for us to approve a profile. Since, your profile had multiple subject-matter expertise and our team couldn’t find relevant information for your profile hence the delay.

Rated 5 out of 5 stars

Arkanil was amazing!!!

Arkanil was amazing!!!
We were doing amazing Kolabtree collaboration -- on a really important project (time-sensitive) -- and then the reimbursement function on the website froze up on us. Arkanil came online immediately -- and then wound up coaching me in-person by phone -- until the project was fixed!
This is spectacular customer-service (for our collaboration-team, actually customer-empowerment).

Sincerely-
Henry Stevenson-Perez MD

August 10, 2022
Unprompted review
Rated 1 out of 5 stars

Too baad experience and stay away from Kolabtree

Too baad experience. It's scam, irresponsible customer service's,they suspended your account without any reason and without any prior notice. I have multiple clients to which i were discussing the job, after some time neither the client nor me were able to made any contact. I just recommend not for freelancer but also for the client's stay away from Kolabtree

August 10, 2022
Rated 3 out of 5 stars

Good....will benefit from improvement in some areas

Found the site, opened a project, found the freelancer, everything was great the work was done very quickly but.....I had issues with the site at the time of funding the project it would not take the credit card...
Customer service definitevly needs improvement, that would represent a major step towards excellency.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Nice and easy

It was easy and straightforward. I could focus solely on my task and communication with my client.

August 4, 2022
Unprompted review
Rated 4 out of 5 stars

I was grateful to Kolabtree for…

I was grateful to Kolabtree for organizing freelancing help in a way that enabled me to pick the right expert. The expert worked out well and my overall experience was positive. However, I found the Kolabtree interface confusing and at times broken. I would use Kolabtree again despite this caveat.

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

Overall a great platform

Hello

Kolabtree is an amazing platform and within three weeks of joining i got my first client and completed it with a 5/5 rating.

I have a few items that i would like to have improved:
1. No measure of seeing how many profile visits happened over a particular time. # of profile hits should be visible
2. I got one invite over three weeks. I was expecting a greater number of invites. How do i do this?
3. There is now way of seeing if your proposal was read
4. Older call for proposals is still open. no confirmation if the person is still hiring. Do i just message and ask without submitting a proposal?
5. Number of opportunities is relatively low

July 14, 2022
Unprompted review

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