I purchased the Kreafunk Dabbie, wheat colour from JB Hi Fi Marketplace and it arrived today. The buttons are inscribed but the lettering is not coloured or readable other than with a magnifying glass... See more
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I purchased the Kreafunk Dabbie, wheat colour from JB Hi Fi Marketplace and it arrived today. The buttons are inscribed but the lettering is not coloured or readable other than with a magnifying glass... See more
Company replied
Impressed. The aSense are easily the most comfy in-ear headphones I've used and I've been through a lot over the years. Combined with a very decent sound image I can only recommend them. The only thin... See more
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I bought the two alarm clocks made by Kreafunk, to keep the iphones out of the bedroom. Delivery was super quick. We’ve been using them for 2 weeks and morning wakeups are a little more manageable... See more
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The customer service at Kreafunk is truly second to none. Maja responded to my email incredibly fast, was extremely friendly, and above all very solution-oriented. Everything was handled smoothly a... See more
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Written by the company
Denmark
Replied to 90% of negative reviews
Typically replies within 2 weeks
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I recently purchased a pair of Kreafunk headphones, and my experience has been quite disappointing. Despite their hefty price tag, these headphones have proven to be of poor quality. Within just four months, the white colour on the headphones began to fade significantly. This wasn't due to makeup or any external factors—just regular use.
For a product marketed as stylish and durable, this rapid deterioration is unacceptable. I expected much better longevity and quality from a brand like Kreafunk. Considering the cost, I would have hoped for a product that maintained its appearance and functionality over time.
Unfortunately, I cannot recommend these headphones based on my experience. If you're considering purchasing them, be aware that they may not hold up as well as anticipated.

Reply from Kreafunk
I purchased an Aclean Steriliser and a few usb key fobs from this company. Within 24 hours I realised the Aclean wasn’t functioning as per the instructions and emailed them immediately over the weekend. The email ‘robot’ accepted the return and stated the postage costs which would be covered. Then on Monday morning Malcou emailed me to say the ‘robot’ email was of no consequence!!! It was up to me to sort out the cost of the return myself. Bearing in mind the postage is £12 approx. This is for an order of £28! He kept going back and forth with emails disputing the functions of the Aclean until I lost the will to live! This machine is absolutely rubbish and I’m sure the fancy packaging is worth more than the item. If you have to return IT will need to be declared and with Brexit you could be seriously out of pocket. Their products are NOT to my mind of any decent quality. Please don’t spend your hard earned money on this site. STEER CLEAR.
FOLLOW UP:
NB. THE PRODUCT DOES NOY OPERATE AS PER THE ENCLOSED INSTRUCTIONS. THE RED CHARGER LIGHT NEVER CAME ON
WHILE IT WAS ON CHARGE FOR OVER 5 HOURS. NOR THE GREEN FLASHING LIGHT. BLUE WAS THR ONLY ‘LIGHT’ THE MACHINE HAD ON OFFER WHICH IS MEANT TO BE CLEANING MODE- TRIED THIS, THE ITEMS CAME OUT AS THEY WENT IN.
‘THE CONSUMER ACT 2015: The statutory rights relate to the supply of goods which are faulty, misdescribed, or are not of a satisfactory quality. In general, the customer is entitled to a refund if goods supplied fall into any of these categories within 30 days of purchase in the 1st instance. The onus NOT being on the consumer to prove a fault is present. THE INSTRUCTIONS ALONE MIS DESCRIBE THE PRODUCT!!!
AS FOR IT BEING “RIGOROUSLY TESTED’ ITS A SMALL BLACK BOX WITH A UV LIGHT??? I’LL ALLOW YOU TO DRAW YOUR OWN CONCLUSION ON THAT ONE. I WILL NOW NEED TO ISSUE A CHARGEBACK THROUGH MY CREDIT CARD COMPANY.

Reply from Kreafunk
Excellent customer service and fast to respond back to emails.
Kreafunk was highly recommended to me by a co worker that has one of their speakers.

Reply from Kreafunk
I bought a great looking Kreafunk portable Bluetooth speaker, initially the sound was brilliant but just over a year later sounds tinny, bass blown? Very disappointing I’m afraid I wouldn’t recommend

Reply from Kreafunk
They are very quick in sending their products! Plus I needed their support and they are friendly, polite, effectiv and helpful.

Reply from Kreafunk

Reply from Kreafunk
Earbuds almost impossible to pair, left earbuds has a static screeching noise, and they often get stuck increasing the volume for no reason. Nice small design though

Reply from Kreafunk
One should just be a little patient after plugging the radio in. It will set the time automatically. Then, if not in Denmark, just let it search in the country that you are in, and it will download the local DAB+ stations.

Reply from Kreafunk

Reply from Kreafunk
Great quality products. Speakers are lovely designed and sound great.

Reply from Kreafunk
Whorst earbuds ever made, don’t whaste your money, i buy this šhit product and since begining of use one or another don’t connect
via bluetooth… once i unbox it work for couple hours then crazy things start to happen

Reply from Kreafunk
Very freindly and helpful lady on the phone, simple order procedure, fast delivery, excelent product, thank you very much, I will order again. Best regards

Reply from Kreafunk
Well done! I have never had such good service and the spotlights are great.
Thank you!!

Reply from Kreafunk
I bought a speaker KREAFUNK aGO MINI 6 months ago, haven't been using it a lot, maybe like 1-2 times a week, it worked very well from the start, but after 3 months battery started to work worse, but still enough, it worked for 1-2 hours without charging. But now it doesn't work, doesn't play music without being charged, even thought i have been charging it for all night long. It is definetly very unconvinient and i'm very dissapointed.

Reply from Kreafunk
hi
i don't read, speak and talk danish but i am very satisfy on your product
actually i do have one already but it broke down at christmas time that why i order a new one.
thanks for all and i support you and talk about your brend around me.
bye

Reply from Kreafunk
Amazing service recovery. I live in the US and someone bought an aGO mini for me as a gift when they were in Denmark. When I tried to use it, I discovered the battery wouldn't hold a charge. I contacted customer service and they helped me test various options and tried to reset the device, etc. to no avail. Without any US locations, I figured it was simply a loss.
But Kreafunk's customer service simply asked for my home address and shipped me a new one. For free! No hassle, no forms to fill out, no shipping expenses, nothing - just sent me a new device and were *incredibly* friendly and helpful about it.
It was the most human, courteous, and professional customer service I've experienced in years, actually. They wanted to make sure I loved their product, and now I most certainly do.

Reply from Kreafunk
Still waiting my order. I haven’t received it yet. Your respond to my mail, didn’t help me.
Can you please help me !

Reply from Kreafunk
Great fitting earbuds - perfect for music when I'm on my travels.

Reply from Kreafunk
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