Koriwhiskey Reviews 518

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 264 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the delivery service, citing extremely slow shipping times and frequent issues with orders not arriving or being considerably delayed. Reviewers also felt that the products were overpriced for their actual quality, often describing them as cheap, small, and not matching the descriptions or images on the website. Many reported receiving damaged items, including broken glasses and presentation boxes, and were disappointed with the origin and craftsmanship of the products. Conversely, a small portion of people felt satisfied with the product quality, finding the glasses beautiful, well-crafted, and aesthetically pleasing, sometimes even exceeding their expectations. Some customers also noted good packaging that protected their items during transit and appreciated the communication regarding delivery updates.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing disappointment regarding the... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant dissatisfaction... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service, citing frequent delays and items not... See more

Price

Customers expressed significant dissatisfaction with the pricing, frequently describing products as... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Wish I came across this review page before placing order with Kori Whiskey. After placing an order, I never received email on order confirmation - which feels highly spammy. And when the order finally... See more

Rated 2 out of 5 stars

I ordered 2 glasses, one arrived damaged in transit. Whilst the look and quality of the glasses is second to none the customer service has let the product down. Multiple emails, messages and no conta... See more

Rated 1 out of 5 stars

Ordered the decanter, whiskey glass and stones - for starters these are all tiny - not sure who would use them? But more importantly the glass quality feels like plastic or acrylic. They probably cost... See more

Rated 4 out of 5 stars

It was not what I expected. The glasses were much smaller and lighter than I expected. Our large cube ice did not fit. So we made slightly smaller, round ice cubes that fit perfectly. We has our f... See more



Contact info

2.5

Poor

TrustScore 2.5 out of 5

518 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Minus 5 Stars

If there was a minus 5 - star rating, they are lucky to receive that.

This is a SCAM company. They take your money and send you bogus tracking information. I am filing a complaint against this company.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Poor product, poor customer service. Avoid.

I cancelled this order shortly after purchasing it, having read the reviews. The company refused to cancel and insisted on shipping it anyway, assuring me that I could return it once it arrived.

When it did arrive, it was extremely disappointing.

Despite being marketed as a Japanese whisky glass, it was shipped from China. The glass itself is very thin, lightweight, and feels cheap and low quality. Nothing about it feels premium or suitable for a proper whisky glass. The wooden box is equally poor, made from very cheap wood and looks unpleasant and poorly finished.

To make matters worse, their website instructs customers to email for return details. I have emailed three times and received no response whatsoever. The only emails I have received are automated messages asking me to leave a review.

Poor quality, misleading product description, and non-existent customer service. I would strongly recommend avoiding this company.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

These are cheap and flimsy glasses

These are cheap and flimsy glasses ! Don't be fooled by the descriptions and photos. They took weeks to arrive. They kept on sending shipping updates which said nothing . I have returned them to China and it has cost me to do so. I have also had to fill in extensive forms for China customs to include detailed codes for the products. I am still waiting on my refund.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful glasses, great quality

Really pleased with the 2 beautiful boxed glasses which arrived within 16 days in December, well packaged and presented. So pleased to have ignored the negative reviews, definitely not my experience, would recommend, lovely quality and the recipients were delighted!

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful - AVOID!!

Dreadful.
Claims quality Japanese craftsmanship etc.
The item that came was a cheap, heavy, mass produced piece of rubbish.
£46! Would have felt a bit ripped off if it was £5.
A total scam.
Avoid!!

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

What they advertise…and what you receive

What they advertise “ Every Kori Whiskey glass is a testament to meticulous craftsmanship” is the polar opposite from what you will receive. After waiting and waiting, they finally arrived in their “original wooden casing for you to be the very next person to have touched the glass after it’s craftsman” (aka plywood?) were two flimsy cheap mass produced glasses that I would be too embarrassed to gift. A total scam.

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t purchase anything from here

Don’t purchase anything from here. I purchased what was advertised to be a beautiful Japanese whiskey glass and received a glass item so small it would barely hold a shot measure and you certainly can’t get your lips to the side of the glass due to the shape in order to drink anything. It resembles an eye bath and is very cheaply made. Dreadful! Extremely slow delivery too. A complete rip off. Do not buy

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the Shimo “handmade Japanese glass” that I purchased for £29.00 as a gift for a family member. I ordered on the 13th December and it has only just arrived on the 31st December after I was told the latest it would arrive was the 23rd. The “Handmade” box is awful quality and arrived with two sides of the lid cracked off.

December 31, 2025
Unprompted review
Rated 2 out of 5 stars

24 days to be delivered and no gift box as advertised

Ordered this for a Christmas present on 06/12. The glass has only just arrived on 30/12 - how can it take 24 days to be delivered. It’s also advertised as a luxury ‘Japanese whiskey glass’ but shipped from china?

The packaging for the glass was abysmal, just came in bubble wrap and a plastic delivery bag, yet on their website it states that it should include an ‘authentic wooden gift box’? Where’s the gift box? The look of the glass isn’t as impressive as the photos on their website. The photos on the website look like something you’d get from selfridges, but the actual product looks like something you’d get off Temu.

I emailed their customer service twice over 3 weeks to ask when my parcel should be delivered and got a generic response that didn’t actually answer my question.

AVOID!

December 6, 2025
Unprompted review
Rated 4 out of 5 stars

Nice Glass

Hi, I got 2 of the Bijutsu style glasses and I would say I would of liked them to be a bit bigger and the wood that is crafted onto the glass feels like it is going to crack.
I do like the style of the glass though.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting…

Ordered two glasses on 2nd December, still waiting for them to be delivered. They were a Christmas gift too.

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

I'd give no stars if I could

I'd give no stars if I could
Ordered on December 6th!!!!
Still waiting for delivery. Wish I'd read the reviews before I ordered 😭 oh and BTW since when does hand made from Japan come from China🤬😡
Generic replies from Fastway
Left Sydney for the central coast on the 22nd 1 HOUR AWAY AND STILL NOT HERE
bye bye my money. TOTAL SCAM will be reported to the ACCC

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Worse experience!!!

Worse experience!!!!

I ordered 2 times the
"Asama - Japanese Whisky Glass (1+1 Free) Buy 1 get 1 free". And I paid for the price of it. The 19 December 2025 I only received 1 glass and never received the others one. I call the company of delivery and they didn’t have it. I also send an email to your compagny but no one answered me. I never had a refund for the missing glass. I tried to call no answer. I send email to the delivery company too and same no answer.

I post this review the 29 December and I still haven’t my refund nor the three missing glass.

I want a refund and an explanation.

December 29, 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful Glass

The glass was a gift and I have not given it to the recipient yet. It is beautiful! However, I was expecting it to arrive in a wooden box for presentation. It did not. There was no indication that I had to chose that option. I would have paid more to have the box. Otherwise I am very happy with my purchase.

December 7, 2025
Unprompted review
Rated 2 out of 5 stars

Not genuinely Japanese or hand-crafted

I ordered a whiskey glass from the website - I believe it’s called the Edo glass. It arrived after a couple weeks, and the packaging was quite nice. The glass itself was a decent size, but it was clear the glass was not ‘hand-crafted’ as is suggested on the website- the glass was made in a mould.

The company is based in China and there is clearly a strong focus on hiding this fact on their website. It was only after placing an order that it became apparent that these glasses are decidedly not Japanese.

The reason I have given 2* instead of 1* is because the person I gifted the glass to was happy with the gift, and it did come in a nicely presented gift box. It was of a normal whisky glass size, which it sounds like other customers might not have received, so I am grateful for that.

It’s just a disappointment that the company is parading themselves as authentically Japanese when they are not, and that the glasses are marketed as ‘hand-crafted’ when they are clearly made from glass moulds. You can actually see the seam in the glasses where the moulds have been placed together.

December 19, 2025
Unprompted review

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