Koveproperties Reviews 

181
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge of the property market, making the entire process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the proactive communication and efficient handling of all aspects, from initial guidance to post-sale support. Reviewers highlight the exceptional customer service, noting the team's responsiveness and ability to address doubts and confusions quickly and clearly. The user experience is consistently positive, with people feeling well-informed and supported throughout their investment journey, benefiting from clear explanations and timely updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting outstanding professionalism, communication,... See more

Customer service

Customers report highly positive experiences with customer service, consistently highlighting the team's... See more

User experience

Consumers find the user experience to be positive, with many reporting excellent and smooth processes that... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am just about to complete on my first property with Kove. As a first time investor I relied heavily on their direction and advice and just as well for it. Samantha has made the process as sm... See more

Rated 5 out of 5 stars

My first step in property investment, and Kove Properties were there to guide me. I spoke to Joel, Katy, and Dee, and all three were understanding of my situation. Doubts and confusions were addressed... See more

Rated 5 out of 5 stars

I’ve used Kove three times over the last 18 months, and they have been fantastic. The team are responsive, special shout out to Marron, and the numbers that they provided before I purchased the proper... See more

Rated 5 out of 5 stars

Just had a follow up call with Natalie (client success manager) at Kove to check in to see how we are getting on with the four properties that were sourced via Kove around a year ago. It was a very va... See more


Company details

  1. Property Investment

Written by the company

We offer an end-to-end property investment service aimed at helping you achieve financial freedom and security. We enable you to invest in property without the hassle, giving you your time back.


Contact info

4.8

Excellent

TrustScore 5 out of 5

181 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(181)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Property investing has never been…

Property investing has never been easier. The entire process was completely hands-off, and the team supported me every step of the way. Their help made the experience smooth, stress-free, and genuinely enjoyable!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I came across this company when I was looking to expand my property portfolio this summer, and I couldn’t praise them highly enough…. They helped me find the right property, liaised with solicitors on my behalf and generally took the stress out of everything. Their customer service was exemplary throughout…. I now feel I have a new best friend in Angela!!!! She was so responsive at all times!

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

A Disaster

My investment property with Kove has been live for 12 months and has been a financial disaster. I’m pleased to see the company can now be found on TrustPilot as I’m sure my experience cannot be unique.
Initially Khove pushed me to buy a property with significant structural damage which appeared to stem from subsidence. I decided against it and purchased another property they recommended.
The return has been 3.91% rather than their estimate of 15.11%. Investing in an S&P tracker would have given over 10% return (average over 30 years) without any of the work or worry involved. This would save the £5,000 payment to Kove and the money could be retrieved the same day without early redemption fees or Estate Agents fees.
Koves estimates of the value that will be added by refurbishment make no sense i.e. that a property purchased for £100k which will be worth £150k when refurbished at a cost of £50k, is £50k under market value. Additionally their projections of how property prices will rise are wildly optimistic bearing no resemblance to government records. ONS show an annual growth over the last 20 years of just 1.81%.
Based on my experience, I’d advise anyone against doing business with them.

November 13, 2025
Unprompted review
Koveproperties logo

Reply from Koveproperties

Hi Rob, thank you for your feedback. We genuinely apologize that you’ve felt this way and take client confidence in their investment seriously.

There are a few points in your review that I’d like to clarify for accuracy & for the benefit of others reading:

• Property selection & condition
Just to clarify, you were never pushed to purchase a structurally damaged property. The issues identified during due diligence were damp & roof repairs, both of which were already factored into the refurbishment budget & investment appraisal.

We obtained a RICS survey & a mortgage valuation (from another client) which confirmed no structural issues.

• Projected vs achieved returns
The 15.11% figure you referenced was not a guaranteed return, it was a projection based on Serviced Accommodation (SA) performance forecasts, which typically show stronger returns over time as occupancy, pricing strategy, & guest reviews build.

It’s normal in SA for the first 12 months to be the lowest-performing period, as the property is still establishing itself in the local market. Performance generally improves from year two onwards, although of course this is market-dependent & never guaranteed.

Your 1st year return was affected by wider economic factors outside anyone’s control, including interest rate increases, fluctuating demand, & seasonal shifts. These variations are common in the early stages of an SA investment.

It’s also important to look at property through a long-term lens, & the compounding impact comes from a combination of rental income, capital growth, & mortgage debt being paid down over time.

The S&P returns you mentioned are an average over several decades, not a 12 month snapshot.

Similarly, property performance should be evaluated over a longer horizon, as early-year returns, particularly in SA, are typically the lowest before stabilising and improving in years two and beyond.

While SA performance is always market and economy-dependent and can never be guaranteed, the long-term fundamentals of property investing remain strong.

It’s also worth noting that, based on current comparable evidence, the property has increased in value from £77,000 to approximately £105,983 — a capital uplift of £28,983. Even taking a conservative view & based on the calculation of the property just breaking even operationally, this represents a 53.6% return on the cash invested over an 18-month period.

• Market growth assumptions
Our capital growth expectations are based primarily on Savills’ UK Residential Forecasts, which predict 26.4% growth in the North East over the next 5 years, one of the highest regional forecast in the UK. These are independent, industry-recognised projections used widely across the sector. They are not guarantees, but they provide clients with a reputable benchmark for long-term planning.

See Savills forecasts: https://www.savills.co.uk/research_articles/229130/379365-0

However, looking at historical data, the North East average house prices have grown by 26.8% in 10 years, 2015-2025. This represents above UK average growth. (source : https://www.plumplot.co.uk/North-East-house-prices.html )

• Refurbishment value uplift
The predicted end value of the property we provide is not based on how much is spent on the refurbishment. It is calculated using comparable evidence of recently sold, similar properties in the local area & follows RICS valuation methodology.

This ensures that uplift estimates are based on market data, not assumptions about spend. If this wasn’t clearly explained at the outset, I apologise. That’s feedback we’ll take on board.

Despite your frustrations, we would genuinely like to understand more about the challenges you’ve experienced & look at any steps we can take to support you. I’ve reached out to you privately so we can discuss your situation in detail & work through any next steps together.

Thank you again for your feedback, we are always striving to improve.

Jez, Co-Founder, KOVE

Rated 5 out of 5 stars

Just completed

Just completed! Samantha was very supportive during this phase of the property purchase, keeping up to date on progress and making sure everything was on track. I hope I get to work with Samantha again as we both build on a positive experience.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended for “hands off” property investing

I’ve used Kove three times over the last 18 months, and they have been fantastic. The team are responsive, special shout out to Marron, and the numbers that they provided before I purchased the property are realistic and stack up. The refurbishment process was smooth, and I was kept informed all the way through - no nasty surprises! If there were any small bumps along the way, the Kove team were on hand to support. If you’re looking to get into property investing, I would highly recommend surrounding yourself by people that know the industry inside out, like Kove do. I now have three cash flowing properties and plan to use Kove to scale my portfolio in the future.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

I took the big step and decided to…

I took the big step and decided to invest in properties choosing KOVE as they offer a hands off process which is amazing when you don’t really have the time.
I just had offers accepted and Marron was my buyer agent, super patient, reassuring and really efficient! Great communication. Thanks Marron. Looking forward to the rest of this adventure.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company! Highly enjoyed working with Kove over the last 12 months.

Pleasure to work with, grow with and learn from.

I’m Looking forward to scaling up and taking things to the next level!

I have introduced two friends to them who are at the start of their investment journey.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Apology accepted/Disgusted with the post you posted on…

Disgusted with the post you posted on instagram not sure what audience you were aiming for.
I hope you are ashamed of yourself
As SEN parent to 3 children please do not think id take this lightly.
And shaming single parents is worse,if 2 parents find it hard SINGLE parents find it double hard its a 24 hours job 365 days a year no one is taking money of tax payer its an unpaid job additional to parenting.

Apology accept please refrain from posting such things in future.

August 7, 2025
Unprompted review
Koveproperties logo

Reply from Koveproperties

Dear Nel,

We're truly sorry that our recent post caused offence. That was never our intention, and we fully acknowledge that the wording was poorly worded, and we completely understand why it caused upset.

We’ve since removed the post and taken this as an opportunity to reflect as a team. We’re reviewing how we create and check content to ensure our messaging always reflects the respect we hold for all members of our community.

We have huge respect for all parents — especially single parents and carers of children with additional needs — and that’s something close to home for us, as many of our team are parents themselves.

We know that parenting is an enormous responsibility, and we’d never want to minimise or misrepresent that. We're genuinely sorry if the post suggested otherwise.

We appreciate you taking the time to share your thoughts and hold us accountable. And thank you for your honesty — we’re listening and learning.

Jez and Dan

Rated 5 out of 5 stars

Highly recommend

Working with Kove has been a great experience. The team have exceptional knowledge and all of the team are approachable, particularly with any questions I had, and always responded to me very swiftly. I especially want to shout out Marron who has provided an excellent level of service throughout.

Highly recommend working with Kove.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Experience with KOVE

I am still in the process of purchasing my first investment property through Kove and the experience so far has been excellent. Marron has been very helpful and reassuring, making a big decision feel much more manageable. Great service and communication. Thank you!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great expertise and amazing support

I have followed Kove for about a year and finally decided to take the leap when I was ready a week ago.
They have been incredible - professional, friendly, attentive, very knowledgeable and top notch expertise in their field.
So far I worked directly with Oliver and Marron and have only good things to say.
Oliver helped me to understand their offering, was patient in answering my every question and scenario, supported me to get on onboarded with the team and is really just a really nice person.
Marron is an absolute super star, a pro at his job and ever so patient and supportive, answering all my questions, providing insights and guidance, handholding through the whirlwind. He is an amazing person to guide you through the web of property sourcing.
Things moved very fast for me, in 1 week I had everything setup and already found 2 properties, with my offer accepted. It's surreal and things move very quickly so be ready to make decisions and get the ball rolling - have your homework done, know your limits, know the level of risk you're comfortable with, and some basic knowledge to make the most of their talents. These guys don't waste any time so do not waste theirs.
Kove does not fool around. I am so happy I chose them to help me with investing in properties, I would not have been here even in 6 months from now by myself.
Shout out to Marron for being a 10 🌟 employee and all around a great person. Worth every penny!

I am now going into the mortgage and conveyancing process, then refurb and lettings - I hope things will work out well (many things can go wrong) and will definitely use them again as I go on.

I will come with updates as things progress, but I am sure Kove will support me even if things don't go as planned.

100% recommended 👌

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Nothing Short of Outstanding!!

My experience with Kove Properties so far has been nothing short of outstanding. The team is professional, responsive, and genuinely committed to delivering great service. They spend time guiding you, advising, suggesting etc. They made the entire process smooth and stress-free, keeping me informed at every stage and always happy to answer questions. It’s clear they take pride in what they do and truly care about their clients. I wouldn’t hesitate to work with them again or recommend them to others. A five-star experience all around!
Big thank you for all the Kove team that I have dealt with, each one has genuinely been incredible.

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

Top company

July 8, 2025
Unprompted review
Koveproperties logo

Reply from Koveproperties

Hi Pegguy, Thanks for your review. Unfortunately we do not have any record of you as a clint on our system.

Please can you email hello@koveproperties.com to discuss your review and experience further?

thanks
Jeremy
Director

Rated 5 out of 5 stars

All good so far

All good so far, Marron was very helpful and we found a great house with what we believe has potential.
We are now organising mortgages, surveys etc hopefully things will continue to go smoothly.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Kove Properties were excellent throughout the journey

Purchasing your first property is a big deal — with so many parties involved, processes to follow, and details to manage, it can easily become overwhelming. Kove Properties were excellent throughout the journey. They helped us find the right property, gave valuable advice, and proactively coordinated with all the involved parties to keep things moving quickly and smoothly.

April 29, 2025
Unprompted review

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