I would honestly put as many stars I could if possible. I had been a client for years and recently encountered a small issue with an order. So I did the claim, they reached out to me immediately and h... See more
Company replied
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See what reviewers are saying
I experienced really fast and great service when I contacted Konges Sløjd about a small faulty detail in my fødselsdagstog that we received as a baptism gift for our daughter (with no receipt). They d... See more
Company replied
Nice stuff overall, but the fact that returns aren’t free is disappointing. I found a €10 return fee, which feels quite high. Also, the packaging looks really cheap and unattractive with plastic. Cons... See more
Company replied
I’ve liked the quality of all my previous orders, but the latest arrival is disappointing. The cotton garments feel a bit too lightweight and, with the exception of a muslin dress, are not as soft to... See more
Company replied
Company details
- Fashion Designer
- Baby Clothing Store
- Baby Store
- Children's Clothing Store
- Clothes and Fabric Manufacturer
- Toy and Game Manufacturer
Written by the company
Welcome to the official brandsite of Konges Sløjd of Copenhagen. Browse the entire collection and shop online.
Contact info
Kulgegårdsvej 13-17, 1434, København K, Denmark
- +4570605101
- webshop@kongessloejd.com
- kongessloejd.dk
3.7
Average
629 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Haven’t received order and Ignored by customer services
I placed an order two weeks ago containing items to go on holiday. The shipping is now outside of KS’s maximum timescale estimate and I have had to purchase replacement items so that my children don’t go without on holiday. Not only did I not receive confirmation of my order but I am being ignored by customer services. I have sent two emails and have used their “cherry chat” facility twice. Each time I have been promised a response. Appalling service. I would like my purchases or my money back please!
Update: a week later KS have acknowledged a processing error and offered me two outcomes. I requested a refund. This has still not been acknowledged or actioned despite two emails from me requesting the same.
June 19, 2025
Unprompted review
Reply from Konges Sløjd
Hi Rachel,
First of all, we would like to sincerely apologise for the inconvenience you’ve experienced, especially with the timing of your holiday plans. We completely understand your frustration and regret that your order did not arrive as expected.
Unfortunately, we’ve recently encountered an extraordinary volume of inquiries due to a major system error, which has impacted both order processing and response times. Please know that we are doing everything we can to respond to all customers as quickly and thoroughly as possible.
After investigating your case, we can confirm that there was communication from two different email addresses, which complicated and delayed our ability to respond effectively. That is entirely our responsibility, and we apologise for the confusion this caused.
You were offered two solutions: a reshipment of the items with a discount or a full refund along with a discount code. You chose a refund, which has now been processed. As a gesture of goodwill, we have also issued you two separate discount codes for any future purchases and we truly hope this helps make up for the experience.
Again, we are very sorry for the trouble and delay, and we appreciate your patience. We hope to have the chance to give you a much better experience in the future🩷
/Konges Sløjd🍒
Reply from Konges Sløjd
Hi Julia,
Thank you so much for your amazing review and the five stars ✨ We're thrilled to hear that everything was perfect and that your order was delivered so quickly.
We truly appreciate your support and hope to see you again soon🦢
/Konges Sløjd🍒
Lovely products and quick delivery.
May 19, 2025
Unprompted review
Reply from Konges Sløjd
Hi Anna,
Thank you so much for your kind words✨
We’re thrilled to hear you loved the products and were happy with the quick delivery.
Hope to see you again soon🦢🫧🌸
/Konges Sløjd🍒
One of the best brands ever
One of the best brands ever! Great quality, great designs, great customer service. Absolutely love it!
March 31, 2025
Unprompted review
Reply from Konges Sløjd
Hi Sveda,
Thank you so much for your kind words🩷
We're so happy to hear that you're enjoying our products and service. It really motivates us to keep delivering the best. We truly appreciate your support and can't wait to welcome you back again soon💫
/Konges Sløjd🍒
No customer service
Poor customer service, they ignore their customers and never reply emails. I've sent several emails to them and even requested help on their website but nothing happens. Made me think there's no single person working at customer service. Knock knock, what a joke! I read the reviews above and seems like the bad after sale service is a common issue. And they keep saying they don't get the emails customers sent. Oh please that's not an excuse, go fix your system.
My parcel was lost in the transit and the 3rd party shipping company is unable to locate it after investigation. I need either a replacement or my money back.
I rarely give a bad review, but unfortunately this is the time.
Edit:
I didn't send multiple emails at the same day. I waited 2 days and send another one since no one is replying. Please do not blame your customer and think they act like monster.
March 27, 2025
Unprompted review
Reply from Konges Sløjd
Hi Yi-Jiun,
Thank you for your review, and we are truly sorry to hear about the issues you've experienced with both our customer service and your shipment.
We take your feedback seriously, as our goal is to provide excellent service and a reliable delivery experience.
We understand your frustration with the lack of response to your inquiries, and this is certainly not the experience we want our customers to have. We try to respond to inquiries in the order they are received, but unfortunately, if multiple emails are sent on the same day, our system treats them as new requests and places them at the back of the queue. We apologize for any confusion this may have caused and are working to improve this process to ensure quicker responses in the future.
Regarding your lost parcel, we're very sorry to hear that it hasn't been located. We'd like to help you find a solution.
To assist you as quickly as possible, we recommend calling our customer service team directly at +45 70 60 51 01
This way, we can provide you with immediate assistance and resolve your issue without further delays.
We appreciate you taking the time to share your experience, and we are committed to making this right. We hope to resolve this in a way that is satisfactory for you
/Konges Sløjd🍒
They make the cutest products
They make the cutest products, all great quality, the best designs and shipping was pretty quick too!
March 6, 2025
Unprompted review
Reply from Konges Sløjd
Hi Alexandra,
Thank you so much for the wonderful review⭐
We're thrilled to hear that you're happy with our products and service. Your kind words mean the world to us, and we can’t wait to spoil you with more of our designs in the future.
Thanks again, and have an amazing day.
/Konges Sløjd🍒
Super cute clothes but not service
The clothes are super cute, but only purchase of you are prepared to wait for your order and do not plan to return it. Otherwise, the shipping takes unnecessarily long time and communication with customer service is painfully slow and inconsistent (we’re talking about weeks to reply).
September 25, 2024
Unprompted review
Reply from Konges Sløjd
Hi E.R.
Thank you for your feedback and for sharing your experience with us.
We’re thrilled to hear that you love the clothes🩷
However, we deeply regret that your experience with our shipping and customer service did not meet your expectations.
We sincerely apologize for the delays and the slow response times you've encountered. This is certainly not the standard of service we strive to provide.
Please be assured that we are actively working to improve our shipping times and communication processes, and your feedback helps us to identify areas for improvement.
We truly value your support and would love the opportunity to assist you more effectively in the future.
If there is anything we can do to address your concerns or assist with any issues, please don’t hesitate to reach out.
/Konge Sløjd🍒
Best brand and cutest products
Best brand and cutest products. Packaging could be improved though
February 7, 2025
Unprompted review
Reply from Konges Sløjd
Hi Consumer,
Thank you for your review and kind words! We’re thrilled to hear that you love our products and brand🩷
We’d love to hear more detailed feedback from you on how we can improve our packaging. Please feel free to reach out to our customer service team via email with any suggestions.
Your input is truly valuable to us, and we appreciate your support! We hope you continue to enjoy our products.
/Konges Sløjd🍒
Either scam or they hate their customers
I have waited over a month to receive my refund. It takes days - even weeks - to get a respons from their CS and the amount of energy I’ve put into getting my own money back…. It is just devastating that they are able to run a business with that approach
January 24, 2025
Unprompted review
Reply from Konges Sløjd
Hi Trine,
Thank you for sharing your experience, and we sincerely apologize for the delay in processing your refund. We completely understand your frustration, and we deeply regret the inconvenience this has caused.
We have been in contact with you and have provided compensation for the trouble you’ve experienced. Additionally, we have responded to your inquiry within a week and are doing everything we can to resolve the situation promptly.
If you have any further questions or concerns, please feel free to reply to the latest email we sent you on Monday, and we’ll ensure to prioritize your case.
Thank you again for your patience and understanding as we continue to improve our service.
/Konges Sløjd🍒
Terribile custom service
Terribile custom service.
Orders are always late.
Not respected fast shipping.
For apologies they offer you 15% discount which is not an excuse.
January 21, 2025
Unprompted review
Reply from Konges Sløjd
HI Tara,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations, particularly with regard to the shipping delays.
We understand how frustrating this can be, and we sincerely apologize for not meeting the fast shipping expectations you had. We take your concerns seriously and will be looking into the issue to prevent it from happening in the future.
While the 15% discount is intended as a gesture of goodwill, we understand it may not fully make up for the inconvenience caused. We would love the opportunity to make this right and ensure you receive the level of service you deserve.
Please feel free to reach out directly to our customer care team with your order details, and we’ll do everything we can to resolve the situation to your satisfaction.
Thank you for your patience, and we hope to serve you better in the future.
/Konges Sløjd🍒
Caution: no aftersales service
Ordered a swim suit mid of December. The order is still 'open'. The order has been paid. No more updates were given.
Only a FAQ option on the website. I have emailed several times. One response. They were going to look into it. No more response since.
If you want to buy from Konges Slojd, do it through a reseller.
Not ok for such a brand! Their products are expensive and they care nothing at all about their customers
December 19, 2024
Unprompted review
Reply from Konges Sløjd
HI Claudia,
Thank you for sharing your experience, and we sincerely apologize for the frustration and confusion caused by the delay in processing your order. We understand how disappointing it can be, especially when there’s a lack of communication.
After looking into the matter, we believe there was a misunderstanding due to the fact that you contacted us from two different email addresses and under two different names. We have responded to both email threads with explanations and updates regarding your order.
Furthermore, we’ve processed a refund for your purchase as you should never be charged for an order that was not shipped.
We truly value your feedback, and we apologize again for any inconvenience caused. If you have any further questions or concerns, please don’t hesitate to get in touch with our customer service team directly, and we’ll be more than happy to assist you.
/Konges Sløjd🍒
Disappointed
I’ve liked the quality of all my previous orders, but the latest arrival is disappointing.
The cotton garments feel a bit too lightweight and, with the exception of a muslin dress, are not as soft to the touch as, say, similar (and cheaper) items would be at the Gap. Moreover the yellow wool and cotton cardigan looks and feels cheap. I realize these items were all on sale but I expected better from Konges.
January 8, 2025
Unprompted review
Reply from Konges Sløjd
Hi Anne,
Thank you for sharing your feedback, and we’re truly sorry to hear that your recent order didn’t meet your expectations. We’re glad to hear you’ve been happy with your previous purchases, and we deeply regret that the latest items didn’t live up to the quality you’ve come to expect from us.
We always strive to offer high-quality, comfortable garments, and we will take your comments into consideration as we continue to improve our collections.
If you'd like to discuss this further or arrange a return, please don’t hesitate to get in touch with our customer service team. We’re here to help!
/Konges Sløjd🍒
Fast delivery and everything beautiful…
Fast delivery and everything beautiful as usual
December 10, 2024
Unprompted review
Reply from Konges Sløjd
Hi Alice,
Thank you very much for your beautiful stars✨
It really means a lot that you are a happy customer❣️
//Konges Sløjd🍒
heartless scammers!!
heartless scammers!!! I ordered a personalized gift set for a newborn, but they forgot to print the name on the clothes... I wasted my nerves, time... and now I have to make a return and pay for YOUR mistake???? I'm just in SHOCK!!!!! Not only did you let the client down, I won't be able to make the gift I planned!!!! And I also have to pay for your unprofessional work????!!!!!
December 1, 2024
Unprompted review
Reply from Konges Sløjd
Hi Marina,
We are very sorry to hear that you have had this experience.
However, we are a little puzzled that you say you have to send them back and pay for it yourself, as we have not been in dialogue with you previously. This is certainly not our position and we would very much like to help you further with your claim.
We have just answered your enquiry by email and are currently awaiting your reply.
//Konges Sløjd🍒
Very poor quality
Very poor quality! Bought a winterjacket for my 3 year old. After 2 weeks of school the jacket is all ripped and no longer waterproof… . Would not recommend, specially given the price!
December 2, 2024
Unprompted review
Reply from Konges Sløjd
Hi Aoife,
We are very sorry to hear that you have had problems with one of our winterjacket's.
We take great pride in the high quality of our products, which is why we continuously work to optimize and further develop our products. We really appreciate your feedback.
We always encourage you to make a complaint so that we can help and find the right solution if there is a fault with the product. Please contact our customer service so we can help you further. :)
// Konges Sløjd 🍒
Everything was great
Everything was great, the dress was really beautiful 😍 love it
October 21, 2024
Unprompted review
Reply from Konges Sløjd
Hi Lia,
Thank you so much for the sweet feedback. We are very happy to hear that you love the dress👗🎀🌸
/ Konges Sløjd 🍒
is it a scam?
order placed end of August24. 2nd Sept, they delivered at wrong address point. 25th Sept the parcel has been returned to their warehouse. Since : no news, no update. no refund, no delivery. the Company does not try to find any solution. I have sent 3 emails to 'webshop@kongessloejd
of course, no answer...
Is it a scam ?
October 2, 2024
Unprompted review
Reply from Konges Sløjd
Hi 🍒
We are very sorry to hear that you have had a bad delivery experience.
All of our shipping related claims must go through the courier company first before we can offer a solution. Unfortunately, this means there may be a delayed response time on these claims, though we strive to answer our customers as quickly as possible.
We also always endeavour to respond to our customers' enquiries. And of course, we have tried to find your enquiry, but without success, unfortunately.
Why we reccomend to send us an email to webshop@kongessloejd.com ore try to call our customer service directly over the phone, so we can help you as fast as possible and solve the problem.
So If you still need help, please reach out to us so we can help you. :)
Fantastic jackets
My 4 year old twin granddaughters have never found a sequin they didn’t like. I bought bedangled jackets that they just love!
August 30, 2024
Unprompted review
Reply from Konges Sløjd
Thank you for the sweet feed back, we are so happy to hear that. <3
/ Konges Sløjd. 🍒
Everything was nice except cherry…
Everything was nice except cherry birthday garland. One letter was missing on it (letter “A” in word “birthday” :(
I didn’t have time to change to another one.
August 21, 2024
Unprompted review
Reply from Konges Sløjd
Hi Darla.
Thank you for the feedback.
We are very sorry to hear that there was a missing letter.
If you experience a mistake on a product we always recommend to contact our customer care service team, so we can help you find a solution. :)
/Konges Sløjd. 🍒
Fast shipping great quality super !!!
August 16, 2024
Unprompted review
Reply from Konges Sløjd
Hi, 🍒
Thank you for the sweet feedback.
We are very happy to hear that you received your parcel fast and that you are happy with the products and the quality :)
/ Konges Sløjd <3
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