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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the bracelets, for their beauty, quality, and vivid colors, often noting their comfortable fit and delicate designs. Many consumers appreciate the efficient order process, with items arriving well-packaged and as described. The customer service is frequently highlighted as excellent, with prompt and helpful responses, making people feel valued. However, some customers experienced longer than expected delivery times, with a few mentioning issues with courier services or delayed international shipping. A small number of people also noted concerns about the durability of the elastic in the bracelets or received items with minor defects like a broken bead. Additionally, some reviewers were dissatisfied with the return process for size exchanges, finding it slow and requiring them to pay for international shipping.

What people talk about most

Product

People report positive experiences with product. Customers are delighted with the beautiful and well-made... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful, well-made, and delicate... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting super quick... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Great company to deal with beautiful Beads delicate but absolutely stunning I have a few now and I wear on special occasions they aren’t really for everyday wear as they are delicate but the colours... See more

Rated 5 out of 5 stars

Good customer service and delivery, kept informed at every stage. The bracelet is very pretty, however, the bracelet I chose has translucent beads which are hardly visible when wearing, and also are... See more

Rated 5 out of 5 stars

The bracelets are lovely, the colors are vivid and sparkle beautifully. The designs are well-done. They are very comfortable to wear. I'm used to bracelets being too big but these fit without being... See more

Rated 5 out of 5 stars

Beautiful bracelets which are excellent quality. I get so many compliments when I wear them: when I saw my niece last week she loved them so I was forced to hand them over to her and have since order... See more


Company details

  1. Costume Jewelry Shop

Written by the company

Koss Design — The Art of Color, Made in Japan At Koss Design, we create handcrafted jewelry that blends Parisian elegance with authentic Japanese craftsmanship. Each piece is made with genuine Miyuki beads, renowned worldwide for their unmatched color depth, brilliance, and durability. Loved by over 100,000 customers across 30+ countries, our bracelets have become a symbol of effortless style — soft, lightweight, and made to be worn every day. Our mission is simple: to bring a touch of artistry and joy to your wrist. Whether you wear one or stack several, every design tells a story — your story. ✨ 4.8/5 stars on Trustpilot ✨ 2,500+ verified reviews ✨ Featured in Marie Claire, Cosmopolitan & Stylist From Japan to Paris, from our hands to yours — each piece reflects care, authenticity, and the belief that jewelry should make you feel something special. 💖 Join the thousands of women who have already fallen in love with Koss Design — where color meets emotion, and elegance becomes effortless


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Satisfied customer

I'm very happy with the bracelets. They look exactly as advertised. I ordered 1 set large for me and 1 medium for my daughter. They fit perfectly.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful bracelets, amazing company

I loved my first bracelets from Koss so much that I ordered another set. Unfortunately, this order was lost in shipping, but their customer service is amazing. When I reached out regarding the issue, they were quick to respond, looked into the issue, and sent me a new order as the initial order couldn't be located. This company is amazing, the customer service is outstanding, and the bracelets are gorgeous. Highly recommend!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

My bracelets are so gorgeous

My bracelets are so gorgeous. I loved that I was able to choose between two sizes. I find often, jewelry is too tight on my wrists. I loves them so much, I decided to purchase a second set.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered from Koss Design and they got…

I ordered from Koss Design and they got lost by the carrier (yodel, surprise surprise) contacted Koss Design and they immediately sent another set of bracelets out which I received today and they are beautiful. Thank you Koss Design. A trusted company with great customer support

February 17, 2026
Unprompted review
Rated 4 out of 5 stars

Nice

Nice, delicate jewellery, but they seem a bit small than it is shown in the pictures.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

I stumbled on to the website and the…

I stumbled on to the website and the sale that was happening, the color choices are great, the shipping was fast and efficient, the price surprisingly reasonable. When I got the bracelets and put them on, they are stunning, light weight, comfortable and goes with most of my outfits. Super versatile and satisfying to wear. Thank you.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

I love these bracelets

I love these bracelets. So colorful, fun, wearable and unique. I never wore bracelets because they were always in my way. These are so low profile yet noticeable, so I wear them all the time.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased, Koss excellent, bracelets super.

I looked at an advertisement photo which had an 'old lady' of around my age wearing 3 pink bracelets, and thought Yes! I would like some of these. Had it not been an older lady I might not have gone ahead, thinking they were a young person's thing, but I Love the Bracelets, they are so pretty. Then I bought some purple ones, then some aqua, to go with different outfits. Now hooked!! They arrived swiftly, with good communication from the company along the way. Really pleased, Koss excellent, bracelets super.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Simply gorgeous

It was very easy to order. The hardest thing was deciding which bracelets to buy. I purchased four with two more on the way. Total time from ordering to home was 10 days, which is average.
They're beautiful, well constructed, and very comfortable. I measured my wrist before picking a size (6.5" in diameter) and the S/M fit perfectly. I love the gold accents which look amazing with my gold bracelet. I mix and match my two bold color bracelets with the two pink/cream ones I bought.

February 12, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful jewelry

Beautiful jewelry! Ordering was easy and delivered quickly. The only reason I didn't give it 5 stars is because I'm concerned about the bracelets stretching. I've only worn them once - I have small wrists and they already seem to be stretching. I just hope it won't continue.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

good communication from customer…

good communication from customer service
Found that two of the three beautiful bracelets were a bit small and I am concerned that after many times of stretching the elastic might break.

February 11, 2026
Unprompted review

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