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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the bracelets, for their beauty, quality, and vivid colors, often noting their comfortable fit and delicate designs. Many consumers appreciate the efficient order process, with items arriving well-packaged and as described. The customer service is frequently highlighted as excellent, with prompt and helpful responses, making people feel valued. However, some customers experienced longer than expected delivery times, with a few mentioning issues with courier services or delayed international shipping. A small number of people also noted concerns about the durability of the elastic in the bracelets or received items with minor defects like a broken bead. Additionally, some reviewers were dissatisfied with the return process for size exchanges, finding it slow and requiring them to pay for international shipping.

What people talk about most

Product

People report positive experiences with product. Customers are delighted with the beautiful and well-made... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful, well-made, and delicate... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting super quick... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Great company to deal with beautiful Beads delicate but absolutely stunning I have a few now and I wear on special occasions they aren’t really for everyday wear as they are delicate but the colours... See more

Rated 5 out of 5 stars

Good customer service and delivery, kept informed at every stage. The bracelet is very pretty, however, the bracelet I chose has translucent beads which are hardly visible when wearing, and also are... See more

Rated 5 out of 5 stars

The bracelets are lovely, the colors are vivid and sparkle beautifully. The designs are well-done. They are very comfortable to wear. I'm used to bracelets being too big but these fit without being... See more

Rated 5 out of 5 stars

Beautiful bracelets which are excellent quality. I get so many compliments when I wear them: when I saw my niece last week she loved them so I was forced to hand them over to her and have since order... See more


Company details

  1. Costume Jewelry Shop

Written by the company

Koss Design — The Art of Color, Made in Japan At Koss Design, we create handcrafted jewelry that blends Parisian elegance with authentic Japanese craftsmanship. Each piece is made with genuine Miyuki beads, renowned worldwide for their unmatched color depth, brilliance, and durability. Loved by over 100,000 customers across 30+ countries, our bracelets have become a symbol of effortless style — soft, lightweight, and made to be worn every day. Our mission is simple: to bring a touch of artistry and joy to your wrist. Whether you wear one or stack several, every design tells a story — your story. ✨ 4.8/5 stars on Trustpilot ✨ 2,500+ verified reviews ✨ Featured in Marie Claire, Cosmopolitan & Stylist From Japan to Paris, from our hands to yours — each piece reflects care, authenticity, and the belief that jewelry should make you feel something special. 💖 Join the thousands of women who have already fallen in love with Koss Design — where color meets emotion, and elegance becomes effortless


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely love these bracelets

Absolutely love these and have about 10 now which I wear all at the same time. Always get loads of questions and compliments. My niece pinched a couple last time I saw her so I ordered her some more and some more for myself.
Would totally recommend these if youre in any doubt at all. order them you won't be disappointed.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning design and heroic delivery

I am delighted with how perfectly the company handled my order and prioritized its safe arrival. They worked tirelessly to overcome war-time logistics hurdles, ensuring my jewelry was delivered against all odds. Their effort to maintain such high standards during these times is deeply appreciated.
The design of the jewelry is absolutely stunning and exceeded all my expectations. The company executed the order perfectly, showing incredible care to ensure delivery despite the difficult traffic conditions caused by the war. I am deeply grateful for their dedication and the effort they made to get these beautiful pieces to me

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

I received 2 sets of bracelets in a…

I received 2 sets of bracelets in a timely manner. One of the bracelets had a broken string. I emailed a picture and within the same day Koss had mailed me a new one with quick shipping. Very pleased with my bracelets!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

They are mangnificent!!

I have had NO issues with Koss.. I think they are mangnificent!!! The bracelets are beautiful, feminine and definately glass. Perfect for casual wear but I have worn them on serveral formal occasions too and always get compliments. All is as advertised. I have purchased multiple bracelets for myself, family and friends.
Thank you for being YOU.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful, striking and comfortable! Sophisticated design.

The bracelets were delivered quickly. They are very comfortable to wear and fit well. I love the colors. The dark and light blue translucent beads as well as the gold translucent beads shimmer and catch the eye. They set off the opaque beads beautifully. They are addictive! I wanted to try one and now have thirteen!

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful and delicate

Beautiful and delicate, The bracelets are colorful, light and airy. Some of them I have matching earrings or necklace. They will go with a lot of items in my closet. Thank you.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I purchased my first pieces in January and fell in love with them. The Miyuki beads are beautiful. Unfortunately I did have a problem with one item. I sent a picture to support and they immediately sent a replacement. I highly recommend.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

So beautiful

Such beautiful, original designs and colours. I've bought several combinations as presents, all of which have been a great success. I shall definitely be buying more.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Customer service and rapid replies in their communication are superb. The bracelets are very pretty and as shown on their website.

March 13, 2026
Unprompted review

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