Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
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Review summary
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What people talk about most
Reviews shaping this summary
So far, there has been no response to any emails I have sent inquiring about shipping. I ordered a Christmas blazer for a function this weekend (ordered 3 weeks ago) and zero update on shipping or whe... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
One star is too many. Garment was a print of a knitting pattern on a cheap nylon top with no fibre content labels. Illegal in the UK. Model shown on website was wearing a gorgeous chunky knitted pa... See more
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Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.5
Bad
480 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No followup after order confirmation
No followup after order confirmation. Been weeks. Order is still waiting to be shipped. Tried cancelling but no response. This sites a scam
November 5, 2025
Unprompted review
Reply from Korsina
Dear Houa,
We are truly sorry for the frustration you have experienced and the delay in communication regarding your order. Please know that we take your concerns very seriously.
We have checked the status of your order and found that it was shipped on November 20th. An email with the tracking number was sent to the address you provided. This email should have included all the necessary details for you to track your package.
We apologize for the delay in our response. We have received your emails and have replied to you with the relevant information. Please check your inbox for our response to ensure you have the latest updates on your order.
Thank you for your patience and understanding. We are committed to resolving any issues you may have and ensuring a better experience moving forward.
Best regards,
Customer complaint team
complaint@korsina.com
Think I’ve been scammed
Ordered hoodie on 7th November. Still not shipped by company - 16th November. Shipping cost was steep. Having now read the other reviews here, I am concerned I have been scammed and will never receive the order. Will be requesting a full refund via email but not holding out for any luck.
November 16, 2025
Unprompted review
Reply from Korsina
Dear customer,
We understand how frustrating it can be to wait for an order to be shipped.
To clarify, we do have a stated order processing time listed on our website, which you can review in our shipping policy. Once an order is shipped, we will send a confirmation email with the tracking number to our customers. If you have any questions or need assistance with your order, our customer support is available to help.
We take your concerns very seriously. Given your request for a refund, we have already processed the cancellation of your order. The refund details have been communicated to you via email. Please check your inbox to confirm the refund status.
We apologize for any inconvenience this delay may have caused and appreciate your patience. If you have any further questions or need additional assistance, please do not hesitate to reply to us.
Best regards,
Customer complaint team
complaint@korsina.com
All around poor
It was slow to ship and is one of the most cheaply made shirts I've ever spent that much money on. The seam on the side split the second time that I wore it and the material is so cheap, I'm not even sure it's repairable.
November 12, 2025
Unprompted review
Reply from Korsina
Dear Michael,
We are truly sorry to hear about your experience with the shirt. We understand how disappointing it can be when a product does not meet your expectations.
We have checked our records and see that you have already reached out to our customer service team. They have responded to you with a proposed solution. We hope this can help address the issue you encountered.
Please take a moment to review our team’s response and let us know if the solution is acceptable to you. Your satisfaction is important to us, and we want to ensure we resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we apologize again for the inconvenience caused.
Best regards,
Customer complaint team
complaint@korsina.com
Reply from Korsina
Hi Victor,
We’re really glad to hear that you had a positive experience with our support team. If you need any help, don’t hesitate to get in touch.
The Korsina team
Beware
Beware : Sweaters are not as advertised. Its just cheap print on polyester.
But I will give 2 stars and not 0 because the support team DID refund my order (except for the shipping costs) and therefore I thank them! However, the product is the most important part for a customer, it's what I paid for, and in that aspect it was really disapointing.
October 24, 2025
Unprompted review
Reply from Korsina
Dear Francisco,
Thank you for taking the time to share your feedback with us.
We are truly sorry that the sweater you received did not meet your expectations in terms of quality and material.
Your experience is very important to us, and we will take your feedback seriously to improve our product offerings.
Once again, we apologize for the disappointment you experienced. We are committed to making things right and will work diligently to address any issues in our product listings and quality control processes.
Best regards,
Customer complaint team
complaint@korsina.com
Poor quality clothing
Received my Men's Christmas Santa And Dinosaur Relief Embroidered Print Casual Hoodie, terrible quality material used, isn’t embroidered as it stated, it resembles the picture in the add slightly, it’s something I could have purchased on Temu for €7, I would avoid purchasing on this site,
Update after a month still waiting for them to reach out to me on email, even there customer service support is as terrible as there clothing, once again avoid there’s more quality clothing websites available
November 6, 2025
Unprompted review
Reply from Korsina
Dear Patrick,
We are extremely sorry to hear about the issue you've encountered with the item. We understand how disappointing it must be to receive an item that does not meet your expectations.
We have reached out to you via email to discuss this matter further. Please check your inbox at your earliest convenience and reply to our email so we can work together to find a satisfactory solution.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
Customer complaint team
complaint@korsina.com
Shipping delay was weeks, not days
I ordered a shirt for a vacation a few weeks before I was due to travel.
I got no updates on shipping, and had to cancel a week before, since I knew the delivery time would be long even after it shipped.
I cancelled my order, and it was respected (they did first suggest I could wait it out).
Order well in advance!
October 6, 2025
Unprompted review
Reply from Korsina
Hi Paul,
Thank you for your feedback.
Regarding your review about being asked to wait for the shipment, this was just a suggestion we provided. We apologize if it caused any confusion.
We are committed to improving our service and hope to serve you better in the future.
Best regards,
The Korsina team
Scam seller and scam delivery company
On September 6, 2025, I ordered an artsy shirt from Korsina.com for my adult son's October 16 birthday. It never arrived and my requests for refund were ignored. Korsina used UniUni for deliver and they never delivered and ignored my follow up. These have behaved like scam sites and I recommend people not use either. There will likely be a response to my posting that they are looking into the situation, but nothing comes of it. AVOID!
October 31, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are sorry to hear about the issues you have encountered with your order and the inconvenience it has caused.
We take your concerns very seriously and want to provide you with a detailed explanation and update.
We have verified that your package encountered an anomaly during the delivery process. In such situations, our standard procedure is to immediately contact the delivery service provider to investigate the issue. Additionally, we reach out to our customers to collaborate on finding a resolution as quickly as possible. We assure you that we are not ignoring your follow-up; rather, we are actively working to resolve the matter.
We understand how frustrating it can be when things do not go as planned, and we want to ensure that we are transparent with you. We sent you an email on November 2 explaining the situation and applied a full refund to your order. Please check your email for this communication and verify the refund details.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
Customer complaint team
complaint@korsina.com
Scam!
Do not purchase from
This site!!! Clothes actually send are cheap prints on poor materials
January 27, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about your experience with the quality of the items you received.
We have tried to locate your order based on the information we have, but unfortunately, we are unable to find it. To better assist you and find a satisfactory solution, we highly recommend that you contact our Customer Complaints Department directly at the following email address.
Our team is dedicated to working with you to resolve this matter to your satisfaction. Your feedback is important to us, and we will do our best to address your concerns.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve this issue with you.
Best regards,
Customer complaint team
complaint@korsina.com
Bait and Switch
The hoodie I received looks VAGUELY like their image online, but with obvious deficiencies in materials and workmanship. I’d be embarrassed to wear it. This was after shipping was nearly a month. I contacted them about a refund and their refund policy (which I had not read ahead of time) requires the customer to return the item at the customer’s expense, then trust they’ll actually refund the money, which seems unlikely. Knowing how unlikely it’ll be that anyone would do that (they even say as much), they offer a partial refund of 30%. They sell bait-and-switch junk then keep 70%. STAY AWAY.
October 19, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear that the hoodie you received did not meet your expectations and that you are dissatisfied with the product.
Our team has processed your refund request according to our standard return procedure. However, we understand that this process may not have been satisfactory to you, and we apologize for any further inconvenience this may have caused.
We would like to take additional steps to resolve this issue to your satisfaction. Unfortunately, we are currently unable to locate your order details in our system. To better assist you and find a satisfactory solution, we kindly ask you to contact us directly at the email below with your order details. Our team is committed to working with you to find a resolution that meets your expectations.
We appreciate your patience and understanding as we work to address your concerns.
Best regards,
Customer complaint team
complaint@korsina.com
Crap prints not knitted jumpers. Cheap material. Avoid at all costs
Utter crap. Bought what I thought was a knitted jumper what I got was a blurry printed crappy material thing that I wouldn't wash the car with. Utterly disgusting company with no ethics at all. Waiting to hear back from my email but doubt I will get anywhere.
October 17, 2025
Unprompted review
Reply from Korsina
Dear Arran,
We are truly sorry to hear that the product you received did not meet your expectations. Please accept our sincerest apologies for this experience.
We take your feedback very seriously and are committed to continuously improving our products.
We have reviewed your case and found that our team has already responded to your refund request. We kindly ask you to check your email for our response and reply to it at your earliest convenience. This will allow us to proceed with the next steps and resolve this matter for you.
We appreciate your patience and understanding as we work to address your concerns.
Best regards,
Customer complaint team
complaint@korsina.com
The garments are very poorly made and…
The garments are very poorly made and don't resemble the pictures at all. They won't let you put anything other than a four star review on their site. This is cheap disposable trash at it's worst. The knitted jumpers are if fact printed sweatshirt material - and very thin at that.
October 7, 2025
Unprompted review
Reply from Korsina
Dear Daren,
We are truly sorry to hear about the issues you have experienced with the garments you received. We take your feedback very seriously and are committed to resolving this matter to your satisfaction.
We have reached out to you via email to discuss this issue further and to work together on finding a satisfactory solution. Please check your inbox for our email. We would appreciate it if you could review our message and reply at your earliest convenience.
If for any reason you have not received our email, or if you prefer to contact us directly, please feel free to reach out to us at the email address below.
We value your business and want to ensure that you are completely satisfied with your experience. Your feedback is important to us, and we are here to help.
Best regards,
Customer complaint team
complaint@korsina.com
Shipping was the worst part
Shipping took 4-6 weeks to arrive. There were virtually no updates during the process. When I inquired, I was given little to no information about a status update, just to keep waiting.
Shirts were very thin/flimsy material. Stains on the shirt when it arrived. I didn't even want to bother for a return, but I know I won't get to wear the shirts much before they wear out
August 4, 2025
Unprompted review
Reply from Korsina
Dear Robert,
We are really sorry to hear about the issues you encountered with the shipping process and the quality of the shirts you received. We understand how frustrating this must have been for you.
We want to investigate this matter thoroughly and work with you to find a satisfactory solution, so we have contacted you via email to discuss the issues you raised and to understand how we can make this right for you.
Please check your inbox and reply to our email at your earliest convenience. Your feedback is important to us, and we are committed to resolving this to your satisfaction.
Thank you for your understanding and cooperation.
Best regards,
Customer complaint team
complaint@korsina.com
STOP!
STOP!! walk away from this website. I purchased a number of items of clothing. When they arrived I was appalled at the quality. Retuning them proved impossible as they were shipped to UK from USA and cost would have been prohibitive. My advice to anyone is steer clear.
August 1, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are sorry to hear about your experience and the issues you encountered with the quality of the items you received.
We would like to review your order and provide you with a satisfactory solution. However, we are currently unable to locate your order in our system.
To better assist you, we recommend that you contact us directly at the email below. Please provide us with your order number and any other relevant details so that we can look into this further.
We value your feedback and want to make sure that your concerns are addressed promptly and effectively.
Best regards,
Customer complaint team
complaint@korsina.com
Would be 0 stars if allowed
Would be 0 stars if allowed. Purchased a shirt and the shirt is junk. They said they would refund me but lied and never did even though I paid to return the item.
September 1, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are very sorry to hear about your experience and the inconvenience you have faced.
We have verified that you contacted us on August 31 to request a refund and also reached out to PayPal regarding this matter. You can check the specific details on your PayPal account for further confirmation.
We take your concerns seriously and will look into this matter to resolve it for you. We appreciate your patience as we work through this process.
Best regards,
Customer complaint team
complaint@korsina.com
Awful!!
Awful!!! these are not the items shown online. these are not even cheap copies - but unbelievably bad. They also have an unrealistic return policy that appears intended to not have to process returns. Avoid at all costs. Protect yourself. Paypal do not cover or offer protections and will likely rule that it is an "expectations" or "low quality" matter rather than a "not as described" matter. The worst ever!
September 8, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about your dissatisfaction with the items you received.
Please know that we are not ignoring your request for a return. We have checked our records and see that you have contacted us via email regarding the return of some items from your order. We have been responding to your emails, but it seems that you may not be receiving our replies.
We have just sent you another email through our customer complaint email below. If you still do not receive it, please first check your email settings to see if our emails are being filtered out. Alternatively, you can also contact us directly at the email address below.
We take your concerns very seriously and are committed to resolving this issue for you.
Best regards,
Customer complaint team
complaint@korsina.com
I ordered a shirt for my grandson as a…
I ordered a shirt for my grandson as a birthday gift July 23, 2025. Today is Sept. 21, 2025 and I still have not received it. I tried to contact Korsina via their “customer support” and I was told that the item was delivered. They sent a photo of my front door taken by the delivery company, however, it was the WRONG ITEM! I contacted customer support again (via e mail) and was told that they would ship out the correct item. I was then sent an e mail indicating that my item was shipped. I still have not received the item two months later. Do not buy from this company. I think I’ve been scammed.
September 21, 2025
Unprompted review
Reply from Korsina
Dear Paul,
We are truly sorry to hear that you have not received your resend order yet.
After receiving your request to resend the correct item on September 2, we promptly processed a replacement order for you.
We have sent you an email with the tracking information for the replacement order. You can click on the provided logistics link at any time to check the status of your package.
We sincerely apologize for the delay in delivery and any inconvenience caused. We are actively working with the logistics company to expedite the process and ensure that the replacement package reaches you as soon as possible.
If you have any further questions or need additional assistance, please do not hesitate to reply to our email.
Best regards,
Customer complaint team
complaint@korsina.com
Fraudulent
Against our better judgment, we ordered a sweater of Thursday. By Saturday our credit union had a $75 fraudulent charge. Banking information had to get completely changed. Do not purchase their products.
Update: 9/29
Shipment is marked as "shipped". Tracking information is ambiguous. No relevant shipping information (shipping entity, expected date of arrival, current location). Further research shows it being shipped from China.
TLDR: disregard the mom-and-pop shop appearance of the korsina webpage. Its exactly what you'd hope it isn't.
September 19, 2025
Unprompted review
Reply from Korsina
Dear customer,
Thank you for bringing this matter to our attention.
We have reviewed our records and can confirm that we have only received one payment from you. The $75 charge you mentioned was not processed by us. We take the security of our customers' information very seriously, and our website is designed to ensure that no unauthorized charges are made without customer consent.
We strongly recommend that you contact your bank to take the necessary steps to secure your account. They will be able to provide you with the best guidance on how to proceed.
Regarding your order with us, we have reached out to you via email to discuss the next steps. Please reply to our email at your earliest convenience so we can assist you with your order.
Best regards,
Customer complaint team
complaint@korsina.com
Total scam
Total scam. Never received product. Korsina claimed it was an issue with delivery company (UniUni) and that product was never returned. They offered 30% refund out of ‘generosity’ to fix delivery company error. I don’t know if UniUni is the scammer here and Korsina just won’t fix things or if Korsina & UniUni collaborate on scam. Either way, POOR service. Do not trust them!
Update to address reply. I did not reply to the email on Aug 8, because that email directed me to contact UniUni directly about the delivery issue. I contacted them several times via customer support on their website and by phone, which involved hours of waiting on hold. The result of all of this was that they would attempt re-delivery but the package would be returned after 30 days. When the 30 frustrating days of dealing with UniUni was over, I contacted Korsina about a refund. The response was
“We're sorry to hear that your package could not be delivered. Unfortunately, it was not returned to us and has been disposed of. We were also unable to receive this package.
We apologize for any inconvenience caused and understand that you requested a full refund.
However, so sorry that we could not refund you in full base on this situation, we would like to propose a fair solution for both parties:
1. A 30% refund of the purchase price (23.38USD) to your payment account.
2. A 50% coupon code (38USD) as a gesture of goodwill.
We hope this offer helps to compensate for the inconvenience caused. Please let us know which option works best for you.“
I asked if UniUni would be the delivery service if I took the coupon offer and was told that they would. I then accepted the 30% refund because that was the best option considering a lawsuit is not really feasible. The fact that I accepted the best of 2 poor options does not mean I was satisfied with the result. I am sorry if you interpreted my polite responses to your communication as an indication that I was satisfied. I will remember to be rude in any future communication, which is not very likely to occur since I do not plan to do business with Korsina ever again.
August 14, 2025
Unprompted review
Reply from Korsina
Dear Brian,
We are truly sorry that you did not receive your package. We understand how frustrating this situation must be for you.
We have reviewed our records and found that we sent you an email on August 8th regarding the collection of your package. Unfortunately, we have not received a response from you untill the package was returned, which prevented us from providing further assistance with the collection process.
We have also verified that the package was indeed returned, but it was not returned to us. We explained this in our previous emails. Given these circumstances, our team offered an initial solution, which included a partial refund. This refund was processed with your consent.
Our customer complaints team has contacted you via email to discuss further options. Please check your inbox for our email at your earliest convenience so we can assist you better.
Best regards,
Customer complaint team
complaint@korsina.com
If I could give 0 stars I would
If I could give 0 stars I would. This company is a SCAM. Ordered shirts July 2. Today is September 16. They made it through all the customs nonsense and had a USPS label created supposedly on August 12. And then they stayed there. If anything was ever sent at all. Support was not helpful. Promised a refund that never arrived. I did get my money refunded with a charge back on my card. But avoid these clowns.
September 16, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about the frustration you have experienced.
But we want to clarify that we sent you an email informing you of the anomaly with your package and provided two possible solutions on September 12. However, we have not received your response till September 16, at which point you chose to request a refund.
We have processed your refund as per your request, and the details were sent to you via email. Please check your inbox for the email containing the refund information.
We sincerely appreciate your patience as we work to improve our processes.
Best regards,
Customer complaint team
complaint@korsina.com
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