Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
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Review summary
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So far, there has been no response to any emails I have sent inquiring about shipping. I ordered a Christmas blazer for a function this weekend (ordered 3 weeks ago) and zero update on shipping or whe... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
One star is too many. Garment was a print of a knitting pattern on a cheap nylon top with no fibre content labels. Illegal in the UK. Model shown on website was wearing a gorgeous chunky knitted pa... See more
Company replied
Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.5
Bad
480 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Expect the worst
Expect the worst. Placed an order weeks ago for a function I attended. No delivery. No update. Tracking code of little use. Thought surely by Christmas. No. No response from Korsina.com. If it does ever arrive I expect a horrible experience trying to return it based on lack of customer support so far.
Update: Package arrived 2Jan26. Wow. Even if it had arrived on time, two weeks ago, it would be returned immediately. It is nothing like what is pictured and described. Decieptful is being kind. Its like they took a photo copy of the picture and printed that on thin fabric. Same quality as costume pop up stores around Halloween.
December 23, 2025
Unprompted review
Reply from Korsina
Dear George,
We were truly sorry to hear about your frustrating experience with your order, including the delayed delivery, lack of updates, and unresponsive customer service.
First, we want to apologize for the delay in our response to your inquiries. We can confirm that your order is still in transit, and our customer service team has already replied to your email with detailed logistics information, including updates on the tracking status. Please check your inbox for the update.
We understand your concern about the return process should you wish to return the item upon delivery. Please rest assured that we will be happy to assist you with completing the return as quickly as possible if you are not satisfied with the product. Our team will guide you through every step to ensure a smooth experience.
Thank you for your patience and understanding. We appreciate your feedback as we work to improve our communication and customer service processes.
Best regards,
Customer complaint team
complaint@korsina.com
SCAM........
I SHOULD HAVE DONE MY HOMEWORK.... I ORDERED A CHRISTMAS SWEATER FOR MY WORK HOLIDAY PARTY. I ORDERED ON 12/8 AND HERE IT IS CHRISTMAS EVE EVERYONE WEARING THERE SWEATER AND ME SITTING HERE WITH NO SWEATER PLEASE DO YOURSELF A FAVOR AND ORDER ELSEWHERE... I WILL BE ASKING FOR FULL REFUND
December 24, 2025
Unprompted review
Reply from Korsina
Dear Matthew,
We were truly sorry to hear that your order did not arrive in time for your work holiday party on Christmas Eve.
We understand your request for a full refund and want to assist you promptly. However, we are currently unable to locate your order details in our system with the information provided.
To provide an order update, we kindly ask that you contact our customer support team directly at [complaint@korsina.com] and include your order number.
Once we receive your order number, we will immediately investigate your case and work to resolve this matter for you as quickly as possible.
Best regards,
Customer complaint team
complaint@korsina.com
If I could give zero I would
If I could give zero I would. Lesson learned don’t buy stuff from Instagram. Took 3 weeks+ to turn up as comes from China, and is supposed to be knitted but can only be compared to what they made goal keeper tops out of in the 90’s. Cost more than a nice wool/cotton jumper from the local garden centre as well. Avoid at all costs.
December 23, 2025
Unprompted review
Reply from Korsina
Dear Lenny,
We were truly sorry to hear about your disappointing experience with our product.
We take your feedback very seriously, as it highlights critical areas for improvement in our product quality, shipping transparency, and customer experience. We are committed to reviewing our sourcing and quality control processes to ensure that future products align with the standards our customers expect.
If you require any further assistance or wish to discuss potential resolutions, please do not hesitate to contact us directly. We are here to help and will do our best to address your concerns.
Thank you for bringing this matter to our attention.
Best regards,
Customer complaint team
complaint@korsina.com
So after waiting nearly four weeks my…
So after waiting nearly four weeks my jumper i use that term loosley turned up not i repeat not hand knitted polyester at best desighn is not awfull but it shows fur and three dimesional on the picture how this company gets away with it i dont know it wants closing down and taking to court for trade description my opinion donot waste your money on a cheap polyester crap jumper
December 23, 2025
Unprompted review
Reply from Korsina
Dear customer,
We were truly sorry to read about your extremely disappointing experience with the jumper you ordered, and we sincerely apologize for the frustration caused by the lengthy wait time and the product failing to meet your expectations.
If you require any further assistance or wish to discuss after-sales support options, please do not hesitate to contact our customer service team directly. We are here to help and will do our best to address your concerns.
Thank you for bringing this matter to our attention. We hope to have the opportunity to make this right for you.
Best regards,
Customer complaint team
complaint@korsina.com
Hoping i can get a refund
Hoping i can get a refund. If the customer service stands up I may give an extra star
My jumper finally came today, to say disappointed is an understatement. The neck is almost as big as the waist. And the quality is abysmal. The photo on the website shows a thick woolen jumper with bold colour and what arrived is cheap, badly made and ill fitting. The waist is supposed to be a ribbed hem along with the sleeve cuffs but is a poorly cut and badly sewn. While i accept you state on your website that due to lighting the item may differ SLIGHTLY from the one depicted but this is not slight, everything about it is different and much much lower quality than I would expect.
December 23, 2025
Unprompted review
Reply from Korsina
Dear Dean
We are truly sorry to hear about the disappointment you have experienced with your jumper.
We sincerely apologize for the poor quality and fit of the item you received. We take your feedback very seriously and are committed to improving our product standards and ensuring that our customers are satisfied with their purchases.
We have instructed our customer service team to respond to your email regarding the refund. Please check your inbox for our response.
Thank you for your patience and understanding as we work to resolve this matter. We hope that by addressing your concerns promptly, we can regain your trust and improve your experience with us.
Best regards,
Customer complaint team
complaint@korsina.com
Complete scam
Complete scam! Ordered a Christmas "sweater" that is actually an image printed on a long sleeve shirt. Would give 0 stars if I could.
December 21, 2025
Unprompted review
Reply from Korsina
Dear Andy,
We are truly sorry to hear about your experience with the item you ordered.
We would like to clarify that the item you purchased was described as a hoodie, rather than a sweater.
We deeply regret any inconvenience this has caused you. To address your concerns, we have reached out to you via email,please kindly check your inbox.
If you have not received this email, or if you need further assistance, please contact us directly at the email below. Our team is here to help and will work with you to find a satisfactory solution.
Thank you for your patience and understanding as we work to resolve this matter. We hope to regain your trust and improve your experience with us.
Best regards,
Customer complaint team
complaint@korsina.com
Garbage thieves don’t not order…
Garbage thieves don’t not order anything from them ever tip off need to be reported to cpb and the fbi
December 8, 2025
Unprompted review
Reply from Korsina
Dear Lloyd,
We were sorry to see your feedback and would like to provide clarification regarding your order status.
We confirm that your order was shipped on December 10. On the same day, we sent a shipping confirmation email containing the tracking information to the email address you used to place the order. You can check your inbox (and spam folder, just in case) at any time to track the real-time status of your package.
Our customer service team is also ready to assist you with any questions you may have about the shipment.
Your order is scheduled for delivery soon. If you are not satisfied with the product upon receipt, please contact us promptly. We will provide you with a return address and assist you with the refund process to resolve the issue properly.
Best regards,
Customer complaint team
complaint@korsina.com
Avoid at all costs
UPDATE- following my review Korsina contacted me. After sending photos of my item they have fully refunded me. I am not amending my rating though as the item was nothing like I ordered, nor was it easy to contact them.
Avoid at all costs. I ordered a knitted tank top but received an awful polyester top with a very bad print on it. The colour looks to have run on the print, and the stitching is bad. Tried to upload a review on their website but it wouldn’t allow me…maybe because I was going to give it a 0.5 star review. I’m trying to contact them but not holding out much hope!
December 22, 2025
Unprompted review
Reply from Korsina
Dear customer,
We sincerely apologize for the disappointing experience you had with the knitted tank top you ordered.
Our website has a 30-day after-sales policy. If you are not satisfied with the product you received, please feel free to contact us with your order details and photos of the item. We will provide you with a solution that meets your expectations as soon as possible.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to make this right for you.
Best regards,
Customer complaint team
complaint@korsina.com
Do not order from this website
Do not order from this website
I am in a dispute with this company.
First, they sent me counterfeit products
Now they’re offering me just a 50% refund
An absolute scam.
They’ve even asked me to send their products back to America when they are based in Japan
December 22, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about the dissatisfaction you have experienced with your order and the frustration caused by the return process.
We want to clarify that the 50 % refund offer was intended as a goodwill gesture to help you avoid the hassle and cost of returning the items.
However, we fully respect your right to a full refund and are committed to assisting you with the return process.
If you prefer to return the products for a full refund, please simply reply to our latest email, and we will promptly provide you with the correct return address and detailed instructions. We will ensure that your refund is processed as soon as we receive the returned items.
We apologize again for any confusion or inconvenience this situation has caused.
Best regards,
Customer complaint team
complaint@korsina.com
I placed an order on November 22
I placed an order on November 22, 2025 and still have not received it. Website says it was shipped but there is no way to track it.
December 21, 2025
Unprompted review
Reply from Korsina
Dear Barbara,
We sincerely apologize for the inconvenience caused by the tracking issue with your order.
We understand how frustrating it is that the website shows the order as shipped but there is no available tracking method, and we are committed to resolving your concerns as quickly as possible.
However, we are unable to locate your exact order with the information currently provided. Could you please contact us at [complaint@korsina.com] with your detailed order information (such as order number, registered name)?
Once we receive your email, we will immediately launch an investigation and keep you updated on the progress.
Thank you for your patience and understanding.
Best regards,
Customer complaint team
complaint@korsina.com
SCAM WEBSITE
SCAM WEBSITE
Ordered a jumper from these guys. Picture makes the jumper look like a good quality knitted jumper, description also states the jumper is knitted. Item arrived as an oversized, poor quality printed jumper. Looks like something you'd order from shein for a couple of quid, not something you'd spend £30 on. Do not waste your time ordering from this site.
December 21, 2025
Unprompted review
Reply from Korsina
Dear Kieran,
We are truly sorry to hear that the jumper you received did not meet your expectations in terms of quality and appearance.
We sincerely apologize for this experience and want to assure you that we take your concerns very seriously.
Our customer complaint team has reached out to you via email to discuss this matter further and to provide a satisfactory solution. We hope to work with you to resolve this issue promptly and to your satisfaction. Our team is here to help and will do everything possible to address your concerns and find a resolution.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
Do not order anything from this…
Do not order anything from this company. The products are nothing like what is advertised and they deny any knowledge of your order when you attempt a return.
***
Updated - the response from Korsina is exactly the same as I got when I contacted them. After days of back and forth they did find my email address and order
The company is a complete fraud operation.
December 20, 2025
Unprompted review
Reply from Korsina
Dear Ross,
We are truly sorry to hear about the issues you have faced with your order.
We have searched our entire system using the email address you provided for placing the order, but unfortunately, we could not find any record of you contacting us regarding this issue.
If you used a different email address to contact us, our system may not have been able to link it to your order, which is why our customer service team might have asked for order details. We apologize for any confusion this may have caused.
Our Customer Complaint Team has already sent an email to the email address used for placing the order regarding the return. If you still wish to return the item, please reply to that email, and we will guide you through the process.
We deeply regret any inconvenience this has caused you and are committed to resolving this matter promptly.
Best regards,
Customer complaint team
complaint@korsina.com
Worst company to order anything from!
This is the worst experience I’ve ever had ordering from a website. I ordered a blazer weeks ago and still haven’t received it. I’ll never order another thing from this company.
December 5, 2025
Unprompted review
Reply from Korsina
Dear Scott,
We are truly sorry to hear about the negative experience you have had with your recent order.
We would like to investigate this matter and provide you with the information and assistance you need. Could you please contact us at [complaint@korsina.com] and provide us with the details of your order? This information will help us locate your order and understand what has gone wrong.
We are committed to resolving this issue as quickly as possible and ensuring that you receive the blazer you ordered.
Thank you for your patience and understanding as we work to address this matter.
Best regards,
Customer complaint team
complaint@korsina.com
False Advertising
False Advertising. The item I received is clearly very different from the picture. I paid $40 for a very very cheap long sleeve shirt with a print on it that attempts to give it texture as if it's knit. I could return it for a refund minus the shipping cost to and from China. From previous experience, the return shipping alone is double digits.
December 19, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear that the item you received did not meet your expectations .
We sincerely apologize for this experience and want to assure you that we take your feedback very seriously.
If you would like to return the item and receive a refund, please contact our customer service team. They will provide you with the necessary return address and guide you through the return process to ensure that you receive your refund promptly.
We deeply regret any inconvenience this has caused you and appreciate your patience as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
Deceptive image/products
Orders what I thought would be a great sweater for Christmas it was not even a sweater it was a poorly printed picture of a sweater on cheap polyester material. I am asking for an immediate refund but have no heard anything back
December 19, 2025
Unprompted review
Reply from Korsina
Dear Kristine,
We are truly sorry to hear that the item did not meet your expectations and was not the great sweater you were hoping for.
We sincerely apologize for any inconvenience and frustration this has caused you. Please know that we have been actively responding to your emails regarding the refund request. We have noted that you have also replied to our communications, and we want to ensure that this matter is resolved promptly.
We have responded to your most recent email and are awaiting your reply. Please check your inbox for our latest communication. Your feedback and cooperation are important to us as we work to process your refund request.
We deeply regret any delay in our response and appreciate your patience as we work through this process.
Best regards,
Customer complaint team
complaint@korsina.com
One star is too many.
One star is too many.
Garment was a print of a knitting pattern on a cheap nylon top with no fibre content labels. Illegal in the UK. Model shown on website was wearing a gorgeous chunky knitted patterned jumper. Price £30.
Flammable nylon top received was disgusting.
Would never have managed a full refund if I hadn't paid through Paypal.
December 19, 2025
Unprompted review
Reply from Korsina
Dear Jude,
We are truly sorry to hear about the disappointment you have faced with the product you received.
We sincerely apologize for the inconvenience caused and for any distress this situation has caused you. We take your concerns very seriously and are committed to ensuring that our products meet the quality and safety standards expected by our customers.
We are pleased to inform you that the full refund has already been processed and should be reflected in your original payment account. If you have any further concerns or need additional assistance, please do not hesitate to contact us. Our team is here to help and ensure that your concerns are addressed promptly.
Thank you for your understanding and patience as we work to improve our processes and ensure a better experience for all our customers.
Best regards,
Customer complaint team
complaint@korsina.com
Definitely NOT the “sweaters” pictured…
Definitely NOT the “sweaters” pictured and ordered. Very strange material. Neither sweater, sweatshirt, nor t-shirt. No label providing any information as to what it’s made from. Not soft, cozy, cute, dimensional, or even slightly similar to product shown online and in order confirmation.
December 14, 2025
Unprompted review
Reply from Korsina
Dear customer,
Thank you for taking the time to share your experience with us. We are truly sorry to hear that the products you received did not meet your expectations and were not as described on our website.
We take your feedback very seriously and are committed to continuously improving our product quality and descriptions to ensure that our customers receive items that match their expectations. Your input is valuable to us, and we will use it to make necessary improvements.
If you would like further assistance with this matter, such as returning the items or discussing a resolution, please do not hesitate to contact us at [complaint@korsina.com]. Our team is here to help and will work with you to find a satisfactory solution.
Thank you for your understanding, and we hope to have the opportunity to improve your experience with us in the future.
Best regards,
Customer complaint team
complaint@korsina.com
Terrible customer service.
Terrible customer service.
2 weeks late on delivery so I tried to cancel my order since i saw it did not shipped. They ignored me for a week, shipped the product and responded that I can not return my product because it shipped. Avoid these guys like the plague.
November 25, 2025
Unprompted review
Reply from Korsina
Dear Rory,
Thank you for reaching out and sharing your concerns about the delay in delivery and the difficulties you experienced in trying to cancel your order. We sincerely apologize for the inconvenience caused by the delay in our response and the frustration you have faced.
Please know that any delay in our response was not intentional, and we are committed to improving our communication processes.
Regarding your request to return the order, we want to clarify that our return policy requires that the product be returned before a refund can be processed. This is because we need to receive the item back to verify its condition before issuing a refund.
Unfortunately, this means that we cannot process a refund until the product has been returned to us.
We apologize for the inconvenience this has caused you. If you still wish to return the product and receive a refund, please contact us as soon as you receive the item. Our team will guide you through the return process and ensure that your refund is processed promptly once we receive the returned item.
We deeply regret that this experience has been so unsatisfactory for you, and we hope that by working together, we can resolve this matter to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
Dont trust their pictures! Dont buy it! Its a lie!
They are lying with their pictures. Looks like you are buying sparkling tights when its actually a print. So ugly. Difficult to make a return. Have to pay return yourself. They are way behind Shein, dont know how they can stay in business. Worst crap ever.
December 19, 2025
Unprompted review
Reply from Korsina
Dear Katarina,
We sincerely apologize for the disappointment you have faced with the product you received.
We deeply regret that the tights you received did not meet your expectations in terms of appearance and quality. We take your feedback very seriously and are committed to improving our product descriptions and images to better reflect the actual items.
Our team has reached out to you via email to discuss this matter further and to provide assistance with the return process. We hope to collaborate with you to find a resolution that meets your satisfaction.
If you have not received this email, or if you need further assistance, please do not hesitate to reply to us. We are here to help and ensure that your concerns are addressed promptly.
Thank you for your patience and understanding as we work to resolve this issue.
Best regards,
Customer complaint team
complaint@korsina.com
The images on their website do not…
The images on their website do not reflect what you actually receive. On the website, various products look embroidered, with very unique and cool looking artistic designs. What you get.....are the same-ish patterns but printed on a scratchy fabric. Basically, another Chinese merch scam. Oh, and expect to wait quite a while for your crappy stuff to come
December 12, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear that the products you received did not meet your expectations based on the images and descriptions on our website.
We sincerely apologize for any inconvenience caused by the delay in delivery and the quality of the fabric used in the products. We take your feedback very seriously and are committed to improving our product standards and communication with our customers.
Our Customer Complaint Team has already reached out to you via email to discuss this matter further and to provide a satisfactory solution. Please check your inbox for the email from our team. They are dedicated to assisting you and ensuring that your concerns are addressed promptly.
If you have not received this email, please reply to us directly. Our team will prioritize your case and work with you to find a resolution that meets your satisfaction.
Thank you for your patience and understanding as we work to resolve this issue.
Best regards,
Customer complaint team
complaint@korsina.com
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