Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
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Review summary
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Reviews shaping this summary
So far, there has been no response to any emails I have sent inquiring about shipping. I ordered a Christmas blazer for a function this weekend (ordered 3 weeks ago) and zero update on shipping or whe... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
One star is too many. Garment was a print of a knitting pattern on a cheap nylon top with no fibre content labels. Illegal in the UK. Model shown on website was wearing a gorgeous chunky knitted pa... See more
Company replied
Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.5
Bad
480 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not buy or it will be a Nightmare Before Christmas!
I was dreaming of a "White Christmas" when I ordered this, but what arrived was more like a "Nightmare Before Christmas!"
The product photos truly "sleigh" the presentation—they show a beautifully structured item that looked ready for a cozy holiday party. However, the actual delivery is a total "Grinch." This item looks absolutely nothing like the beautiful garment pictured on your website.
The picture on the website looks embroidered and the actual product isn't even corduroy, it's printed to look like corduroy and has printed pictures of the embroidery! 100% a rip off!
Consider this my "Christmas wish" for your company: please update your product photography to accurately reflect what customers are purchasing! This is definitely going on my "naughty list."
December 12, 2025
Unprompted review
Reply from Korsina
Dear Jon,
We are truly sorry to hear about the disappointment you experienced with the product you received.
We have reached out to you via email to discuss possible solutions and to ensure that we can provide you with a satisfactory resolution. Please check your inbox for our email. We would appreciate it if you could reply to our email at your earliest convenience to let us know how you would like to proceed.
We are here to make this right and ensure that you are satisfied with your experience. Thank you for your understanding and patience as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
All wrong
I ordered two sweaters. For my wife, I purchased the snowman sweater, and for myself the Santa drinking wine (size Large). What we received, however, was all wrong. My wife’s sweater was not the snowman, it was of Santa riding a dinosaur with a shotgun in his hands! And my sweater was not size large, it was a medium! Unwearable. Both were wrong! I've sent emails for three straight days...never got a response.
December 10, 2025
Unprompted review
Reply from Korsina
Dear Mike,
We are truly sorry for the huge inconvenience and disappointment caused by your recent sweater order.
We also apologize sincerely for the lack of response to your emails over the past three days, this falls far short of the service standard we strive to uphold.
We take this matter very seriously and want to conduct a thorough investigation to resolve this issue and give you a satisfactory reply. However, we have been unable to locate your order using the information provided in your feedback.
Could you please contact us directly at complaint@korsina.com ? Once you reach out, we will prioritize your case and work quickly to sort out the mix-up.
Thank you for your patience, and we hope to make this right for you soon.
Sincerely,
Customer complaint team
complaint@korsina.com
I ordered a Christmas sweater
I ordered a Christmas sweater. It was an inferior knockoff of the garment shown in the photograph, and also arrived with a torn buttonhole. I contacted the support address, asking for a means to return the product and receive a refund. The only response I received offered me a discount on a future purchase, or a discount on the damaged product I currently had. I wrote back (x2) informing them I merely wanted to return the product, nothing more or less. Since then, silence. Clearly a fly-by-night business. I would strongly suggest, keep your distance.
November 28, 2025
Unprompted review
Reply from Korsina
Dear Stephen,
We sincerely apologize for the substandard quality of the item you received.
We fully understand your frustration and disappointment, and we take full responsibility for these issues. We have already urged our customer service team to send you a detailed email that includes the return address and step-by-step return instructions.
If you still wish to proceed with the return and refund, please kindly check your inbox for our latest email and follow the guidelines provided to send back the product. Once we receive the returned item, we will process your full refund promptly.
Alternatively, if you have any other questions or concerns regarding this matter, please feel free to reply to our email. We acknowledge that we may have been slow to respond in the past, but we assure you that we will resolve any issues to your satisfaction.
Thank you for your patience and understanding. We hope to make this right for you.
Sincerely,
Customer complaint team
complaint@korsina.com
Korsina is a scam
Korsina is a scam. Started to worry after I ordered and the order confirmation did not list a "shipping company" just other. No replies from customer support. And the tracking number provided does not correspond to any company.
Sorry to say I was scammed! Will make me less likely to order online in the future.
November 28, 2025
Unprompted review
Reply from Korsina
Dear Tom,
We are deeply sorry for your concerns and unsatisfactory experience.
Please rest assured that your order will be delivered to your address.
After verification, our customer support has already responded to your emails with shipping details—there may have been a communication misunderstanding, for which we apologize.
Your order is currently in transit. We recognize your worries about the shipping company and tracking number, and confirm you have accurate details. We will monitor its progress to ensure smooth delivery.
Kindly check your inbox for our support team’s response. If you need further clarification, contact us directly at complaint@korsina.com—we’re ready to assist.
We hope this eases your worries and are committed to resolving this to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
Items don't ship
Placed an order over a week ago, received no confirmation email although my card has been charged. Reached out for an update on 2 occasions to their customer support, of course no response. Item remains under the awaiting shipping status.
Feeling like this is a scam site, can't even get my money back!
December 10, 2025
Unprompted review
Reply from Korsina
Dear Aaron,
We sincerely apologize for the troubles you’ve faced with your order, as well as the lack of response from our customer support team.
Typically, our system automatically sends a confirmation email to the address you provided during checkout, right after an order is successfully placed. If you haven’t received this email yet, it may have been filtered into your spam or junk folder,we kindly suggest checking these folders first to locate it.
To resolve your concerns thoroughly and share the latest order updates with you promptly, please reach out to us directly via the email address listed below. Rest assured, we will prioritize your case and work diligently to address every question and resolve this matter quickly.
Thank you for your patience and understanding throughout this process. Your business means a great deal to us, and we remain ready to assist you with anything else you may need.
Best regards,
Customer complaint team
complaint@korsina.com
I have been waiting on any information…
I have been waiting on any information about my order since the middle of November. I have heard nothing and has ZERO updates. What a waste of time and money. Their only response was please be patient. Do NOT buy from them.
November 16, 2025
Unprompted review
Reply from Korsina
Dear Kimmie,
We sincerely apologize for the frustration you have encountered and the delay in communication during your wait for updates on your order.
Please be assured that your order has not been overlooked—your package has already arrived in the destination country. The shipping reminder email was sent to the email address you used for placing the order on November 30. We recommend that you check your spam folder. Our team is making every effort to expedite the processing of your order to ensure timely delivery.
To provide you with the most up-to-date information, we have sent a detailed notification to you via the email address listed below. We kindly request that you check your inbox (and spam folder, if necessary) to access this update.
Once again, we express our regret for any inconvenience caused by this delay. Your patience and understanding are greatly appreciated, and our team remains available to assist you with any further inquiries or support you may require.
Best regards,
Customer complaint team
complaint@korsina.com
Poor communication
So far, there has been no response to any emails I have sent inquiring about shipping. I ordered a Christmas blazer for a function this weekend (ordered 3 weeks ago) and zero update on shipping or when it will be here
December 9, 2025
Unprompted review
Reply from Korsina
Dear John,
We are extremely sorry for the delay in response.
Our customer support team has been prompted to reply to your inquiries and share the requested logistics details.
A shipping confirmation email was sent to you on December 6th—please check your spamk folder if you haven’t received it.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.
Best regards,
Customer complaint team
complaint@korsina.com
The quality of the product is so cheap…
The quality of the product is so cheap I am so disappointed, not what was on the picture...I will never order anything from this place again..
December 7, 2025
Unprompted review
Reply from Korsina
Dear customer,
We’re truly sorry the item fell short of your expectations and that the quality did not match the photos. Please accept our sincerest apologies.
We’d like to investigate this immediately, but we can’t locate your order with the details we have. Could you please email us directly via the email below with order details?
Once we receive this information, we will be able to locate your order and work with you to find a solution that meets your expectations.
We apologize again for the inconvenience and look forward to resolving this issue for you.
Best regards,
Customer complaint team
complaint@korsina.com
Nice quality
The shirts I ordered arrived in good order and in good time. The quality is good and they are very comfortable. I will be buying again and 10/10 would recommend.
October 8, 2025
Unprompted review
Reply from Korsina
Hello,
Thank you so much for your wonderful feedback! We’re glad the shirts arrived on time and that you’re happy with the quality and comfort. We look forward to seeing you again, and thank you for the amazing recommendation!
The Korsina team
Worst Online Purchase Everrrr
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The material is like a cheap polyester shell, almost like what a child's Halloween costume would be made out of. The stitching was amateur. The shape didn't fit right, the waist was stitched too narrow. This has ruined any future online purchases. I'm now only buying from reputable vendors.
December 5, 2025
Unprompted review
Reply from Korsina
Dear Courtney,
We are truly sorry for the disappointment you have experienced with the hoodie you received. We understand how frustrating it must be to wait so long for an item only to find that it does not meet your expectations in terms of quality and fit.
We want to assure you that we take your concerns very seriously. We have reached out to you via email with further information and steps to address this issue. Please check your inbox for our email and reply at your earliest convenience so we can work together to resolve this matter to your satisfaction.
Thank you for your patience and understanding. We are committed to making this right for you.
Best regards,
Customer complaint team
complaint@korsina.com
Would go lower if I could
Would go lower if I could. Shirts were far smaller than expected. For example, the 2XL shirts were smaller than XL shirts I already own. I was only offered a 50% refund.
August 29, 2025
Unprompted review
Reply from Korsina
Dear George,
We are truly sorry that the shirts you received did not meet your expectations, especially regarding the sizing.
We appreciate your feedback and will certainly take this into consideration and work on improving our sizing accuracy.
We want to clarify that if you are not satisfied with the product, you have the option to return it for a full refund within after sale period. Our customer service team provided you with the return address on September 11th, but it seems that you chose the non-return option.
We encourage you to check your email records to verify this information.
Thank you for your understanding, and we apologize for any confusion or inconvenience caused.
Best regards,
Customer complaint team
complaint@korsina.com
I place a order 3 weeks ago and still…
I place a order 3 weeks ago and still haven’t received my order and after reviewing all the messages about this company, I see why I haven’t received it because someone please contact me back
December 4, 2025
Unprompted review
Reply from Korsina
Dear Atisha,
We are truly sorry for the delay in receiving your order and for any frustration this has caused.
Please know that we take every order seriously and always ensure that orders are shipped and delivered to our customers. Your order is no exception.
Based on your description, we have not been able to locate your order in our system. To provide you with further updates and assistance, could you please contact us at the email below with the order details?
Once we receive this information, we will be able to locate your order and provide you with the most up-to-date information on its status.
Thank you for your patience and understanding.
Best regards,
Customer complaint team
complaint@korsina.com
Customer deceiving, do not order from here.
On their site they show knitted goods with awesome knitted patterns and good quality fabric. I've ordered a christmas sweather with a cool design. The sweater arrived today and it's an absolute scam. It's plastic-like, almost shiny fabric and the expected knitted pattern is printed on it. Absolute disappointment and a waste of money. This is customer deceiving. I'm going to contact them tomorrow and ask for a refund. I am really pissed as this was supposed to be a Christmas present for someone. Save yourself a headache and don't buy anything from here.
December 3, 2025
Unprompted review
Reply from Korsina
Dear Martina,
We are truly sorry that the sweater you received did not meet your expectations and has caused you such disappointment.
Your feedback is extremely important to us, and we will certainly pass it on to our relevant departments to address the quality issues and improve our products.
We have reached out to you regarding this matter. Please check your email and reply to us so we can understand how to further resolve your concerns and make this right for you.
Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Best regards,
Customer complaint team
complaint@korsina.com
Looks nothing like the images or description for the product
What I received looks nothing like the images or description for this product. They call this a knit sweater vest. It is some type of thin cheap thermal material and is printed on graphics. Wouldn't even offer me a refund without sending it back at my cost. Who knows if I will even get the refund when they get it. Do not fall for fake images and descriptions as I did.
November 29, 2025
Unprompted review
Reply from Korsina
Dear customer,
We’re truly sorry the item you received doesn’t meet your expectation. We understand how disappointing that is, and we want to look into it immediately.
Since we can’t locate your order from the information provided, could you please email us at complaint@korsina.com with your order number? Once we have those details, we’ll review your case and work with you on the best solution.
Best regards,
Customer complaint team
complaint@korsina.com
I recently brought a Santa 3d jumper…
I recently brought a Santa 3d jumper after seeing all these reviews I don't think that will be happening gutted 😔
Oh well I'll try to cancel see if I get any response should of read this first.
November 24, 2025
Unprompted review
Reply from Korsina
Dear Peter,
We’re sorry to hear the disappointment of your order.
Our customer service team has already replied to your emails and, as requested, cancelled your order.
Please check your inbox for our confirmation email. If you can’t locate it, let us know and we’ll resend it.
Kind regards,
Customer complaint team
complaint@korsina.com
DONT BUY SCAM SCAM CHEAP CRAP NOT AS PICTURED
complete trash scam items offered for sale look thick and vibrant colors embroidered i ordered two christmas hoodies one velvet type material the other was pictured like embroidered cotton items received were complete junk the material is very scratchy hard like hospitol scrubs paper thin cheep screen print like printed on home computer printer paid almost 80.00 for two hoodies you can buy better quality at flea market for under 5.00 each scam SCAM SCAM SAVE YOUR MONEY DONT FALL FOR IT NOT AS PICTURED OR DESCRIBED THESE ARE SO CHEAP MADE ITS CRAZY UGLY COLORS NOT EVEN CHRISTMAS COLORS AS PICTURED PICTURES SHOW BRIGHT REDS ACTUAL PRODUCT LOOKS LIKE THE COLOR OF A EGGPLANT UGLY PURPLE YOU COULD TAKE A BURLAP FEED SACK AND PRINT SAME DESIGHN ON HOME PRINTER AND CUT ARM AND HEAD HOLES AND IT WOULD BE TWICE AS GOOD AS PRODUCT RECEIVED
November 25, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are deeply sorry to hear about your experience with the hoodies you received. We sincerely apologize for the inconvenience and frustration caused.
We take your concerns very seriously and would like to address this issue immediately. We would like to investigate this matter further and work towards a satisfactory resolution. Please contact us via the following email address, and we will do our best to assist you.
Thank you for bringing this to our attention. We appreciate your patience as we work to resolve this issue.
Best regards,
Customer complaint team
complaint@korsina.com
I have sent 3 emails asking for updates…
I have sent 3 emails asking for updates on my order and never get a reply. There is no other way to contact the company other than email, so it really feels like a scam site to me now. Getting ready to see what my bank can do about denying payment since Korsina does not seem to want to communicate with me..
November 25, 2025
Unprompted review
Reply from Korsina
Dear Neil,
We are truly sorry to hear about the difficulties you have experienced in trying to reach us.
Please know that due to the high volume of inquiries we have received recently, there may be some delays in our responses. However, we want to assure you that if you have sent us emails, we will definitely get back to you as soon as possible.
Regarding the payment issue, there could be several reasons why a payment might be denied. We kindly ask you to first check if your card is in good standing and if there are any issues on your end.
Alternatively, we suggest that you contact us directly via the following email address, and we will work with you to find a solution. Thank you for your patience and understanding.
Best regards,
Customer complaint team
complaint@korsina.com
If I could give zero stars
If I could give zero stars, I would. This company is a complete scam. They use manipulated images on their website to show a lovely knitted jumper, but what you actually receive is a cheap polyester imitation. They even hide this fact in tiny small print that no one realistically checks, just to cover themselves legally. It's false advertising at its finest. I’ve had to demand a refund and report them, and frankly, they should be ashamed of these tactics. Avoid this company at all costs.
November 24, 2025
Unprompted review
Reply from Korsina
Dear Ian,
We sincerely apologize for any inconvenience and frustration caused.
We take your feedback very seriously and are committed to continuously improving our products and services.
We have already responded to your email and processed a full refund for you. The details of the refund are included in the email we sent you. Please check your inbox to find this information.
Once again, we apologize for the issues you encountered and appreciate your understanding as we work to enhance our offerings. Thank you for bringing this matter to our attention.
Best regards,
Customer complaint team
complaint@korsina.com
Terrible company
I ordered and embroidered sweater and got a printed fabric with the picture over sized and barely fit, they even cut off part of the picture to make it fit... Took over 4 weeks to arrive as well. Very disappointing company's are allowed to operate like that! I hope no one else orders anything from that company!!!
November 24, 2025
Unprompted review
Reply from Korsina
Dear Zachary,
We are truly sorry to hear about your disappointing experience with your order.
We have reached out to you via email to discuss this issue. We sincerely hope we can work together to find a satisfactory resolution. Your feedback is important to us, and we are committed to improving our service to ensure a better experience for all our customers.
Once again, we apologize for the inconvenience caused. Please check your email and let us know how we can make this right for you.
Best regards,
Customer complaint team
complaint@korsina.com
Can anyone post pictures of the items…
Can anyone post pictures of the items they have received? I would like to compare website to actual products.
November 23, 2025
Unprompted review
Reply from Korsina
Dear Simon,
If you have any questions or concerns about the items, please feel free to reach out to our customer service team at support@korsina.com. We’re here to help and ensure you’re satisfied with your order.
Customer complaint team
support@korsina.com
complaint@korsina.com
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