Kotsovolos Reviews 259

Slow, admin-heavy and user-unfriendly process for simply buying a couple of ordinary household items. The employees are generally busy with their screens or other stuff, and do not seem motivated to come and help you as their first priority. Impossible to obtain a receipt in my name without a Greek mobile number. Admittedly large range of products on display although I rarely seem to find what I'm looking for (nothing too exotic, mind you, and easily available online). Overall, the apparent commercial success of this chain is a mystery to me. I'm not keen to return to any of their outlets and very much prefer the available, much more efficient and client-friendly online alternatives.

Just stay away. A television was purchased from Kotsovolos with a paid warranty extension to 5 years in effect. The television malfunctioned about six months ago, when we contacted the relevant department of Kotsovolos so that the warranty could be activated. The service department then asked for photos of the TV, on the basis of which they claim that the TV is damaged by our fault and is not covered by the warranty, while the TV is intact. We contacted 3 more times since then with the same results. They refuse to receive the device even for inspection.

I bought an air condition from kotsovolos, the customer service was perfect until the moment the payment was completed. From that moment the torture began. One would think that they would bring the appliance, install it and take the old one for recycling. But NO!! You need to get three separate appointments, beware though, not in a timeframe that is friendly for a working person. And the best part is that you have to wait at least one hour in the chat list or on the phone customer service to do that. Of course I don't want you to think that you will get a specific appointment, of course not, you will know only the day, the hour will be a surprise given to you a day before. What if it's not convent you ask? That's easy, you wait again to speak with someone from customer service!

Stay away from this company, I have order items which they had in stock , they delayed the delivery and after 1.5 month latter they said that they are not in stock

After purchasing many different items, I was delivered a fan WITHOUT stand or remote control. I have called the Athens help line 5 times so far , they asked me to call the heraklion branch, which has no number online. I was then told to bring the faulty product back MYSELF, with taxi fees and time wasted.
Unbelievable incompetence, lack of customer care and indeed respect of their customers.
AVOID !!!!

I ordered a giftcard online. Two days later I am still waiting to receive an email confirmation of my purchase. I have tried their customer service 3 times and I get the same answer: My request is being 'moved' internally. No apology, no refund just that they are working on on internally. No more information about the work required to issue a gift card!!!Seriously how long do you need to issue an electronic gift card? I have NEVER experienced a worst company in my life (and I am 52!)
UPDATE: It is now a week later and still waiting. Have contacted them at 4 different occasions and still getting the message that they are working on it. Still no email or text acknowledging the order but they were very quick in withdrawing the money from my card!!! Never trust this company!

Ordered a watch and waited.
It was available.
After a few days i called them and said it a actually wasnt.
So i asked why they didnt inform me.
They wanted to offer me another watch
Which they had available but nothing near to what i wanted.
Girl on the phone kept repeating that i applied such rules.
THEN WHY YOU DIDNT INFORM ME?
Dumper than a potate.

Nerve-racking experience! I made an order in February by phone, and they sent an invoice with the wrong information. Since then I communicated multiple times with customer service and every time, apart from the long wait (more than 30min on average) they were telling me lies that they will take care of it and that they will personally look after my request and in the end, nothing happened. Two months later, after lots of phone calls, and still no answer and no will to solve such a simple task. Awful experience! It is better not to have customer support at all if it works like this. No one deserves to go through this process because they did the mistake of choosing this store.

Ordered an item online beginning of December and 4 months later I have not received it.
I called every 2 weeks to ask for an update and I kept being told I would get an update after 2-3 days but nothing happened. Some of the agents disconnected me after 5 minutes of being on the call with and I had to go through the process again. On one call I was redirected 4 times and was on the call for over an hour and I had to end the call with no resolution.
The status of my order now says cancelled and i cannot get in touch with someone to tell me what is happening.

At least when it's a scam you know that you're money is lost. With this company you lose both your money and your time.

Impossible
Delivery cancelled four times within 4 weeks without prior notice.
Hours spent waiting on the phone for information. And no product delivered ever! A scandal! I want my money back
Irini Athanassakis

A traumatic experience. I ordered two emectrical devices (an oven with an integrated vitroceramique on the top, a small dish washer and a cleaning kit for the vitroceramique) around mid February 2023 with delivery date 3 March 2023. I paid in advance the full amount 1150€. The other day of the order, I called them to activate the option ‘recycle your old apparatus’ as their e-shop was given no activated button despite they published the service. They didn’t delived on the 3/3 and I called to ask what is happening. The operator said that the delivery on 3/3 hasn’t been activated! He decoupled the sending of the cleaning kit to be done via courrier, and scheduled the delivery of the two apparatus as well as the recycle of the old cook/oven for today 7/3/2023. Yesterday, I received 2 SMSs giving the two hours time span for the recycling and the delivery (I never understood why the truck that brings the new can’t take back the old to simplify the logistics and decrease the env footprint). I received a call today for the apparatus recycling, that they had a wrong address of a village 30km away and the truck couldn’t deviate from its itinerary!
I called again kotsovolos helpdesk: a hopeless bot and a waiting time of 40 mins. When finally had an operator she told me that she sees that the delivery is scheduled for 10/3! but she was also seeing the Sms I received giving 2h time span for 7/3! Apparantely the digital and human backofficeof Kotsovolos is very poor, the human operators don’t know to use it not to offer any service. 3 orders passed the last month for a value of 2500€. I hope that they will deliver on 10/3 and take the old back. Saving their face the last moment. I deliberately have chosen a GR company instead multinational, despite they were more expensive for the same product. BUT THIS EXPERIENCE IS VERY DISAPPOINTING.

The worst company ever! Zero star!

In almost 32 years now, I have never experienced a worse consumer experience until now with Kotsovolos. This review marks a straight zero out of ten, and in my book gets very close to a criminal point.

It all started a few years back in 2019. I ordered a Samsung Galaxy Note 10+ 5G, and the sales rep on-site accidentally got me a non-5G version. Despite having mentioned that, I chose to ignore that €1.078,99 mistake.

Later, in 2020, I purchased a Samsung Odyssey G9 Monitor, a premium flagship monitor with a cost of €1.686,42. The product was and still is defective, Samsung has both acknowledged and recalled it, and has manufactured revisions that address the issue. I, very descriptively, informed Kotsovolos about all flaws within 14 days of my purchase, and no actions have ever been taken. I've also paid extra for their Total Support Service Contract, which includes an instant replacement term, that have also not been honoured as of today. Multiple contacts have been made, including ridiculous waiting times, and meticulous technical analysis of the issues on my part, but I still have no resolution, and I'm left with a problematic ~€1.7K monitor and a support contract that is not being honoured.

Later, in 2022, I purchased more home appliances at a total cost of extra €1.886,59. A Refrigerator came both with a dent, and possibly defective. I reported the issues with the first 5 days, and since 5 months now, I've been promised both visits from technicians as well as a replacement product, none of which has ever happened. Nobody has even contacted me for anything at all. I am left with a new, state-of-the-art refrigerator that acts weird and wild every couple of hours, rattling and moving from its place.

Now, in 2023, I made another purchase during the 3rd of January. More items with a total cost of €2.960,58. I received one part of that order, a Samsung Tumble Dryer, and then the following happened:

- I was informed that the rest of the items except for a PSVR2 pre-order arrived and will be delivered between 16-20 of January.
- Nothing arrived between 16-20, I was never informed about a single thing, then I received a new delivery date that marked the 7th of February.
-Nothing arrived once again, I was then informed about a new delivery date that marked the 8th of February.
-Nothing arrived again, I was then informed about a new delivery date that marked the 9th of February.
- Nothing arrived again.

That situation went on and is still going on until today, we're getting close to 2 months since my order now.

I have been informed and reassured multiple times that the products will be delivered next day, possibly more than 10-12 times by now, nothing has still arrived.

Just to make you understand, I am supposed to have my products today - again "guaranteed" delivery - after a literal marathon with them, after submitting an official complaint, and after going through all that, they still aren't and won't be delivered. They don't even know what's going on, and they're unwilling to even just have someone at the warehouse just fix it. It is a complete unprofessional mess over there.

I wanted to submit a complaint, I was told there is a complaint form, which there is not.

I wanted to speak with a Manager, an Executive, or with someone responsible for handling Deliveries in the Warehouse. I was told that nobody is available for customers. There is neither the power, nor is it in their policy, for clients to ever come in contact with managerial personnel.

I submitted an official complaint letter through multiple channels within their website, neither did I get a response, nor was anyone rattled about it.

That situation is beyond any possible calm description. We are talking heavy-duty liability concerns, total & utter disrespect, violation of my consumer rights, and lack of any quality or sensible Customer Experience or Critical Issue Resolution parameters in place.

I gave the company more chances to do something about everything than any person would.

To that point, all call agents except for one were excellent.

Without a doubt the worst online purchase experience EVER!. The item that I purchased online has not been delivered and Kotsovolos are not replying to my emails or answering any of my phone calls. I just want a refund so that I can go to a reliable store.
I just emailed the CEO (John Vasilakos - can be reached if you have a LinkedIn account) to express my feelings about his organisation.

I WOULD CALL IT A TRAUMATIC EXPERIENCE AFTER I TRIED TO PURCHASE A COMPUTER FROM THE SHOP IN CNOSSOS RD IN HERAKLION.
NOT ONLY I HAD TO PAY AN ADVANCE SINCE THEY DIDN'T HAVE THE ITEM IN THE SHOP, NEVER INFORMED ME ON THE STATUS OF THE DELIVERY, SOLD AGAIN THE RESERVED COMPUTER, MINE AND CHARDED MY CARD WITHOUT MY AUTHORISATION FOR ANUNKNOWN REASON.
NEVER AGAIN.

One star because there is no zero.
Yesterday we bought a Nespresso Machine from Kotsovolos Store in Zografou in Athens. The package was supposed to contain a smaller package with 14 Coffee capsules. But the reality was something else. Someone had already opened the box and taken the Coffee. Unbelievable. In serious companies don’t happen these things. And has nothing to do with money or something like that. You don’t open the boxes and take the presents for the customers, that the original company ( Nespresso ) offer.

terrible experience everytime.
They always make delivery promises that they never honour.

They leave you waiting for something to be a scheduled delivery and they never do and not even an apology. This is the third order I am facing this issue.

Each time you call them you wait 30 - 40 minutes on the line and half of the times they either have a lag on the line or the line drops.

They are dishonest and completely careless about the customer.

No matter the price, I will NEVER buy from them again.

We paid immediately some 3000 euros on line for 4 pieces of stuff in theory available directly.

They delivered ONLY one piece after…a week. Still waiting for the rest after 15 days.

Their staff is very nice on the phone BUT
1. I had to wait for more than 40 min each of the 4 times I had to call them and
2. They were unable to help.

I have received more ORAL promises today for the fifth time in 16 days but NOTHING IN WRITTEN

A mystery why they don’t communicate via email even when they make such a mess!

Stay away and have a look at their competition. Media Markt delivered always on time equally onerous orders for us without this sort of complications.

Forewarned is forearmed..

I had to wait 1 hour for costumer service and still waiting for connection, never again

Big stores with nothing available anytime you need.
The answer is always the same “we need to order the product because we don’t have any available”
Well if that’s the case I won’t even bother going to the store, I’ll just order online from a different store for better price.
The most annoying thing is the employees. The moment you enter the store they assault you, but when you actually need them they are all playing with their personal phones and seem to be bothered when you ask something.