K-POP HUT Reviews 230

Joined the club for $19.99/mo, with the guarantee that I would receive at least $40 in merchandise. I got a "Butter" cap that is cheaply made and probably worth about $3 retail. It's crap. Wrote to customer service and never received a response. If it sounds too good to be true, then it probably is. Merchandise is definitely not official. Save your money and spend it on something that is authentic! This company takes advantage of ARMY!

So fast and we especially love our bracelets! Thank you!

I ordered a BTS lightstick, tshirts and few other things from these guys and they're awesome. sometimes it takes a while for your orders to get to you but its well worth the wait. Highly reccommend

Fantastic so happy with the merchandise l have been sent out love BTS

Haven't received my bracelet. Been over a month. I contacted customer service three times before someone got back to me and then they left it to me to try to trace what happened with the post office. Didn't offer to help or send a refund or to resend item. Not a great way to run a business.

I received the items in 2 separate couriers. I believe that one courier is enough since I still paid for extra tax separately when I received the two items.

Love this site. Everything comes pretty quickly and I'm always happy with my order.

This is a great website for BTS merch. Their costumer service was exceptional and super friendly.

The merch itself is also good quality.

I also really like the blog and news they share. I go there like at least once a day to see whats new.

Great customer service experience. Very happy with my experience with them!!

Love this❤️ Great value
Amazing monthly surprises from the best band in the universe ❤️BTS Forever

Excellent is my choices it’s awesome and reliable 💜💜💜💜💜💜💜

I bought an iPod pro BT21 case and it’s awesome!! I love how the top is attached to the bottom. I also bought 2 earring sets! They are perfect, no complaints from me or my girls! 💜💜💜

The quality is great- not cheap feeling at all. So worth the money!

Any of the merch boxes on this page/shop are fake

...shop/bts-be/bts-be-ultimate-merch-box/

...shop/armymusthaves/merchboxes/bts-map-of-the-soul-7-army-box/

This is not official and none of the descriptions state that they're "fan-made" or "unofficial" so people may misunderstand. Please DO NOT BUY FROM THEM. ITS A SCAM!!!!!!!!

Please read this very carefully. This site will cost you money. I've ordered from this site to give as a gift to my wife on the 12th January and it is now 12th March and I haven't received the package.

When I tried following up via email through this site, a girl named Ashley responded that they will give me a full refund if the item doesnt arrive after 30 days.

After this email, I followed up as I haven't received the item and would just like a refund. This is when they stopped replying to my emails. I've contacted them through their 'Contact Us' and via the email they replied with me in the first instance - Nothing.

I hope whoever tries to read this doesn't order anything from this site. I'm very disappointed with the level of service I did get and also the one I didn't get.

I have all the comms in my email to let everyone know that this is the truth. I do hope no one else gets conned by this site.

i love bts alot and i was extremely sad when a member died in bts and i didn't know who so i was really sad so i checked to see and i now regret it i'm just ok that there okay.

i was very disappointed when i received my order and 1 item is missing, I ordered 2 and only 1 arrived. its been 2 weeks that I'm making follow up for the refund of the missing item and until now, no action yet.

My daughter and I have not any trouble with our deliveries. We understand with packages from Korea, it may take longer to get to the USA. If there was an issue in the past the customer service team helped us out promptly and kindly. Thank you so much. Keep up the good work.

Amazing 🤩 I love all the products I receive.