Kreafunk Reviews 1,333

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I purchased the Kreafunk Dabbie, wheat colour from JB Hi Fi Marketplace and it arrived today. The buttons are inscribed but the lettering is not coloured or readable other than with a magnifying glass... See more

Company replied

Rated 5 out of 5 stars

Impressed. The aSense are easily the most comfy in-ear headphones I've used and I've been through a lot over the years. Combined with a very decent sound image I can only recommend them. The only thin... See more

Company replied

Rated 5 out of 5 stars

I bought the two alarm clocks made by Kreafunk, to keep the iphones out of the bedroom. Delivery was super quick. We’ve been using them for 2 weeks and morning wakeups are a little more manageable... See more

Company replied

Rated 5 out of 5 stars

The customer service at Kreafunk is truly second to none. Maja responded to my email incredibly fast, was extremely friendly, and above all very solution-oriented. Everything was handled smoothly a... See more

Company replied

Company details

  1. Electronics Exporter
  2. Electronics Company
  3. Electronics Manufacturer

About Kreafunk

Written by the company

Speakers and easy tech for all moments

We are Danish design and lifestyle, helping you make the most of every moment by creating and offering beautifully designed audio and easy tech products that support every need and individual style. Kreafunk is made for every moment. Big or small.

Everyday design that unites creativity and functionality in a cool universe of wireless Bluetooth speakers, headphones, earplugs and leather accessories.

Making everyday life easier through the power of sound.

We think every day is to, in some way, be celebrated. That’s why we make beautiful audio products that are easy to use by anyone. Our promise is that they suit your needs, come with an affordable price tag and can be with you exactly when you need them.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Disappointing Durability

I recently purchased a pair of Kreafunk headphones, and my experience has been quite disappointing. Despite their hefty price tag, these headphones have proven to be of poor quality. Within just four months, the white colour on the headphones began to fade significantly. This wasn't due to makeup or any external factors—just regular use.

For a product marketed as stylish and durable, this rapid deterioration is unacceptable. I expected much better longevity and quality from a brand like Kreafunk. Considering the cost, I would have hoped for a product that maintained its appearance and functionality over time.

Unfortunately, I cannot recommend these headphones based on my experience. If you're considering purchasing them, be aware that they may not hold up as well as anticipated.

July 15, 2024
Unprompted review
Kreafunk logo

Reply from Kreafunk

Hi Igino

Thank you for your review.

If we can help you in any way, please feel free to contact us at support@kreafunk.dk

Best regards

Team Kreafunk

Rated 1 out of 5 stars

Beware Beware!! This company take no responsibility for the cost of returns.

I purchased an Aclean Steriliser and a few usb key fobs from this company. Within 24 hours I realised the Aclean wasn’t functioning as per the instructions and emailed them immediately over the weekend. The email ‘robot’ accepted the return and stated the postage costs which would be covered. Then on Monday morning Malcou emailed me to say the ‘robot’ email was of no consequence!!! It was up to me to sort out the cost of the return myself. Bearing in mind the postage is £12 approx. This is for an order of £28! He kept going back and forth with emails disputing the functions of the Aclean until I lost the will to live! This machine is absolutely rubbish and I’m sure the fancy packaging is worth more than the item. If you have to return IT will need to be declared and with Brexit you could be seriously out of pocket. Their products are NOT to my mind of any decent quality. Please don’t spend your hard earned money on this site. STEER CLEAR.

FOLLOW UP:

NB. THE PRODUCT DOES NOY OPERATE AS PER THE ENCLOSED INSTRUCTIONS. THE RED CHARGER LIGHT NEVER CAME ON
WHILE IT WAS ON CHARGE FOR OVER 5 HOURS. NOR THE GREEN FLASHING LIGHT. BLUE WAS THR ONLY ‘LIGHT’ THE MACHINE HAD ON OFFER WHICH IS MEANT TO BE CLEANING MODE- TRIED THIS, THE ITEMS CAME OUT AS THEY WENT IN.

‘THE CONSUMER ACT 2015: The statutory rights relate to the supply of goods which are faulty, misdescribed, or are not of a satisfactory quality. In general, the customer is entitled to a refund if goods supplied fall into any of these categories within 30 days of purchase in the 1st instance. The onus NOT being on the consumer to prove a fault is present. THE INSTRUCTIONS ALONE MIS DESCRIBE THE PRODUCT!!!

AS FOR IT BEING “RIGOROUSLY TESTED’ ITS A SMALL BLACK BOX WITH A UV LIGHT??? I’LL ALLOW YOU TO DRAW YOUR OWN CONCLUSION ON THAT ONE. I WILL NOW NEED TO ISSUE A CHARGEBACK THROUGH MY CREDIT CARD COMPANY.

September 7, 2024
Unprompted review
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Reply from Kreafunk

Dear Debra

Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with your aCLEAN Steriliser.

It seems there may have been some confusion about how the product operates, and I apologise if our communication about this was not clear. The aCLEAN Steriliser is designed to function in a specific way, as described in the user manual. We have tested it thoroughly, and it should meet all performance standards when used correctly.

Regarding the return process, I understand how the situation might have caused frustration. Our return policy covers faulty items, and I regret any confusion caused by our automated email response. We aim to make our policies as transparent as possible, and I'm sorry if this wasn’t the case in your experience.

If you have any further questions or need additional clarification on how the product works, please don't hesitate to reach out. We value your feedback and are always here to help.

Kind regards,
Team Kreafunk

Rated 4 out of 5 stars

Excellent customer service and fast to…

Excellent customer service and fast to respond back to emails.
Kreafunk was highly recommended to me by a co worker that has one of their speakers.

July 17, 2024
Unprompted review
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Reply from Kreafunk

Hi Jodie

Thank you very much for you kind review!

We are very happy to hear that you are satisfied with our service :)

Best wishes
Team Kreafunk

Rated 2 out of 5 stars

Looks great sounds awful

I bought a great looking Kreafunk portable Bluetooth speaker, initially the sound was brilliant but just over a year later sounds tinny, bass blown? Very disappointing I’m afraid I wouldn’t recommend

June 6, 2024
Unprompted review
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Reply from Kreafunk

Hi Libby

We are very sorry to hear about your experience with our product.
If you haven't already, please contact our support team on support@kreafunk.dk.

Then we can help with a good solution for this :)

Best regards
Team Kreafunk

Rated 5 out of 5 stars

Everytime again!

They are very quick in sending their products! Plus I needed their support and they are friendly, polite, effectiv and helpful.

May 27, 2024
Unprompted review
Kreafunk logo

Reply from Kreafunk

Hi RR

Thank you very much for your review.
We really appreciate your opinion.

Best wishes
Team Kreafunk

Rated 5 out of 5 stars

Quick delivery

Quick delivery, really like the products I ordered👌🏻 Thank you!

May 23, 2024
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Reply from Kreafunk

Hi Leva,

Many thanks for you review 😄
We are very pleased to know that you ar ehappy with your new Kreafunk products!

Best wishes
Team Kreafunk

Rated 2 out of 5 stars

Earbuds almost impossible to pair

Earbuds almost impossible to pair, left earbuds has a static screeching noise, and they often get stuck increasing the volume for no reason. Nice small design though

May 19, 2024
Unprompted review
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Reply from Kreafunk

Hi Daan

i'm sorry to hear that the earbuds you have doesn't work properly 😕

I can’t see that you contacted our support@kreafunk.dk, but we would love to help you out 🙌🏼

Best regards
Team Kreafunk

Rated 5 out of 5 stars

Great little DAB+ radio!

One should just be a little patient after plugging the radio in. It will set the time automatically. Then, if not in Denmark, just let it search in the country that you are in, and it will download the local DAB+ stations.

April 30, 2024
Unprompted review
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Reply from Kreafunk

Hi Kim

Thank you so much for your review 🙌🏼

We are very glad to hear that you had a good experience and love our product 😍

Best regards
Team Kreafunk

Rated 5 out of 5 stars

I bought two aCubes and I am super…

I bought two aCubes and I am super happy :)

April 9, 2024
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Reply from Kreafunk

Hi Kristyna

Thank you so much for your review 🙌🏼

We are very glad to hear that you had a good experience and love our product 😍

Best regards
Team Kreafunk

Rated 5 out of 5 stars

Great quality products

Great quality products. Speakers are lovely designed and sound great.

April 7, 2024
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Reply from Kreafunk

Hi

Thank you so much for your review 🙌🏼

We are very glad to hear that you had a good experience and love our product 😍

Best regards
Team Kreafunk

Rated 1 out of 5 stars

Whorst earbuds ever made

Whorst earbuds ever made, don’t whaste your money, i buy this šhit product and since begining of use one or another don’t connect
via bluetooth… once i unbox it work for couple hours then crazy things start to happen

April 17, 2024
Unprompted review
Kreafunk logo

Reply from Kreafunk

Hi Jean

Thanks for your review 😊

Please send an email to support@kreafunk.dk, so we can help you ✨

Best regards
Team Kreafunk

Rated 5 out of 5 stars

Everything’s was perfect 😍

Everything’s was perfect 😍

March 5, 2024
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Reply from Kreafunk

Deat Kim

Thank you so much for the review! 😀

It means a lot to you us! ✨

Have a nice day! 😀🎶

Best regards

Team Kreafunk

Rated 5 out of 5 stars

Very freindly and helpful lady on the…

Very freindly and helpful lady on the phone, simple order procedure, fast delivery, excelent product, thank you very much, I will order again. Best regards

March 7, 2024
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Reply from Kreafunk

Dear Ivan

Thank you so much for the review! 😀

It means a lot to you us! ✨

Have a nice day! 😀🎶

Best regards

Team Kreafunk

Rated 1 out of 5 stars

aGO MINI speaker

I bought a speaker KREAFUNK aGO MINI 6 months ago, haven't been using it a lot, maybe like 1-2 times a week, it worked very well from the start, but after 3 months battery started to work worse, but still enough, it worked for 1-2 hours without charging. But now it doesn't work, doesn't play music without being charged, even thought i have been charging it for all night long. It is definetly very unconvinient and i'm very dissapointed.

March 7, 2024
Unprompted review
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Reply from Kreafunk

Hi Ekaterina

Thank you for your review. We are sorry to hear that you have a faulty product.

Please send us an email to support@kreafunk.dk, and we will help you. 😀

Best regards

Team Kreafunk

Rated 5 out of 5 stars

miss

hi
i don't read, speak and talk danish but i am very satisfy on your product
actually i do have one already but it broke down at christmas time that why i order a new one.
thanks for all and i support you and talk about your brend around me.

bye

January 8, 2024
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Reply from Kreafunk

Hi Florence

Thank you so much for your review and that you recommend our brand 🙌🏼

We are very glad to hear that you had a good experience😍

Best regards
Team Kreafunk

Rated 5 out of 5 stars

Amazing service recovery

Amazing service recovery. I live in the US and someone bought an aGO mini for me as a gift when they were in Denmark. When I tried to use it, I discovered the battery wouldn't hold a charge. I contacted customer service and they helped me test various options and tried to reset the device, etc. to no avail. Without any US locations, I figured it was simply a loss.

But Kreafunk's customer service simply asked for my home address and shipped me a new one. For free! No hassle, no forms to fill out, no shipping expenses, nothing - just sent me a new device and were *incredibly* friendly and helpful about it.

It was the most human, courteous, and professional customer service I've experienced in years, actually. They wanted to make sure I loved their product, and now I most certainly do.

January 18, 2024
Unprompted review
Kreafunk logo

Reply from Kreafunk

Hi Michael

Thank you so much for your review 🙌🏼

We are very glad to hear that you had a good experience and love our product 😍

Best regards
Team Kreafunk

Rated 1 out of 5 stars

Still waiting my order

Still waiting my order. I haven’t received it yet. Your respond to my mail, didn’t help me.
Can you please help me !

December 29, 2023
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Reply from Kreafunk

Hi Greg

We're sorry to hear about your shipping experience 😞

As we wrote in the e-mail, your parcel was shipped January 2nd and it can take around 3 weeks with this kind of shipping method 📦

Please contact us again if you haven't received your products in this time period.

Have a nice day ✨

Best regards
Team Kreafunk

Rated 5 out of 5 stars

Great product

Great product. Thankyou.

December 28, 2023
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Reply from Kreafunk

Hi Judith

Thank you so much for your review 🙌🏼

We are very glad to hear that you had a good experience😍

Best regards
Team Kreafunk

Rated 5 out of 5 stars

Great fitting earbuds

Great fitting earbuds - perfect for music when I'm on my travels.

November 27, 2023
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Reply from Kreafunk

Hi Ali

Thank you for your review 🥳

We hope you earbuds will be your buddy on your travels for a long time ✈😍

Best regards
Team Kreafunk

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