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Rated 3 out of 5 stars

Update: finally had a response after over a month, my order will be sent tomorrow! Added a star to the rating for the nice response, but still not impressed with the experience overall. Still wai... See more

Rated 5 out of 5 stars

I bought shoes made of appel leather:- they look great but: - the plastic layer on the outside of the shoe bubbel and detaches from the material under it within 45 days of wearing the shoe - the s... See more

Company replied

Rated 1 out of 5 stars

I ordered 2 pair of shoes. They delivered a wrong pair and after 4 weeks I still not know how to return this and I still not have my money back. No answer via email, no answer on the how to return pag... See more

Rated 5 out of 5 stars

Everything went very smoothly. 3 days after placing the order I had the pleasure to receive it. The sneakers are really beautiful and comfortable! I'm really proud to be able to wear a Belgian/sustain... See more

Company details

  1. Shoe Factory
  2. Shoe Store

Written by the company

The Belgian sustainable cult brand


Contact info

3.7

Average

TrustScore 3.5 out of 5

589 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing shoes

Amazing shoes, became a fan when they released the first apple-shoes (APL's) but must admit that the new OCNS slip-ons are the ones that got me hooked.... the only truly sustainable sneaker out there.

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

No delivery after a week...

First experience, no delivery in a week... Sneakers lost next BPost, Greet of Komrads proposed me another solution for my sneakers…
Just received! Wouhouuu!
Thanks a lot Greet and Komrads

July 25, 2023
Rated 1 out of 5 stars

Disappointing Quality and Customer…

Disappointing Quality and Customer Service

I only could wear my pair less than 4 months. It seemed, that the right shoe had a production issue.
Altough I contacted the firm, they ever got in touch with me. There is no point of buying zero waste shoes, if they become waste in such a short time.

December 11, 2022
Rated 5 out of 5 stars

Got my first pair of KOMRADS wen they…

Got my first pair of KOMRADS wen they launched the APLS, love them but have to admit the OCNS are even better, ordered 3 different colors and they are AWESOME! Curious to try the new summer models.

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Love my new sneakers

Love my new sneakers! They are comfortable, sturdy and most importantly, good for people and planet! They arrived quickly and with a minimum of packaging - which was all recyclable.

When it is time for more sneakers, I will be back for more Komrads. Thank you!

May 29, 2023
Rated 2 out of 5 stars

Have not received refund

I have ordered a pair of socks which I received on time but was not a good fit so I sent it back (had to pay for the return). It has been more than 10 working days that the item is received by Komrads but no refund yet. I sent 3 emails already and no reply. There is no other way to contact them.

May 22, 2023
Unprompted review
Rated 1 out of 5 stars

No money and voucher back

I sent my shoes back and asked for a voucher. I filled in the request form and sent 3 emails. I never got an email back and I still have no money or voucher back. On the 3 of may my shows arrived at Komrads (I got an confirmation by the postoffice). How is this possible?!

May 17, 2023
Unprompted review
Komrads logo

Reply from Komrads

Dag Anoek, oprechte excuses hiervoor, ik heb je even via PM een status update gegeven.

Rated 5 out of 5 stars

Everything went very smoothly

Everything went very smoothly. 3 days after placing the order I had the pleasure to receive it. The sneakers are really beautiful and comfortable! I'm really proud to be able to wear a Belgian/sustainable/ethical & eco responsible product. Thank you Komrads!

May 4, 2023
Rated 1 out of 5 stars

The shoes made a very annoying noise

The shoes made a very annoying noise. After having a walk, my feet hurt like hell. The sole is too thin, I feel everything underneed it.
A lot money for uncomfortabel shoes.
Very sad I can´t choose for this product.

April 9, 2023
Unprompted review
Komrads logo

Reply from Komrads

Hi Anneleen, we are so sorry to read this. We really put a lot of effort into designing to create a very comfortable sneaker. The reactions are very positive about this, but we do understand we cannot do good for everyone. Maybe you could send us a PM at hello@komrads.world so we can find together a solution for this.

Rated 1 out of 5 stars

Shoes didn't arrive for a problem with…

Shoes didn't arrive for a problem with the shipping. Komrads customer service haven't answer for 3 weeks. I contacted them on Instagram but also there no answer. I still haven't received my money back. This is almost a scam

March 1, 2023
Unprompted review
Komrads logo

Reply from Komrads

Hi Riccardo, as we mentioned the package wasn't picked up in the pick up point, so it went back to us. In the meantime we mailed you, and hope you are happy with the solution.

Rated 5 out of 5 stars

Just perfect

10/10 perfect product, perfect service !

December 6, 2022
Komrads logo

Reply from Komrads

Hey Friend, thank you so much for sharing this with us!

Rated 5 out of 5 stars

Great shoes & Excellent service

Great shoes, comfortable and nice design. Upon receiving, I found that the shoes were too big in the size I normally wear. Very easily, however, I was able to return this pair and order a size smaller. These have now arrived and fit super. In addition, love the vision of the company!

December 8, 2022
Unprompted review
Komrads logo

Reply from Komrads

So kind! Thanks for following us on the path to zero-waste! Enjoy the sneakers.

Rated 5 out of 5 stars

Komrads is story of our future

Komrads is story of our future. Exemplary in their environmental innovation setting the bar very high in recyclability, rethinking of materials and social accountability WITHOUT compromising the quality of their products.

I was onboard Kickstarting their original APLs and honestly thought it to be too good to be true, but was willing to risk the pledge for the honourable initiative.

I just purchased my second pair of APLs and a pair of the new OCNS line - and I can honestly say both styles are among if not the best sneakers I’ve ever worn.

I’m NOT switching back:-)

🍀🌱🌿

November 16, 2022
Komrads logo

Reply from Komrads

Thanks for following us on the path to a no-waste planet! Enjoy your new sneakers!

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