Krale Reviews 12,959

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and flawless delivery service, often noting that products arrive quicker than expected, even for international orders. Many people highlight the excellent quality of the products and the smooth ordering process. The customer service is frequently commended for being responsive, helpful, and providing clear communication throughout the purchase journey. However, some customers also noted issues with the shipping packaging, suggesting that a harder box would be beneficial for delicate items. A few other people also felt that the delivery company, UPS, sometimes caused delays or mishandled packages, leading to frustration with tracking and delivery times. There were also isolated reports of receiving a damaged or incorrect part, though these issues were generally resolved by the company.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

People report positive experiences with product, often praising the high quality and wide selection... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, accurate, and... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Quality

Customers generally express satisfaction with the quality of products. Many reviewers highlight the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From Davide Portugal i have bought lot of item with Krale. for me tis the Best webshop for sport shooting in Europe in all aspects. The customer service is also excellent, something that many unde... See more

Company replied

Rated 5 out of 5 stars

Great price, easy to buy and updated emails. uploading ID was a little confusing, as it did not let you know if it completed or not. customs and import fees were unexpected as this was my first overs... See more

Company replied

Rated 5 out of 5 stars

Was having difficulty sourcing a Rusan adapter in the UK but found that Krale in Holland were able to supply the size I needed. No problems with payment or sending to the UK. Price was very competitiv... See more

Company replied

Rated 5 out of 5 stars

Yes, a very good company to do business with. I had a slight issue with the address of my package, in the UK our house number comes before the address, in the NL it’s marked after the street, road etc... See more

Company replied


Company details

  1. Gun Shop

Written by the company

Alles voor de sportschutter, jager en airsofter. Winkel en webshop voor de schietsport, jacht, airsoft en outdoor. ✓ Grote voorraad ✓ Volgende dag in huis


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Service is always outstanding at Krale shop.

February 14, 2026
Krale logo

Reply from Krale

Great to hear that you appreciate our service - much appreciated :)

Rated 5 out of 5 stars

I am very satisfied with the quality of…

I am very satisfied with the quality of the products sold in this shop and with the fast delivery. Everything arrived in perfect condition and exactly as described. I can highly recommend this store to everyone.

February 14, 2026
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Reply from Krale

Thank you so much for the lovely review. We're happy to hear you received your order so quickly and are so satisfied with the products. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Thank you

Thank you, Krale! This was my first purchase from you! Everything is great! This is my first air rifle and I hope it won't be the last one I buy from you. Thanks also for the advice Jeroen. Thanks again. I will definitely recommend you to my colleagues. Good luck!

February 10, 2026
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Reply from Krale

Thank you so much for the review. We're thrilled to hear you had such a positive first experience with us and that you'd even recommend us! We wish you lots of fun shooting your air rifle and look forward to serving you again in the future.

Rated 1 out of 5 stars

Customer service

February 7, 2026
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Reply from Krale

Thank you for the review. The product you ordered requires customs clearance. It is your responsibility to arrange this. Without this clearance, we unfortunately cannot ship the product to you.
We have contacted you by email but have not received a response.

Rated 5 out of 5 stars

The shipment was completed expressly

The shipment was completed expressly, it took them 25 hours to deliver from the moment the order was placed, the products received also work great, the air rifle and pellets fly without any problems at 100m, accuracy 9,10 range, so approx.

February 10, 2026
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Reply from Krale

Thank you so much for the review. We're glad to hear you received your order so quickly and are so satisfied with the products.
We wish you happy shooting and look forward to serving you again in the future.

Rated 5 out of 5 stars

Everything was great

Everything was great — shipping was fast and smooth. ✅

February 10, 2026
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Reply from Krale

Thanks for your review and great to hear that everything went so smoothly!

Rated 5 out of 5 stars

From A to Z

From A to Z, service was clear and smooth. Easy to order, and understand what you are ordering, quick confirmation and very fast delivery. Many thanks!

February 9, 2026
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Reply from Krale

Great to hear that you appreciate our service and that ordering and shipping went so smoothly! We are very pleased that you are happy and thank you for your review :)

Rated 5 out of 5 stars

Easy to make order

Easy to make order. Fast shipping via UPS.

February 8, 2026
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Reply from Krale

Great to hear that ordering and shipping went so smoothly! Thanks for your 5-star rating :)

Rated 5 out of 5 stars

Amazing experience

As usual—and every time I shop here—I’m extremely satisfied with the professional approach of this e-shop. The items are genuinely in stock, the delivery is always fast and flawless, and I truly appreciate suppliers in Europe who maintain this level of reliability, especially as the recent trend often seems to be the opposite.

Wishing you many more great, happy customers—please keep up the excellent quality of your products and service for all of us. Thank you, and I’m looking forward to my next purchase with you. Petr, CZ

February 5, 2026
Unprompted review
Krale logo

Reply from Krale

Thank you so much for the detailed review. We're glad you had another good experience with us! We look forward to serving you again next time.

Rated 5 out of 5 stars

Excellent Experience

Let me start by saying I have the utmost respect and appreciation for the service I've received from Krale—fast shipping, well-packaged, and excellent communications throughout. The costs, even with the new tariffs, are still reasonable, especially for products that are often unavailable or out of stock here in the United States. I've suggested to Krale that a pre-shipment inspection could catch things like missing hardware—perhaps even as an optional paid service for international orders.

January 27, 2026
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Reply from Krale

Thank you for your feedback and the detailed review. We're delighted to hear you had such a positive experience with us and are so satisfied with our service.
We look forward to serving you again in the future.

Rated 5 out of 5 stars

Excellent shop!!!

Very good shop. Super fast shipping!!!! And always answer your questions!
I had one thin of pellets that had damage and I send pictures and I got email to inform they would send me a new one. One day later it came at my house in Belgium.

January 31, 2026
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Reply from Krale

Thanks for your detailed review!

Rated 5 out of 5 stars

I'm extremely happy with my purchase…

I'm extremely happy with my purchase from Krale.
I ordered my Weihrauch on a Tuesday, and it was here in Virginia on Friday. UPS sat on it for a few days due to snow, but that's ok. I finally got my HW97 K in .22 which I could not find in the US. Price was good but unfortunately had to pay for our stupid president's tariffs.

February 2, 2026
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Reply from Krale

Thanks for the review. We're glad to hear you're so satisfied! We hope you enjoy shooting with the HW97K and look forward to helping you in the future.

Rated 3 out of 5 stars

HIDDEN FEES, POOR COMMUNICATION

The only reason I bought from Krale was because they were cheaper than my local shops. What no one told me was that there was a hidden $83 import fee that I had to pay days after I placed my order. I tried reaching back out to Krale about this but suddenly now they are taking days and days to respond, or not responding at all.

February 2, 2026
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Reply from Krale

Thank you for the review. Unfortunately, this is a custom fee, which you must pay because you ordered from an online store outside the United States.

Rated 5 out of 5 stars

Best web shop in Europe

From Davide Portugal i have bought lot of item with Krale. for me tis the Best webshop for sport shooting in Europe in all aspects.
The customer service is also excellent, something that many underestimate when buying online looking for the lowest price... if something happens with the order or you have problems with the item you can't get away with it!

February 3, 2026
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Reply from Krale

Thank you so much for the review. We're glad to hear you've had several positive experiences with us and are so satisfied with our customer service.
We look forward to serving you again in the future.

Rated 5 out of 5 stars

Excellent service!

Excellent, service, excellent product, very fast delivery only two days for Greece. Highly recommend it. I will shop again!

January 31, 2026
Krale logo

Reply from Krale

Thank you so much for the great review! We're so happy to hear you're so satisfied and that everything went so smoothly. We'd love to help you again next time.

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