Koreanskintherapy Reviews 144

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, frequently reporting that they did not work as advertised, particularly color-changing foundations that remained white or left an ashy tint. Customers also noted poor product quality, describing items as cheap, waxy, or greasy, and often arriving in unbranded packaging that differed significantly from website images. Consumers expressed frustration with the refund process. Additionally, many experienced a lack of response from customer service, with emails going unanswered and tracking information for orders often disappearing. Some people also reported issues with order fulfillment.

What people talk about most

Product

Reviewers express strong dissatisfaction with the product, frequently reporting that it is not as advertised.... See more

Quality

Clients share negative opinions on quality, with many expressing dissatisfaction with the products received.... See more

Refund

Customers had negative experiences with refund. Many reviewers report significant difficulties in obtaining... See more

Response time

Reviewers highlight significant dissatisfaction with response times. Customers consistently report sending... See more

Order

Consumers express significant dissatisfaction with the ordering process. Many reviewers report not receiving... See more

Based on these reviews

Rated 1 out of 5 stars

The CC cream has no colour and literally does nothing. The colour changing foundation is thick and waxy and definitely does not glide on like butter as they claim. Only a tiny amount in the stick... See more

Rated 1 out of 5 stars

Would give no stars if I could. Like everyone else experienced, I received unbranded product with cheap plastic packaging that looks nothing like the advertised version. It's also absolutely rubbish... See more

Rated 1 out of 5 stars

If I could give ZERO stars I would. I purchased a foundation stick and the tracking number never worked. The item did eventually arrive 4 weeks after ordered, but was sent from New York with return a... See more

Rated 1 out of 5 stars

It has been a month and no delivery. They don’t respond to your emails, the tracker hasn’t been updated since the day of my order. The phone number associated with this company on my credit card reco... See more

Rated 5 out of 5 stars

Great Customer service. The colours did not match my skin but the Customer Service was amazing and a refund was issued

Rated 1 out of 5 stars

Absolutely awful service. Received product, didn't work as promised, smells funny and feels tacky on my skin. Messaged multiple times asking to take advantage of 60 day money back guarantee, ignore... See more

Rated 1 out of 5 stars

Hi, I got Koreanskintheraphy Deep Collagen bottles, but on the packages it's written Made in China and no information about manufacturer on the bottles at all. Chat gpt about the ingredients 👉 Thi... See more

Rated 1 out of 5 stars

Nothing received just an empty packet flagged by Royal Mail. Contacted three times, no response. Kissed money good bye, seriously if you're an influencer please spread this.

Rated 1 out of 5 stars

I truly regret not reading these reviews before placing my order. The customer service is awful, they don’t respond at all. The product doesn’t work as advertised, and it’s essentially a scam. I’m now... See more

Rated 1 out of 5 stars

Absolute crap. Do not fall for it. Colour changing foundation does not change colour, it stays white, is greasy and heavy on skin. They ignore emails. I’ve learned now to never buy anything advertised... See more

Rated 1 out of 5 stars

Following on from a previous review I wrote where they were using the Elroel branded foundation stick in their ads and because of this I asked for a refund! THEY NEVER REFUNDED ME!! Luckily I bought w... See more

Rated 1 out of 5 stars

I just received my color changing foundation stick. It's horrible. It's like applying white Vaseline, there is no color changing. I bought medium color. It leaves your skin an ashy color. From the rev... See more

Rated 1 out of 5 stars

It looks nothing like what was advertised and certainly does not do as claimed in the adverts. The packaging is unbranded and a different shape container, the texture of the make up is thick like... See more

Rated 1 out of 5 stars

Bought directly from their website - they get one star only because something was shipped and received. Item that arrived has no brand marking on the product anywhere. Not on the makeup container its... See more

Rated 1 out of 5 stars

Don’t order from here! Like the other reviews this is a scam - unbranded packaging and the stick is just a thick white something, not even makeup. I didn’t read the reviews until after ordering and em... See more

Rated 1 out of 5 stars

0 stars if it was possible DO NOT BUY FROM THIS COMPANY !!!! I purchased over two weeks ago and im still waiting for my RMA label to be sent to me - now they are not even responding to my emails - pro... See more

Rated 1 out of 5 stars

Devastated I didnt read the reviews before purchase. These are definitely not korean make up. They are made in China and quality is rubbish. They look and feel like crap and the packaging looks nothin... See more

Rated 1 out of 5 stars

I ordered this product with high hopes. I received it in a timely manner but when I tried it, it caused my skin irritation (I have sensitive skin which the foundation was supposed to be safe for). Add... See more

Rated 1 out of 5 stars

No stars would be more appropriate. Do not buy, total scam. It is not from Korea, rather a very cheap knock off from China. Selling on Temu for much less than their "official website". Nothing abo... See more

Rated 1 out of 5 stars

This company does not even send Korean Skin Therapy branded products. I received items that I didn’t order, they failed to send all the items that I ordered, and worst the items I received I googled t... See more

Rated 1 out of 5 stars

Deceptive Ingredients Listing on Website The ingredients listed on website are deceiving as only 3 ingredients are listed. When I received the products and checked the ingredients, there were over... See more

Rated 1 out of 5 stars

Sent me a knockoff product which looked nothing like the product purchased off of website, nor did it have any branding on the packaging. Tried contacting them regarding my “60 day money back guarante... See more

Rated 1 out of 5 stars

Before you buy this product, I dare you to email the company on their email address on their website - You will discover that the email account doesn't exist. Do yourself a favour and don't get scamme... See more

Rated 1 out of 5 stars

Brought he Korean colour changing stick. There website looked good had a variety of different items. Was quite expensive for what it was €30 but thought I'd treat myself. Well why did I not check revi... See more

Rated 1 out of 5 stars

It’s a fraudulent company. Customer service does not exist. The phone number provided to my CC company is not working. All products are made in China, and who knows what ingredients they contain. No... See more

Rated 1 out of 5 stars

Do not buy from this company. I ordered the Sungboon Editor collagen ampoule and received EELHOE deep collagen intensive ampoule….a lessor product and NOT what i selected at check out. 2 emails sent... See more

Rated 1 out of 5 stars

Wish I had read reviews What a scam I got the colour change foundation stick Greasy makes face white and pale no colour despite depicted as light brown Have to pay costs of postage to get re... See more

Rated 1 out of 5 stars

I ordered the Korean skin therapy colour changing foundation having seen lots of social media adverts but regret it. Not only is it not as described, it has a waxy unpleasant feel similar to a high fa... See more

Rated 1 out of 5 stars

I purchased the colour changing foundation stick and I paid $55. I wish I had read here first and I usually do. It is horrible it looks like I'm wearing sunscreen. It doesn't change colour. I've email... See more

Rated 1 out of 5 stars

This company is a scam, i placed an order 8 weeks ago and after contacting their customer service 5 times i am still waiting for them to tell me where my order is at. I have requested a refund twice a... See more

Rated 1 out of 5 stars

It’s awful, I brought the changing colour foundation, absolute waste of money. It was heavy on skin, did not change colour and stunk of urine! Oh and you can apparently have a 60 day return but ne... See more

Rated 1 out of 5 stars

Fake product, not as advertised at all. I wish I'd looked here first 🤦🏻‍♀️ One returns email does not work, have messaged a different (support@ koreanskintherapy. com - no spaces) and had a v... See more

Rated 1 out of 5 stars

SCAM ALERT!!! Do not buy from this company. I just got caught out and am honestly kicking myself for not doing more research or reading those reviews prior to ordering. I ordered the colour changing... See more

Rated 1 out of 5 stars

Company is claiming to sell genuine Korean skin therapy products. But are actually selling knock off products. Please don't buy. Going to contact my bank to try and get a refund and report them to tra... See more

Rated 1 out of 5 stars

I received the CC creams and the odor is too strong for my taste. I developed a headache and dizziness while trying it out once. Even then, the cream does not really color correct or conceal like a fo... See more

Rated 1 out of 5 stars

The colour was different, the quality of the plastic the foundation is in is rubbish, cheap. Worst is that they have not responded to any of my emails for the last month since I got the product a... See more

Rated 1 out of 5 stars

I purchased this foundation stick as a second product, after having ordered one previously. Unfortunately, the experience was disappointing. I expected the color to be different, specifically da... See more

Rated 1 out of 5 stars

I ordered the Korean color changing foundation stick, medium color. After waiting for weeks, I received the product this morning. What I got was dark tint. The box or stick did not even have the labe... See more

Rated 1 out of 5 stars

This is an utter scam. Website promotes the product as all natural where it is actually all chemicals. They offer a 60 day no questions asked refund, but after requesting return details never heard ba... See more

Rated 1 out of 5 stars

Placed my order on Nov 20th, I was able to track it up to Nov 26th before it disappeared. My first contact I got a response saying it should arrive in 5-7 days and thanking me for my patience. After t... See more

Rated 1 out of 5 stars

BE AWARE SCAM i have ordered their ampule serum and what i have received its completely different packaging. I didnt even open it since its not same packaging i know they send just some cheap temu it... See more

Rated 1 out of 5 stars

They do not honor what they advertise. I never got my order, I kept emailing them and they would tell me they would send out another shipment but that NEVER happened. I placed my order in April, it is... See more

Rated 1 out of 5 stars

One word - Awful!! If there is an option for No star - thats what I would like to give! I asked for a refund and they never replied! No response or apology! Note: this item was sent from China not... See more

Rated 1 out of 5 stars

I bought both the natural and deep colour adapting foundations. Both are white and make me so very pale. Tried to send back so we will see if their 60 day money back guarantee is legitimate.

Rated 1 out of 5 stars

Order number:KST121355 I have demanded a full refund for non delivery every day for the past week: I get a response which is a non answer and occasionally a down right lie! The reviews h... See more

Rated 1 out of 5 stars

I’m VERY disappointed with Korean Skin Therapy’s customer service. I’ve been trying to contact them for a few weeks now to return a product for a refund, following their own return policy, but I hav... See more

Rated 1 out of 5 stars

Like a lot of people, I was influenced by their Instagram ads for the colour changing foundation that were all over my feed. They advertise that you can try it risk free for 60 days and if you'... See more

Rated 1 out of 5 stars

Cheap looking products that do not look like the collages ampoules on their website at all. Made in China. Wish I was clever enough to read the reviews here before buying and wasting my money on a sca... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

144 reviews

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Rated 1 out of 5 stars

I purchased this foundation stick as a…

I purchased this foundation stick as a second product, after having ordered one previously. Unfortunately, the experience was disappointing. I expected the color to be different, specifically darker than my first purchase.

In reality, once I received and tried it, the color turned out to be identical to the previous one, therefore very light, exactly like the foundation stick I had bought before. As a result, the product was unusable for my needs.

I was expecting a real difference in shade, but that was not the case. In practice, I wasted my money, because I couldn’t use it and had to throw it away.

A negative experience, especially due to the lack of clarity in the shade descriptions.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy this product

Do not buy this product. It does not match your skin tone. If you are looking for that Halloween undead look it may suit you, but otherwise do not waste your money.
Remember, if it looks too good to be true, then 99.9%of the time it is.

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

0 stars if it was possible DO NOT BUY…

0 stars if it was possible DO NOT BUY FROM THIS COMPANY !!!! I purchased over two weeks ago and im still waiting for my RMA label to be sent to me - now they are not even responding to my emails - product is sticky chalky and does nothing to improve quality of skin

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

I’d give it no stars if I could

I’d give it no stars if I could. I might as well have thrown £28 in the bin. Ordered the serum and something that looked and smelled like tippex turned up, unbranded with no info or ingredients. Hell will freeze over before I put that on my skin. Wish I’d have checked trustpilot 💩

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

I should have come here to read the…

I should have come here to read the reviews. I bought the so-called "Korean Skin Therapy" color changing stick foundation. The packaging is nothing like advertised and the stick itself is some unlabeled rectangular stick with a strange built-in spoolie wand in the middle.

I emailed them to return the product and asked them for a refund while explaining the product I received didn't look anything like what was advertised, and this is their reply (according to "Josie")
"Please note that the packaging may look different due to recent rebranding; however, the formula inside remains exactly as advertised. While our manufacturing partner is based in China, all products are produced following the same strict quality standards as our Korean formulations to ensure authenticity and effectiveness."

Replied back stating there are other customers with similar complaints about the product and asked again for a refund and procedures for return. Hopefully I can get a refund.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

It’s awful, don’t waste your money

It’s awful, I brought the changing colour foundation, absolute waste of money.
It was heavy on skin, did not change colour and stunk of urine!

Oh and you can apparently have a 60 day return but need to get hold of them first and then pay for shipping!! Absolute liberty!

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM do not order

Don’t order from here! Like the other reviews this is a scam - unbranded packaging and the stick is just a thick white something, not even makeup. I didn’t read the reviews until after ordering and emailed right away and conveniently they didn’t read my email for a few days until it was dispatched and said it was too late to cancel. This shouldn’t be allowed to sell something that’s clearly such a scam.

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

Advertises 13.98 for 2 CC creams once…

Advertises 13.98 for 2 CC creams once you approve order eith shipping fee - these scammed add.5.98 tax!!
I have started a claim with PAYPAL. Now that I got product it's terrible and I want my money back. DON'T BUY FROM THESE SCAMMERS.

December 7, 2025
Unprompted review
Rated 1 out of 5 stars

Devastated I didnt read the reviews…

Devastated I didnt read the reviews before purchase. These are definitely not korean make up. They are made in China and quality is rubbish. They look and feel like crap and the packaging looks nothing like what is shown in the advert. Please read reviews before purchase!!!!!

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use!! FAKE products sent

Awful company, not the real product sent but a cheap alternative that retails for less than a fiver on amazon!! Blocked my emails and refused to refund the £24 they charged me for the real item I purchased on their website. Would give 0 stars!!

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

Mis-sold product

Mis-sold product. Doesn’t cover at all, feels waxy on skin. Product not as shown on the online videos - absolute fraud!

Customer service is horrendous! 10 email and one reply. 60 days return if you do not like - cannot get a reply on how to action! Said they’d refund no need to send back. Still no refund and we are 7 week down the line!

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t bother

Sent me a knockoff product which looked nothing like the product purchased off of website, nor did it have any branding on the packaging. Tried contacting them regarding my “60 day money back guarantee” and didn’t hear anything from them. Their support email is undeliverable, so I contacted PayPal and opened a dispute, magically KST finally contacted regarding the PayPal dispute. Dispute has been closed because I refuse to spend $25 on return postage of product to the US. Emails from KST have been going around in circles and I’m likely just talking to AI at this stage but I will keep trying and keep annoying them

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute crap

Absolute crap. Do not fall for it. Colour changing foundation does not change colour, it stays white, is greasy and heavy on skin. They ignore emails. I’ve learned now to never buy anything advertised on Instagram. Utter pure shite product.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Zero stars awarded

Zero stars awarded. Do not use this company. The item shown in the advert is not what you receive. I received an unmarked very cheap plastic item that was nothing like the photograph. A waste of money and no response from them. False advertising drop site!

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!Undelivered after several weeks with excuses AND LIES

Order number:KST121355

I have demanded a full refund for non delivery every day for the past week: I get a response which is a non answer and occasionally a down right lie!
The reviews here are all saying that they have never received their order!! Or that it wasn't Korean products
They to ask me to be patient...or say a refund hasn't yet been arranged
Bought cc cream on special offer on the 24 November !
Received an email saying it was on the way...but weeks have passed,no answers to my email, I am very unhappy.
Your company has my money but I have not received my order.
Why??
And I keep receiving publicity for your products by email every day: completely out of order, I cannot unsubscribe if I have not received my order.
Never trust their publicity, avoid completely

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS SITE

DO NOT PURCHASE FROM THIS SITE! They don’t sent products that they advertise on the site. I ordered the foundation stick blender. I received other kind of sticks. Tried it all feels cheap and thick. Doesn’t blend at all, face stays all white. It came from china! It’s not Korean products! Reviews on the site is all fake ! Tried emailing them no reply! It’s a scam!

November 23, 2025
Unprompted review

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