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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the bracelets, for their beauty, quality, and vivid colors, often noting their comfortable fit and delicate designs. Many consumers appreciate the efficient order process, with items arriving well-packaged and as described. The customer service is frequently highlighted as excellent, with prompt and helpful responses, making people feel valued. However, some customers experienced longer than expected delivery times, with a few mentioning issues with courier services or delayed international shipping. A small number of people also noted concerns about the durability of the elastic in the bracelets or received items with minor defects like a broken bead. Additionally, some reviewers were dissatisfied with the return process for size exchanges, finding it slow and requiring them to pay for international shipping.

What people talk about most

Product

People report positive experiences with product. Customers are delighted with the beautiful and well-made... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful, well-made, and delicate... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting super quick... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Great company to deal with beautiful Beads delicate but absolutely stunning I have a few now and I wear on special occasions they aren’t really for everyday wear as they are delicate but the colours... See more

Rated 5 out of 5 stars

Good customer service and delivery, kept informed at every stage. The bracelet is very pretty, however, the bracelet I chose has translucent beads which are hardly visible when wearing, and also are... See more

Rated 5 out of 5 stars

The bracelets are lovely, the colors are vivid and sparkle beautifully. The designs are well-done. They are very comfortable to wear. I'm used to bracelets being too big but these fit without being... See more

Rated 5 out of 5 stars

Beautiful bracelets which are excellent quality. I get so many compliments when I wear them: when I saw my niece last week she loved them so I was forced to hand them over to her and have since order... See more


Company details

  1. Costume Jewelry Shop

Written by the company

Koss Design — The Art of Color, Made in Japan At Koss Design, we create handcrafted jewelry that blends Parisian elegance with authentic Japanese craftsmanship. Each piece is made with genuine Miyuki beads, renowned worldwide for their unmatched color depth, brilliance, and durability. Loved by over 100,000 customers across 30+ countries, our bracelets have become a symbol of effortless style — soft, lightweight, and made to be worn every day. Our mission is simple: to bring a touch of artistry and joy to your wrist. Whether you wear one or stack several, every design tells a story — your story. ✨ 4.8/5 stars on Trustpilot ✨ 2,500+ verified reviews ✨ Featured in Marie Claire, Cosmopolitan & Stylist From Japan to Paris, from our hands to yours — each piece reflects care, authenticity, and the belief that jewelry should make you feel something special. 💖 Join the thousands of women who have already fallen in love with Koss Design — where color meets emotion, and elegance becomes effortless


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Absolutely love this bracelet! The design is stylish and the colors are even more beautiful in person. It’s lightweight, well made, and perfect for everyday wear. It adds a lovely pop of color to my outfit. Very satisfied with my purchase!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great Company and Employees

Koss Design is the best of all worlds. Their product is unique and fun, and they are great to work with. When I had a problem with timing, I let them know and they stayed on it until the product was delivered. AND they communicated every step of the way.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry

Beautiful jewelry, seems very good quality. The only possible "complaint" I could have would be the length of time from order to delivery. Since the items are not custom designed, I would think there would be stock on hand to simply pack and ship. However, having said that, they are worth the wait. I have ordered twice now, and will order again.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Love these bracelets

Love these bracelets. Bought 3 initially. Now have purchased 3 more. They don’t jangle on my arms, rather they sit there quietly and neatly, and don’t catch on anything because they sit so snugly on my arm. The biggest problem is choosing which ones to buy, and it’s really hard not to keep coming back for more.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Stacking bracelets

I love stacking the bracelets on my wrist. Because the beads are flat, they are not bothersome for me to wear. I can wear 5 at a time. The colors are gorgeous and I like to pair the bracelets with my favorite turquoise ring and earrings!

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Really pretty bracelets

I am really impressed with the quality of the bracelets I received. I was kept up to date with delivery details right from original order. I’m sure I will order more in the future.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

I am obsessed.

I just received my first order and immediately bought more to add to my collection and give to family and friends. I love the Japanese/French origins, style, and quality—all honestly stunning for the price. I have never been able to wear stretch bracelets of any kind because others are all way too big and stretch out quickly, making them cheap looking and feeling. Koss’s small size is perfect for me, and the bracelets coordinate beautifully with my 10/14/18k and vintage gold bracelets and watches. Customer service has been truly superior so far. In a world full of baits and switches and disappointments in general, this company is a wonderful pleasant surprise.

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

I will not be a customer again after…

I will not be a customer again after returning bracelets that were too tight (despite using their guide). It cost just under £10 to return to France by tracked post at end of January. The return process and form was in French and return instructions were not clear. It took 3 chasing enquiries to finally get a refund 5 weeks later although they seemed to dock £1 for some unexplained reason. Granted however, the customer service always responded promptly even though the process was annoyingly slow.

March 6, 2026
Unprompted review
Koss Design logo

Reply from Koss Design

Hello,

Thank you for your feedback, and we’re sorry to hear that your experience did not fully meet your expectations.

After reviewing your order, we can confirm that your return was received and processed, and the refund was issued accordingly. The £1 deduction corresponds to a small storage/handling fee, as the return was received more than 30 days after delivery. Our return policy normally applies within 30 days, but we still accepted and processed the return as a courtesy to ensure you could receive your refund.

Regarding the process, we are currently working on improving our return instructions and making them clearer in English, as many of our international customers send returns to our French logistics center.

That said, we are glad to hear that our customer support team remained responsive throughout the process, and we truly appreciate you acknowledging that point. Our goal is always to assist our customers as quickly as possible while following the procedures required by our logistics partner.

If you ever decide to give Koss Design another chance in the future, we would of course be very happy to welcome you back and help you find a bracelet size that fits perfectly.

The Koss Design team 💌

Rated 5 out of 5 stars

SECOND ORDER

This order wss a gift for myself and a fruend. I had previously order us both a bracelet and decided we needed more than one to show off the real beauty of the beads.

Arrived very promptly.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Really pretty and well made stack of bracelets

Really pretty and well made stack of bracelets. The small was spot on for me and they fit perfectly on the wrist not hanging down so very wearable for every day. Quick delivery and value for money. Will also be looking for gifts for friends in the future.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

I have always been wary of purchasing…

I have always been wary of purchasing items from outside the UK - even if it is only Europe. However I took the risk and the experience has been worth it.
The bracelets are beautiful, arrived on time and were very securely packaged.
However the best thing was the continuous contact from the supplier to ensure everything was in order. In so many cases when ordering by mail order, you here nothing from the supplier. Which leaves the customer wondering if the order will arrive. With Koss Design this was not the case and I felt I was a valued customer. Well done and thank you.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great seller

They sell a lovely product and did everything they said they would do. Can't ask for more than that.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Product…

The product is the reason I have done business with Koss. I have purchased their jewelry to give as gifts. Everyone that I gifted has told me how much they loved their presents. They wear them all the time.

November 5, 2025
Unprompted review

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