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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the bracelets, for their beauty, quality, and vivid colors, often noting their comfortable fit and delicate designs. Many consumers appreciate the efficient order process, with items arriving well-packaged and as described. The customer service is frequently highlighted as excellent, with prompt and helpful responses, making people feel valued. However, some customers experienced longer than expected delivery times, with a few mentioning issues with courier services or delayed international shipping. A small number of people also noted concerns about the durability of the elastic in the bracelets or received items with minor defects like a broken bead. Additionally, some reviewers were dissatisfied with the return process for size exchanges, finding it slow and requiring them to pay for international shipping.

What people talk about most

Product

People report positive experiences with product. Customers are delighted with the beautiful and well-made... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful, well-made, and delicate... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting super quick... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Great company to deal with beautiful Beads delicate but absolutely stunning I have a few now and I wear on special occasions they aren’t really for everyday wear as they are delicate but the colours... See more

Rated 5 out of 5 stars

Good customer service and delivery, kept informed at every stage. The bracelet is very pretty, however, the bracelet I chose has translucent beads which are hardly visible when wearing, and also are... See more

Rated 5 out of 5 stars

The bracelets are lovely, the colors are vivid and sparkle beautifully. The designs are well-done. They are very comfortable to wear. I'm used to bracelets being too big but these fit without being... See more

Rated 5 out of 5 stars

Beautiful bracelets which are excellent quality. I get so many compliments when I wear them: when I saw my niece last week she loved them so I was forced to hand them over to her and have since order... See more


Company details

  1. Costume Jewelry Shop

Written by the company

Koss Design — The Art of Color, Made in Japan At Koss Design, we create handcrafted jewelry that blends Parisian elegance with authentic Japanese craftsmanship. Each piece is made with genuine Miyuki beads, renowned worldwide for their unmatched color depth, brilliance, and durability. Loved by over 100,000 customers across 30+ countries, our bracelets have become a symbol of effortless style — soft, lightweight, and made to be worn every day. Our mission is simple: to bring a touch of artistry and joy to your wrist. Whether you wear one or stack several, every design tells a story — your story. ✨ 4.8/5 stars on Trustpilot ✨ 2,500+ verified reviews ✨ Featured in Marie Claire, Cosmopolitan & Stylist From Japan to Paris, from our hands to yours — each piece reflects care, authenticity, and the belief that jewelry should make you feel something special. 💖 Join the thousands of women who have already fallen in love with Koss Design — where color meets emotion, and elegance becomes effortless


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Beautiful

These bracelets are quite beautiful and very different, which is what attracted me to them in the first place. My one tiny complaint is that they were not all a consistent size. Some of the ones I ordered fit a little more snuggly on my wrist than the other others. I would prefer that they were a little looser to move on my arm. But they are still beautiful and I do really enjoy wearing them.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

Very warm and personal service with frequent updates on the process of the shipment. The products (bracelets ) are of excellent quality and look gorgeous!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Promise kept

First, we got what we ordered and how it was shown on the website. This a good experience and an important one. The delivery was as promised and the quality was also good. What can be improved is the delivery tracking. Could be made a bit more easy and user friendly. I will definitely recommend this product.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Site was easy to navigate

Site was easy to navigate, ordering was easy too. Shipping was super fast (5 days, a great surprise). The bracelets are beautiful (just as pictured), and are good quality, I purchased some for myself and some for gifts, (10 in total) and I’m pleased with every one of them. Sizing is very good. Communication from Koss Design was great, kept me up to date with my order. Very happy customer 🥰

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

I received my first order & absolutely…

I received my first order & absolutely loved my new bracelets. So I immediately ordered more. Also got my Mom online to share with her all of the gorgeous colours & designs. You will make gift giving really easy. Robin

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

What a great surprise

What a great surprise! Considering the very reasonable cost, this is a beautiful piece of jewelry, and my wife loved the gift. Thanks so much!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful and delicate

Beautiful and delicate. I ordered the small fitting to suit my wrist and was afraid my wide hand would be a problem but the bracelets (3)slipped on to my wrist easily. Am happy to support this little company and will be ordering again.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful bracelets

These bracelets are so comfortable to wear. I ended up buying a few extra bracelets than planned, for myself. As they are so pretty and easy to wear. Loving that I can mix and match them all! I bought some as gifts for friends too. They came packaged beautifully.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful items (ordered for myself and…

Beautiful items (ordered for myself and as presents for my friends) and it was a hit.
Worth waiting for (items are coming from France I presume) so please allow a bit more than for Amazon Prime delivery. Once again: it’s worth it.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Package lost and no real responsibility.

Trusting all the reviews I put an order back in early December '25 and still haven't arrived. They shipped the package on 5th of January '26 while it was supposed to arrive as a gift for Christmas. Continuously contacted their customer service and now after more than two months from the order they say they take no responsibility if the package it's been held by customs when the tracking number shows no update on the process. It can be my bad luck but I would avoid buying from this company.

December 9, 2025
Unprompted review
Koss Design logo

Reply from Koss Design

Dear Armand,

Thank you for your message.

We have indeed been in regular contact regarding your order, and we fully understand your frustration — especially as it was intended to be a Christmas gift.

Your parcel was shipped and, according to the latest tracking information, is currently being processed by Albanian customs. Unfortunately, customs procedures are entirely outside of our control, and delays can sometimes occur depending on the country’s import regulations.

We would like to clarify that we have not refused responsibility. We have been actively monitoring the situation and providing updates whenever available. When a parcel is held by customs, the process and release timing depend solely on the local authorities.

Please rest assured that we are still following up on this matter. If the parcel is officially declared lost by the carrier, we will of course take the appropriate next steps.

We remain at your disposal and genuinely hope the situation resolves quickly.

— The Koss Design team

Rated 5 out of 5 stars

Beautiful and colorful bracelets

I ordered 9 bracelets for my wife for Valentine s Day. She loved them, they are fine, colorful and agreable to wear.Buying and shipping processes were super easy.

February 14, 2026
Unprompted review

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