Koreanskintherapy Reviews 144

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, frequently reporting that they did not work as advertised, particularly color-changing foundations that remained white or left an ashy tint. Customers also noted poor product quality, describing items as cheap, waxy, or greasy, and often arriving in unbranded packaging that differed significantly from website images. Consumers expressed frustration with the refund process. Additionally, many experienced a lack of response from customer service, with emails going unanswered and tracking information for orders often disappearing. Some people also reported issues with order fulfillment.

What people talk about most

Product

Reviewers express strong dissatisfaction with the product, frequently reporting that it is not as advertised.... See more

Quality

Clients share negative opinions on quality, with many expressing dissatisfaction with the products received.... See more

Refund

Customers had negative experiences with refund. Many reviewers report significant difficulties in obtaining... See more

Response time

Reviewers highlight significant dissatisfaction with response times. Customers consistently report sending... See more

Order

Consumers express significant dissatisfaction with the ordering process. Many reviewers report not receiving... See more

Based on these reviews

Rated 1 out of 5 stars

The CC cream has no colour and literally does nothing. The colour changing foundation is thick and waxy and definitely does not glide on like butter as they claim. Only a tiny amount in the stick... See more

Rated 1 out of 5 stars

Would give no stars if I could. Like everyone else experienced, I received unbranded product with cheap plastic packaging that looks nothing like the advertised version. It's also absolutely rubbish... See more

Rated 1 out of 5 stars

If I could give ZERO stars I would. I purchased a foundation stick and the tracking number never worked. The item did eventually arrive 4 weeks after ordered, but was sent from New York with return a... See more

Rated 1 out of 5 stars

It has been a month and no delivery. They don’t respond to your emails, the tracker hasn’t been updated since the day of my order. The phone number associated with this company on my credit card reco... See more

Rated 5 out of 5 stars

Great Customer service. The colours did not match my skin but the Customer Service was amazing and a refund was issued

Rated 1 out of 5 stars

Absolutely awful service. Received product, didn't work as promised, smells funny and feels tacky on my skin. Messaged multiple times asking to take advantage of 60 day money back guarantee, ignore... See more

Rated 1 out of 5 stars

Hi, I got Koreanskintheraphy Deep Collagen bottles, but on the packages it's written Made in China and no information about manufacturer on the bottles at all. Chat gpt about the ingredients 👉 Thi... See more

Rated 1 out of 5 stars

Nothing received just an empty packet flagged by Royal Mail. Contacted three times, no response. Kissed money good bye, seriously if you're an influencer please spread this.

Rated 1 out of 5 stars

I truly regret not reading these reviews before placing my order. The customer service is awful, they don’t respond at all. The product doesn’t work as advertised, and it’s essentially a scam. I’m now... See more

Rated 1 out of 5 stars

Absolute crap. Do not fall for it. Colour changing foundation does not change colour, it stays white, is greasy and heavy on skin. They ignore emails. I’ve learned now to never buy anything advertised... See more

Rated 1 out of 5 stars

Following on from a previous review I wrote where they were using the Elroel branded foundation stick in their ads and because of this I asked for a refund! THEY NEVER REFUNDED ME!! Luckily I bought w... See more

Rated 1 out of 5 stars

I just received my color changing foundation stick. It's horrible. It's like applying white Vaseline, there is no color changing. I bought medium color. It leaves your skin an ashy color. From the rev... See more

Rated 1 out of 5 stars

It looks nothing like what was advertised and certainly does not do as claimed in the adverts. The packaging is unbranded and a different shape container, the texture of the make up is thick like... See more

Rated 1 out of 5 stars

Bought directly from their website - they get one star only because something was shipped and received. Item that arrived has no brand marking on the product anywhere. Not on the makeup container its... See more

Rated 1 out of 5 stars

Don’t order from here! Like the other reviews this is a scam - unbranded packaging and the stick is just a thick white something, not even makeup. I didn’t read the reviews until after ordering and em... See more

Rated 1 out of 5 stars

0 stars if it was possible DO NOT BUY FROM THIS COMPANY !!!! I purchased over two weeks ago and im still waiting for my RMA label to be sent to me - now they are not even responding to my emails - pro... See more

Rated 1 out of 5 stars

Devastated I didnt read the reviews before purchase. These are definitely not korean make up. They are made in China and quality is rubbish. They look and feel like crap and the packaging looks nothin... See more

Rated 1 out of 5 stars

I ordered this product with high hopes. I received it in a timely manner but when I tried it, it caused my skin irritation (I have sensitive skin which the foundation was supposed to be safe for). Add... See more

Rated 1 out of 5 stars

No stars would be more appropriate. Do not buy, total scam. It is not from Korea, rather a very cheap knock off from China. Selling on Temu for much less than their "official website". Nothing abo... See more

Rated 1 out of 5 stars

This company does not even send Korean Skin Therapy branded products. I received items that I didn’t order, they failed to send all the items that I ordered, and worst the items I received I googled t... See more

Rated 1 out of 5 stars

Deceptive Ingredients Listing on Website The ingredients listed on website are deceiving as only 3 ingredients are listed. When I received the products and checked the ingredients, there were over... See more

Rated 1 out of 5 stars

Sent me a knockoff product which looked nothing like the product purchased off of website, nor did it have any branding on the packaging. Tried contacting them regarding my “60 day money back guarante... See more

Rated 1 out of 5 stars

Before you buy this product, I dare you to email the company on their email address on their website - You will discover that the email account doesn't exist. Do yourself a favour and don't get scamme... See more

Rated 1 out of 5 stars

Brought he Korean colour changing stick. There website looked good had a variety of different items. Was quite expensive for what it was €30 but thought I'd treat myself. Well why did I not check revi... See more

Rated 1 out of 5 stars

It’s a fraudulent company. Customer service does not exist. The phone number provided to my CC company is not working. All products are made in China, and who knows what ingredients they contain. No... See more

Rated 1 out of 5 stars

Do not buy from this company. I ordered the Sungboon Editor collagen ampoule and received EELHOE deep collagen intensive ampoule….a lessor product and NOT what i selected at check out. 2 emails sent... See more

Rated 1 out of 5 stars

Wish I had read reviews What a scam I got the colour change foundation stick Greasy makes face white and pale no colour despite depicted as light brown Have to pay costs of postage to get re... See more

Rated 1 out of 5 stars

I ordered the Korean skin therapy colour changing foundation having seen lots of social media adverts but regret it. Not only is it not as described, it has a waxy unpleasant feel similar to a high fa... See more

Rated 1 out of 5 stars

I purchased the colour changing foundation stick and I paid $55. I wish I had read here first and I usually do. It is horrible it looks like I'm wearing sunscreen. It doesn't change colour. I've email... See more

Rated 1 out of 5 stars

This company is a scam, i placed an order 8 weeks ago and after contacting their customer service 5 times i am still waiting for them to tell me where my order is at. I have requested a refund twice a... See more

Rated 1 out of 5 stars

It’s awful, I brought the changing colour foundation, absolute waste of money. It was heavy on skin, did not change colour and stunk of urine! Oh and you can apparently have a 60 day return but ne... See more

Rated 1 out of 5 stars

Fake product, not as advertised at all. I wish I'd looked here first 🤦🏻‍♀️ One returns email does not work, have messaged a different (support@ koreanskintherapy. com - no spaces) and had a v... See more

Rated 1 out of 5 stars

SCAM ALERT!!! Do not buy from this company. I just got caught out and am honestly kicking myself for not doing more research or reading those reviews prior to ordering. I ordered the colour changing... See more

Rated 1 out of 5 stars

Company is claiming to sell genuine Korean skin therapy products. But are actually selling knock off products. Please don't buy. Going to contact my bank to try and get a refund and report them to tra... See more

Rated 1 out of 5 stars

I received the CC creams and the odor is too strong for my taste. I developed a headache and dizziness while trying it out once. Even then, the cream does not really color correct or conceal like a fo... See more

Rated 1 out of 5 stars

The colour was different, the quality of the plastic the foundation is in is rubbish, cheap. Worst is that they have not responded to any of my emails for the last month since I got the product a... See more

Rated 1 out of 5 stars

I purchased this foundation stick as a second product, after having ordered one previously. Unfortunately, the experience was disappointing. I expected the color to be different, specifically da... See more

Rated 1 out of 5 stars

I ordered the Korean color changing foundation stick, medium color. After waiting for weeks, I received the product this morning. What I got was dark tint. The box or stick did not even have the labe... See more

Rated 1 out of 5 stars

This is an utter scam. Website promotes the product as all natural where it is actually all chemicals. They offer a 60 day no questions asked refund, but after requesting return details never heard ba... See more

Rated 1 out of 5 stars

Placed my order on Nov 20th, I was able to track it up to Nov 26th before it disappeared. My first contact I got a response saying it should arrive in 5-7 days and thanking me for my patience. After t... See more

Rated 1 out of 5 stars

BE AWARE SCAM i have ordered their ampule serum and what i have received its completely different packaging. I didnt even open it since its not same packaging i know they send just some cheap temu it... See more

Rated 1 out of 5 stars

They do not honor what they advertise. I never got my order, I kept emailing them and they would tell me they would send out another shipment but that NEVER happened. I placed my order in April, it is... See more

Rated 1 out of 5 stars

One word - Awful!! If there is an option for No star - thats what I would like to give! I asked for a refund and they never replied! No response or apology! Note: this item was sent from China not... See more

Rated 1 out of 5 stars

I bought both the natural and deep colour adapting foundations. Both are white and make me so very pale. Tried to send back so we will see if their 60 day money back guarantee is legitimate.

Rated 1 out of 5 stars

Order number:KST121355 I have demanded a full refund for non delivery every day for the past week: I get a response which is a non answer and occasionally a down right lie! The reviews h... See more

Rated 1 out of 5 stars

I’m VERY disappointed with Korean Skin Therapy’s customer service. I’ve been trying to contact them for a few weeks now to return a product for a refund, following their own return policy, but I hav... See more

Rated 1 out of 5 stars

Like a lot of people, I was influenced by their Instagram ads for the colour changing foundation that were all over my feed. They advertise that you can try it risk free for 60 days and if you'... See more

Rated 1 out of 5 stars

Cheap looking products that do not look like the collages ampoules on their website at all. Made in China. Wish I was clever enough to read the reviews here before buying and wasting my money on a sca... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

144 reviews

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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

If I could give less than a 1 star I would.
After purchasing foundation from them in November 2025, I am yet to still receive the product. Despite numerous emails requesting follow up and then a refund, I have had no response from them.
The one time they did respond was to tell me that because the product has been despatched they can't process a refund. So now I have no product and I'm out of pocket! The lack of customer service is absolutely disgusting! They are thieves who will happily take your money and then not deliver!

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM , silk ampoule comes in different packaging - some random Amazon brand made in China don’t buy

March 4, 2026
Unprompted review
Rated 1 out of 5 stars

Scam…

I ordered from Ķoreanskintherapy a month ago, but never received my order. Now they are charging me again! and I am going to contact my bank on monday. DON'T order from this company !

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam, like others have said. I received wrong order and despite me contacting them by email asking for a refund or the correct product, I've heard nothing from them. Can't find a phone number to contact them on either.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam, i placed an order 8 weeks ago and after contacting their customer service 5 times i am still waiting for them to tell me where my order is at. I have requested a refund twice and all they say is ‘i have passed this request to our specialist team’ and noone gets back to me!! Do not buy from this site.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

The product is terrible

The product is terrible - does not change to your skin tone, is greasy, AND the biggest lie is that you can return the products for a full refund, but they withhold $10 because???

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

After paying $118 AUD

After paying $118 AUD, i received different products to what i ordered. Don’t use this company. They are dodgy and expensive.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Useless product and money back guarantee is a lie

Like a lot of people, I was influenced by their Instagram ads for the colour changing foundation that were all over my feed. They advertise that you can try it risk free for 60 days and if you're not completely happy, you can return it for a refund.

The product itself if pretty useless. It doesn't change to match your skintone, but just stays white. So unless you're going for the geisha look, it's useless.

I messaged them to ask if I could return it. I was told that since I'm an international customer, they would refund the order within the week and I didn't need to return it. After chasing the refund twice, I finally got it almost four weeks later. However, the product cost £21.60 not including delivery, and they have refunded only £7.32. I messaged them back to find out why, but of course haven't had a response.

Pity I couldn't give them zero our of five. Don't touch them with a bargepole.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY

SCAM COMPANY! EMAIL CONFIRMATION WILL DISAPPEAR. NOBODY WILL GET BACK TO YOU. NEVER GOT MY PRODUCT. OUT 79 DOLLARS

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Received no product or customer service - SCAM

Placed my order on Nov 20th, I was able to track it up to Nov 26th before it disappeared. My first contact I got a response saying it should arrive in 5-7 days and thanking me for my patience. After that - NOTHING. No product, no updates, no more responses. I have reached out multiple times and have received ZERO customer service. It's almost 2 months later and I'm out my money. If you look up the business address, it's a house in Georgia. This is obviously not a real business and shady stuff is going on. I wish I had read the reviews before ordering, but just got caught up in the Instagram advertising and bought it on impulse. I'm so tired of scammers doing these things to real, hard working people. DO NOT BUY FROM THIS COMPANY.

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Do not recommend

I ordered this product with high hopes. I received it in a timely manner but when I tried it, it caused my skin irritation (I have sensitive skin which the foundation was supposed to be safe for). Additionally the foundation did not have coverage but rather went on like a heave white wax and pretty much stayed that way. I did reach out to the company twice to try to get a refund (they say you can expect a reply in 24 hours) I never received a reply and could not get a refund. Dissappointed all around do not recommend.

January 11, 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Product awful, no reply to emails or messages. Scammers. My order KST110087 was sent but didn’t work so emailed back and have had zero response

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Wish I checked trust pilot first before buying.

Brought he Korean colour changing stick. There website looked good had a variety of different items. Was quite expensive for what it was €30 but thought I'd treat myself. Well why did I not check reviews on here first. Mine came within 3 weeks but when I opened the packing instantly knew I'd been scammed. Product looks totally different from website pictures. Different shape no packaging/ branding on item. Very cheap plastic stick with a white cream inside, which stays white on your face. Total scam. Have emailed no response. DO NOT get succered in like me!!

January 5, 2026
Unprompted review

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