Koreanskintherapy Reviews 144

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, frequently reporting that they did not work as advertised, particularly color-changing foundations that remained white or left an ashy tint. Customers also noted poor product quality, describing items as cheap, waxy, or greasy, and often arriving in unbranded packaging that differed significantly from website images. Consumers expressed frustration with the refund process. Additionally, many experienced a lack of response from customer service, with emails going unanswered and tracking information for orders often disappearing. Some people also reported issues with order fulfillment.

What people talk about most

Product

Reviewers express strong dissatisfaction with the product, frequently reporting that it is not as advertised.... See more

Quality

Clients share negative opinions on quality, with many expressing dissatisfaction with the products received.... See more

Refund

Customers had negative experiences with refund. Many reviewers report significant difficulties in obtaining... See more

Response time

Reviewers highlight significant dissatisfaction with response times. Customers consistently report sending... See more

Order

Consumers express significant dissatisfaction with the ordering process. Many reviewers report not receiving... See more

Based on these reviews

Rated 1 out of 5 stars

The CC cream has no colour and literally does nothing. The colour changing foundation is thick and waxy and definitely does not glide on like butter as they claim. Only a tiny amount in the stick... See more

Rated 1 out of 5 stars

Would give no stars if I could. Like everyone else experienced, I received unbranded product with cheap plastic packaging that looks nothing like the advertised version. It's also absolutely rubbish... See more

Rated 1 out of 5 stars

If I could give ZERO stars I would. I purchased a foundation stick and the tracking number never worked. The item did eventually arrive 4 weeks after ordered, but was sent from New York with return a... See more

Rated 1 out of 5 stars

It has been a month and no delivery. They don’t respond to your emails, the tracker hasn’t been updated since the day of my order. The phone number associated with this company on my credit card reco... See more

Rated 5 out of 5 stars

Great Customer service. The colours did not match my skin but the Customer Service was amazing and a refund was issued

Rated 1 out of 5 stars

Absolutely awful service. Received product, didn't work as promised, smells funny and feels tacky on my skin. Messaged multiple times asking to take advantage of 60 day money back guarantee, ignore... See more

Rated 1 out of 5 stars

Hi, I got Koreanskintheraphy Deep Collagen bottles, but on the packages it's written Made in China and no information about manufacturer on the bottles at all. Chat gpt about the ingredients 👉 Thi... See more

Rated 1 out of 5 stars

Nothing received just an empty packet flagged by Royal Mail. Contacted three times, no response. Kissed money good bye, seriously if you're an influencer please spread this.

Rated 1 out of 5 stars

I truly regret not reading these reviews before placing my order. The customer service is awful, they don’t respond at all. The product doesn’t work as advertised, and it’s essentially a scam. I’m now... See more

Rated 1 out of 5 stars

Absolute crap. Do not fall for it. Colour changing foundation does not change colour, it stays white, is greasy and heavy on skin. They ignore emails. I’ve learned now to never buy anything advertised... See more

Rated 1 out of 5 stars

Following on from a previous review I wrote where they were using the Elroel branded foundation stick in their ads and because of this I asked for a refund! THEY NEVER REFUNDED ME!! Luckily I bought w... See more

Rated 1 out of 5 stars

I just received my color changing foundation stick. It's horrible. It's like applying white Vaseline, there is no color changing. I bought medium color. It leaves your skin an ashy color. From the rev... See more

Rated 1 out of 5 stars

It looks nothing like what was advertised and certainly does not do as claimed in the adverts. The packaging is unbranded and a different shape container, the texture of the make up is thick like... See more

Rated 1 out of 5 stars

Bought directly from their website - they get one star only because something was shipped and received. Item that arrived has no brand marking on the product anywhere. Not on the makeup container its... See more

Rated 1 out of 5 stars

Don’t order from here! Like the other reviews this is a scam - unbranded packaging and the stick is just a thick white something, not even makeup. I didn’t read the reviews until after ordering and em... See more

Rated 1 out of 5 stars

0 stars if it was possible DO NOT BUY FROM THIS COMPANY !!!! I purchased over two weeks ago and im still waiting for my RMA label to be sent to me - now they are not even responding to my emails - pro... See more

Rated 1 out of 5 stars

Devastated I didnt read the reviews before purchase. These are definitely not korean make up. They are made in China and quality is rubbish. They look and feel like crap and the packaging looks nothin... See more

Rated 1 out of 5 stars

I ordered this product with high hopes. I received it in a timely manner but when I tried it, it caused my skin irritation (I have sensitive skin which the foundation was supposed to be safe for). Add... See more

Rated 1 out of 5 stars

No stars would be more appropriate. Do not buy, total scam. It is not from Korea, rather a very cheap knock off from China. Selling on Temu for much less than their "official website". Nothing abo... See more

Rated 1 out of 5 stars

This company does not even send Korean Skin Therapy branded products. I received items that I didn’t order, they failed to send all the items that I ordered, and worst the items I received I googled t... See more

Rated 1 out of 5 stars

Deceptive Ingredients Listing on Website The ingredients listed on website are deceiving as only 3 ingredients are listed. When I received the products and checked the ingredients, there were over... See more

Rated 1 out of 5 stars

Sent me a knockoff product which looked nothing like the product purchased off of website, nor did it have any branding on the packaging. Tried contacting them regarding my “60 day money back guarante... See more

Rated 1 out of 5 stars

Before you buy this product, I dare you to email the company on their email address on their website - You will discover that the email account doesn't exist. Do yourself a favour and don't get scamme... See more

Rated 1 out of 5 stars

Brought he Korean colour changing stick. There website looked good had a variety of different items. Was quite expensive for what it was €30 but thought I'd treat myself. Well why did I not check revi... See more

Rated 1 out of 5 stars

It’s a fraudulent company. Customer service does not exist. The phone number provided to my CC company is not working. All products are made in China, and who knows what ingredients they contain. No... See more

Rated 1 out of 5 stars

Do not buy from this company. I ordered the Sungboon Editor collagen ampoule and received EELHOE deep collagen intensive ampoule….a lessor product and NOT what i selected at check out. 2 emails sent... See more

Rated 1 out of 5 stars

Wish I had read reviews What a scam I got the colour change foundation stick Greasy makes face white and pale no colour despite depicted as light brown Have to pay costs of postage to get re... See more

Rated 1 out of 5 stars

I ordered the Korean skin therapy colour changing foundation having seen lots of social media adverts but regret it. Not only is it not as described, it has a waxy unpleasant feel similar to a high fa... See more

Rated 1 out of 5 stars

I purchased the colour changing foundation stick and I paid $55. I wish I had read here first and I usually do. It is horrible it looks like I'm wearing sunscreen. It doesn't change colour. I've email... See more

Rated 1 out of 5 stars

This company is a scam, i placed an order 8 weeks ago and after contacting their customer service 5 times i am still waiting for them to tell me where my order is at. I have requested a refund twice a... See more

Rated 1 out of 5 stars

It’s awful, I brought the changing colour foundation, absolute waste of money. It was heavy on skin, did not change colour and stunk of urine! Oh and you can apparently have a 60 day return but ne... See more

Rated 1 out of 5 stars

Fake product, not as advertised at all. I wish I'd looked here first 🤦🏻‍♀️ One returns email does not work, have messaged a different (support@ koreanskintherapy. com - no spaces) and had a v... See more

Rated 1 out of 5 stars

SCAM ALERT!!! Do not buy from this company. I just got caught out and am honestly kicking myself for not doing more research or reading those reviews prior to ordering. I ordered the colour changing... See more

Rated 1 out of 5 stars

Company is claiming to sell genuine Korean skin therapy products. But are actually selling knock off products. Please don't buy. Going to contact my bank to try and get a refund and report them to tra... See more

Rated 1 out of 5 stars

I received the CC creams and the odor is too strong for my taste. I developed a headache and dizziness while trying it out once. Even then, the cream does not really color correct or conceal like a fo... See more

Rated 1 out of 5 stars

The colour was different, the quality of the plastic the foundation is in is rubbish, cheap. Worst is that they have not responded to any of my emails for the last month since I got the product a... See more

Rated 1 out of 5 stars

I purchased this foundation stick as a second product, after having ordered one previously. Unfortunately, the experience was disappointing. I expected the color to be different, specifically da... See more

Rated 1 out of 5 stars

I ordered the Korean color changing foundation stick, medium color. After waiting for weeks, I received the product this morning. What I got was dark tint. The box or stick did not even have the labe... See more

Rated 1 out of 5 stars

This is an utter scam. Website promotes the product as all natural where it is actually all chemicals. They offer a 60 day no questions asked refund, but after requesting return details never heard ba... See more

Rated 1 out of 5 stars

Placed my order on Nov 20th, I was able to track it up to Nov 26th before it disappeared. My first contact I got a response saying it should arrive in 5-7 days and thanking me for my patience. After t... See more

Rated 1 out of 5 stars

BE AWARE SCAM i have ordered their ampule serum and what i have received its completely different packaging. I didnt even open it since its not same packaging i know they send just some cheap temu it... See more

Rated 1 out of 5 stars

They do not honor what they advertise. I never got my order, I kept emailing them and they would tell me they would send out another shipment but that NEVER happened. I placed my order in April, it is... See more

Rated 1 out of 5 stars

One word - Awful!! If there is an option for No star - thats what I would like to give! I asked for a refund and they never replied! No response or apology! Note: this item was sent from China not... See more

Rated 1 out of 5 stars

I bought both the natural and deep colour adapting foundations. Both are white and make me so very pale. Tried to send back so we will see if their 60 day money back guarantee is legitimate.

Rated 1 out of 5 stars

Order number:KST121355 I have demanded a full refund for non delivery every day for the past week: I get a response which is a non answer and occasionally a down right lie! The reviews h... See more

Rated 1 out of 5 stars

I’m VERY disappointed with Korean Skin Therapy’s customer service. I’ve been trying to contact them for a few weeks now to return a product for a refund, following their own return policy, but I hav... See more

Rated 1 out of 5 stars

Like a lot of people, I was influenced by their Instagram ads for the colour changing foundation that were all over my feed. They advertise that you can try it risk free for 60 days and if you'... See more

Rated 1 out of 5 stars

Cheap looking products that do not look like the collages ampoules on their website at all. Made in China. Wish I was clever enough to read the reviews here before buying and wasting my money on a sca... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

144 reviews

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Rated 1 out of 5 stars

The worst!

I ordered my foundation on the 12th of November 2025. I never received my order, and to this day have sent email after email to the company. At first they reply, and send you the link to tracking, then, when you ask for a refund they ignore you. Scammed of €36. Do not buy from this company. The worst.

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Its a total SCAM

Its a total SCAM. I am dumb and got sucked into people advertising it, Don't be dumb like me, do not buy from this fake company. Its unbranded, not whats advertised and can be brought a lot lot cheaper on Amazon. I ordered the colour charging foundation stick, it came within a couple of weeks but was not branded like the photos make out, it was oblong not triangle, no printed writing on the case, they dont have a brand they just send knock offs from China. They now are not selling it on their fake scammed site. I don't understand why websites like these aren't being shut down.

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

If i could give no stars I would have

If i could give no stars I would have. I initially bought there CC Cream early in the year & it was great. I thought finally found a CC Cream that does what it says & felt great on the skin. Ordered more of the product & it not only came in a smaller tube, this one felt diffrrent on the skin. Didn't blend like the original one i bought but also felt greasy. I have also bought 2 other diffrrent products from them (stupidly) & what I received was a cheap chinese fake products. They arrived & looked totally diffrrent with different names & look of the product !!! Tried emailing them to their supposed customer support weeks ago & still havn't heard back from them. So much for their claim it may take a few days to respond.
DO NOT BUY FROM THEM UNLESS YOU WANT TO LOSE YOUR MONEY!!
BIGGEST SCAM EVER

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam!

Product received had no coverage or pigmentation. It's just a white waxy stick that has no colour changing effect at all.
Zero response to any communications sent about delay in receiving goods or on quality of item once it arrived.
Dont waste your money

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. unbranded, not what i ordered (stick foundation)
Thick like theater make up, doesn't change color... I am rarely scammed, i guess i forgot to check trustpilot on this one

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

The colour was different, STICKY AND BAD QUALITY

The colour was different, the quality of the plastic the foundation is in is rubbish, cheap.

Worst is that they have not responded to any of my emails for the last month since I got the product and as others have said more emails for other products keeps coming.

DON'T BUY ANYTHING FROM THIS COMPANY.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy!!

Do not buy!!! Absolute rubbish, doesn’t work at all and leaves you feeling greasy and sticks. Did nothing to cover

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. The product was like white wallpaper paste, and it was so full of chemicals that it gave me a skin rash. It does not colour change at all. I contacted them for a discount which I still havnt recieved a month later. DO NOT BUY.

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

I just received my color changing…

I just received my color changing foundation stick. It's horrible. It's like applying white Vaseline, there is no color changing. I bought medium color. It leaves your skin an ashy color. From the reviews I just read it will be pointless to even ask for a refund. I do not recommend this product.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Fake colour match foundation stick received, company won't refund me

I ordered the colour match foundation stick. The product I received was some fake, unbranded foundation stick that wasn't even the same shape as what is advertised. It doesn't cover or blend in with my skin tone, it's greasy, and the bristles of the brush were shedding after the first use. I contacted them and sent pictures of the fake product I received. They replied back that they are currently "rebranding", hence the product looking different. No, this is a scam. The product is labeled "Made in China" and has typos and a poorly translated paragraph of directions to use the stick.
They will not refund me and won't even return any further emails. But they send promo emails every few days. Avoid this company, they're garbage.

November 9, 2025
Unprompted review
Rated 1 out of 5 stars

Scam of company

Scam of company

Products never arrived and I asked for proof with photos - couldn’t provide me with pictures and now not responding to emails.

Told them 16th or 17th December and two weeks have passed and no proof, no refund and no replies !!!

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible product. Zero stars.

If I could give ZERO stars I would. I purchased a foundation stick and the tracking number never worked. The item did eventually arrive 4 weeks after ordered, but was sent from New York with return address of some random woman’s name bs an actual company address and is absolutely NOTHING like advertised. The color did not change and left my face with an ashy tint. Texture is incredibly greasy. ( I have medium toned Caucasian skin for reference.) Everything from the container and brush on down is incredibly cheaply made. I am not returning it because the shipping cost and time to send it off is not worth it. Very disappointing.

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Its all fake

Its all fake! Not only does their foundation stick and all other products not work, they owe me my money back and I haven’t heard from them for over a month!
Don’t buy from this company!!!

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

Fake

Hi, I got Koreanskintheraphy Deep Collagen bottles, but on the packages it's written Made in China and no information about manufacturer on the bottles at all. Chat gpt about the ingredients
👉 This is a very basic, low-cost formula.
It works as a simple moisturizing cream-serum, but there is no real “power boosting” effect.

December 19, 2025
Unprompted review

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